National Special Guide Ao Yanjun: Receive every tourist as a master

"Respect the seniors, look up and learn; Yan Jun wrote such a paragraph after he learned that he was awarded a national special guide.

Ao Yanjun Guide Studio in Hainan Provincial Secondary Vocational School

Strive hard to forget the original heart

"Hello everyone, my surname is Ao, nicknamed Xiao Hei. I was proud of it in Hainan, and I changed my new face with Hainan. Yan Jun is my name. Now I am from Hainan. In the heart, the original heart does not forget to move forward, and the forward is not regrettable, roll up his sleeves and cheer up. "Anyone who is familiar with Ao Yanjun knows that this rhythm guide word is his iconic self -introduction when he brings a group.

And this is also a true portrayal of Ao Yanjun for more than ten years. Since entering the trip in 2008, "doing a good job in Hainan's propaganda and marketers is my responsibilities and mission." This idea has never changed.

When I first entered, Ao Yanjun brought a tour group from Beijing. The old man in the group was very serious. He took out paper and pens many times, recorded Ao Yanjun's explanation one by one, and wrote a few pages of paper. When returning to the hotel to rest at night, the old man also called Ao Yanjun to discuss his room. "Lady, you are very good and meticulous. He talks about all the mountains and rivers and special foods in Hainan." The old man said.

Ao Yanjun was deeply shocked. He made up his mind to speak more vivid and more interesting, let tourists remember Hainan. His self -made "smooth" tour guide words include Hainan's administrative divisions, terrain and landforms, folk customs, food, transportation and other aspects. Since the industry, Ao Yanjun has created dozens of tour guides.

Behind a mature tour guide, it needs to be polished and practiced for a long time. "Sometimes it takes seven or eight days to create a small clip, and if you want to really master and speak naturally in front of tourists, you need to continue trial and error and practice." Ao Yanjun summarized "listening, watching, memorizing, back, and practicing. The eight -character learning method, only continuous learning, practice, perception, and innovation can it be formed by continuous learning, practice, perception, and innovation.

In order to talk about the cultural landscape of Hainan, Ao Yanjun studied the works such as the Yellow Emperor's Canon and the Tao Te Ching so that he could naturally integrate the knowledge points such as traditional Chinese medicine health, Taoist culture and other knowledge points during the explanation. He would not throw the boring knowledge directly to tourists, but instead interspersed it into the bit of life in a "grounding" manner.

Slowly, Ao Yanjun formed his own explanation style. With his own efforts, he won the Fourth National Guide Contest Silver Award, the first prize of the Hainan Guide Contest, and the Best Style Award.

Serious service will compare your heart

Treating tourists, tour guides must compare their hearts and have temperature services to gain trust. In this regard, Ao Yanjun was convinced.

During the Spring Festival in 2013, Ao Yanjun took a Cantonese group. On New Year's Eve, he rushed to the airport early to pick up the plane, and the planes where tourists were on the ground were approaching the early morning. "Although they are traveling, after all, they leave home, and they must still look forward to reunion." Ao Yanjun contacted the tourist at the front desk of the hotel in advance and asked them to send hot dumplings after the tourists checked in. The members of the group lamented: "This surprise from a foreign country is too moving."

"Pauli is, give everyone the New Year!" On the first morning of the New Year, Ao Yanjun took the red envelope he had prepared to pay the New Year to the members. The red envelopes were equipped with gold ingot and gold coin -shaped chocolate. On that day, Mr. Liang was very moved and still kept contact with Ao Yanjun. In May of this year, when the list of special tour guides was announced, Mr. Liang sent a message to Ao Yanjun as soon as possible: "Congratulations, this is the result of your efforts."

In Ao Yanjun's view, he is not only a tour guide, but he should also receive every tourist to travel to Hainan as the master.

