Zhangjiajie: Travel agency arranges shopping to obtain tourists' consent

Author:Hunan Daily Time:2022.08.18

Zhangjiajie has recently introduced the "Regulations on the Management of the Tourism Market in Zhangjiajie City" to comprehensively standardize the order of tourism market and improve the quality of tourism services. The regulations stipulate that shopping operators of tourism teams shall not organize box shopping activities. In addition to the tourist team that specializes in shopping as a tourist purpose, travel agencies arranges tourist team shopping to obtain tourists' consent and stipulate that special shopping links or freedom in the contract shall be agreed The activity time is incorporated into the tourism itinerary management.

The regulations stipulate that the special shopping time of the tourist team shall not exceed 4 hours during the tourism period, and the meal time shall not exceed 2 hours in the integrated place of catering and shopping (except for the active request for tourists). Team shopping link management. At the same time, the goods purchased by consumers at the tourist team have the right to return the goods within 30 days from the date of receiving the product, and there is no need to explain the reason, except for the fresh and easy -to -rot goods.

The regulations stipulate that travel agencies shall deposit margin within 3 working days from the date of obtaining the business license and carry out business activities in accordance with the law. Travel agencies shall not entrust others to operate the department or service outlets in disguise in the form of rental, linked, etc., and transfer the business rights of travel agencies in disguise; they must not have the consent of tourists in writing to the same city; they must not fabricate or manufacture travel dilemma, refuse to perform the contract price tourism contract or Forcibly selling goods or services; not being entrusted by the tourist in writing and shall not replace or imitate tourists to sign in documents involving major rights and interests involving tourists in tourists, such as tourist service contracts, tourism service quality evaluations, and security risks.

The regulations require that online tourism operators should obtain legal qualifications for operating related businesses, and shall not forge, stolen, and rent others' qualifications. If online travel operators directly provide or provide travel agency business through the Internet online or provide travel agency business through third -party platforms, they should publicize business operators on the webpage to publicize business operators and business licenses such as third -party platforms, and ensure that the information is authentic and ensure that the information is true, precise. Guide personnel who practice in Zhangjiajie should participate in the training of the prescribed content. Non -city tour guides are uniformly included in the smart tourism supervision system of Zhangjiajie.

The regulations have been approved by the 32nd meeting of the Standing Committee of the 13th People's Congress of Hunan Province and will be implemented on September 1.