Faced with the epidemic, Hainan Travel Agency conducts orderly service in an orderly manner

"Since the occurrence of this round of epidemic, Hainan Travel Agency has actively actions. At present, the refund and signing of tourist team guests are conducting in an orderly manner." Mai Weiwen, secretary general of the Haikou Travel Agency Association, said.

In the early morning of August 11, the headquarters of the new type of coronary virus pneumonia in Sanya City released news that from 1.51:51 to 2:34 on the same day, there were five flights. , Xi'an, Changsha, Guangzhou, Nanjing. Next, Sanya will continue to do a good job of retention tourists.

Since the first case of new crown pneumonia in Sanya, Hainan on August 1, as of 24:00 on August 10, Hainan's cumulative report on the epidemic in Hainan reported a total of 2126 local diagnosis cases.

Mai Weiwen said: "There are not many tourist teams who stay in Sanya. Most tourists in Sanya are free. Most teams can understand and cooperate with travel agencies to make necessary adjustments. While traveling reasonably arranges the itinerary, it also pays great attention to the epidemic situation. Progress, and psychological construction of tourists in advance, especially when the itinerary may suddenly cancel or change, communicate with tourists in advance. For guests, scattered and free travel guests who stayed in Sanya. Complete the hotel renewal, the ticket re -signing, refund and other work. For a tourist team that has signed a tourist contract but has not yet arrived in Hainan, the travel agency in Hainan has issued a notification of a suspension of the reception group to clearly inform tourists to temporarily cancel the itinerary or post -extension. I also informed the group in the form of a public letter, and many teams expressed their understanding. "

Wu Yuting, general manager of Hainan Kangtai Tourism Co., Ltd., introduced that on August 4, the agency predicted the situation of the Sanya epidemic, and the guests who had not yet settled were dismissed or changed. Ventages in advance and do not agree with tourists who have evacuated in advance. The agency is responsible for resettlement on the spot, but cannot go out. "On August 6, for customers who could not be evacuated, we set up a special group to communicate with the guests one by one to understand the relevant situation. If we need to renew, we actively coordinate house prices with the hotel and strive to reduce the losses of the guests. We have equipped the guests with the guests. WeChat housekeepers have timely synchronization of the epidemic information and provide timely rescue services. For the upcoming guests, the WeChat housekeeper also synchronizes Hainan epidemic information in time to facilitate guests to make choices. From the current situation, the guests choose to refund and refund the group. But we still sent them a tourist consumption coupon, hoping that they could travel to Hainan again after the epidemic. "Yu Yuting said.

"For tourists who are traveling in Hainan, our principles are that for the group models that are not used, such as unwanted attractions, all useless meals, and then assist them in the hotel. For tourists who have not yet arrived in Hainan, they have not yet reached Hainan, and they have not yet arrived in Hainan. They have notified them to change the schedule, and they cannot be changed. We will refund all. "Zhang Weiwei, general manager of Hainan Travel Pinhui International Travel Service:" In fact, the treatment of an emergency is already the normalization of travel agencies. We will make an emergency plan in advance to inform all tourists in advance. At the same time, pay attention to the various announcements issued by the government in time, and then cooperate with tourists to solve the problem. "

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