In 2016, Ao Yanjun received a tour group from Hubei. Going to Boao, the team leader had acute appendicitis, and Ao Yanjun immediately settled in other tourists in the team and led the team to the hospital to hang needles and prescribe medicine. "He is not familiar with this, I have the obligation to take care of him."

Ao Yanjun's sincerity is not only reflected in the treatment of guests, but also has no reservation in helping the new tour guide. "I hope they can take less detours and grow quickly," he said.

In 2019, Ao Yanjun was selected as a dual -teacher teacher training project of the Ministry of Culture and Tourism, becoming a teacher of the Hainan Tourism School. Writing tour guide textbooks, taking students to attractions training, organizing campus tour guides service team, and guiding students to participate in various tour guide professional skills contests ... Ao Yanjun can do his best to explore the best combination of tourism vocational education and tour guide industry.

Carrying out public welfare activities is something that Ao Yanjun has always adhered to. Every year, he will go to some higher vocational colleges in Hainan to conduct public welfare lectures, free training for those who apply for the qualifications of tour guides, and provide pre -job training for new tour guides. "In fact, it is to think in other places. When I first entered the industry, the old tour guide also took me and helped me. Such a helping belt felt very warm, helped others, and made myself happy."

The future can be used to be ingenious

Today, Ao Yanjun is busy preparing for the city roaming project. He has designed lines such as "the wind comes from the South Ocean -Centennial Riding House", "Qiongtai Floor -Millennium Mansion City", "Hainan Legend -Wugong Temple" and other lines, leading tourists to focus on Take Haikou Old Street, Old Town, and Town to explain the history and the ins and outs of the city for tourists, so that more people can understand Haikou and love Shanghai South. "Although affected by the epidemic, there is great uncertainty in the tourism market, but we must not lie flat. Without a long line, we will bring a day and half -day group. As long as we are willing to study, the old attractions can also tell new ideas." Ao Yan The army has always encouraged each other and waited for the recovery of the tourism market.

The recovery of the industry is inseparable from the growth of the talent team. Ao Yanjun also plans to open a special tour guide studio, hoping to gather more middle and senior tour guide talents, carry out training, organizational activities, and provide positions for their practice and improvement.

During the new guide training company in Haikou Baishunxiang Guide Service Company, Ao Yanjun continued to remind the new tour guide that the tour guide is not only the interpreter of attractions and routes along the way, but also a comprehensive hand. The industry knowledge of hotels and homestays must be mastered.

Give full play to the advantages of editing and creative words, Ao Yanjun plans to write "Hainan Civilization Tourism" and "Hainan Tourism Smooth", update the explanations of some attractions, add their own original content, enrich the connotation of the interpretation words, and follow the connotation of the words. The "rooster head", "pregnant woman's belly" and "monkey tail" structure that they explored them re -adjusted.

Not only that, he also plans to design at least two starts and two ending for each attraction, so that the new tour guide can learn from different angles and levels. "Help them get started faster, do it as soon as possible."

Just last week, Ao Yanjun participated in the community organization's anti -epidemic volunteer service. He told reporters that when he wrote his career on paper as a "guide", a pride emerged. "This is also my advice to young tour guides. We must always maintain the tour guide image, the maintenanceer and practitioner of the tour guide image, and spread the positive energy of the tour guide industry."

Comment

From 2004 to 2022, from university to the present, I have lived in Hainan for 18 years, and Hainan is my second hometown. From the interpreter to the tour guide, from the junior guide to the national special guide, the tour guide is my only career and only career in my life.

Along the way, what is always unchanged is the love and persistence of tour guides. The national special tour guide is deeply responsible and stressful. In the future, tour guides should have cultural connotation, special explanations, and personalized services. I will take root in Hainan's fertile soil, take root in the tour guide industry, deeply cultivate the tour guide industry, study in -depth research, use the original intention to be ingenious, and keep the original intention with the ingenuity, and give a thin power to tell the story of Hainan and the story of Chinese stories!

—— Ao Yanjun

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