Many airlines have released regulations for refunds and reforms in Chengdu related routes

Red Star News Network (Reporter but Tang Wen) reported on July 17 that reporters learned from a number of airlines that during the epidemic, they all issued a non -voluntary regulation of Chengdu related routes.

Chengdu Airlines-

An 811 ticket for Chengdu Airlines purchased before July 15, 2022 (including), the itinerary involves Chengdu's entry and exit in Hong Kong, and the flight date of flight travel is from July 15, 2022 to July 29, 2022 (inclusive). Including the code sharing flight of the actual transportation flight and hanging EU flight number, free refund.

Chengdu Aviation Retreatment Regulations:

（一）符合上述适用范围的旅客客票，在原客票航班起飞前取消预定座位或提出变更申请，均可免费变更至2022年8月15日(含)前同航线航班一次，免收变更费，如There is a fare difference and the departure price difference; if the passenger application is changed to the above -mentioned scope or the ticket change and refund will be proposed again.

(2) Passenger tickets that meet the above -mentioned scope and travel date from July 15, 2022 (inclusive) to July 16, 2022 (inclusive), cancel the scheduled seat after 0:00 on July 15, 2022 You can handle free refund to the original ticket during the validity period, and do not charge a refund fee.

(3) Passenger tickets that meet the above -mentioned scope and travel date from July 17, 2022 (inclusive) to July 29, 2022 (inclusive), after 0:00 on July 15, 2022 For a reservation seat, you can handle free refund to the original ticket in the original ticket, and do not charge a refund fee. If the ticket tickets that are not canceled before the original passenger ticket flight takes off, the refund fee will be charged for the refund fee according to the ticket use conditions.

(4) A ticket to voluntarily changes or refund the tickets before 00:00 on July 17, 2022, and no longer return the change fee/refund fee and ticket difference.

Third, business handling measures

(1) Pubse: Please submit a non -voluntary refund application through the original ticket purchase channel. Do not submit a voluntary refund, otherwise it may be charged.

(2) Differential period: Passengers who purchase tickets for Chengdu Airlines and WeChat public accounts, please call Chengdu Aviation National Direct Sales Hotline Hotline 956028 to handle the revised business. Passengers who purchase tickets for other channels shall be handled through the original ticket purchase channel.

Eastern Airlines--

In order to do a good job of preventing and controlling the epidemic and facilitating the affected passengers, Oriental Airlines issued the non -voluntary regulations of Chengdu related routes. It is clear that the applicable flights are filled in domestic flights that are filled in by China Eastern Airlines, including domestic sections in international tickets.

The applicable flight date contains at least one section of at least one section involved in Chengdu's entry, exiting Hong Kong or suspended flights (including China Eastern Airlines, Shanghai Airlines or other airline flights) on July 15, 2022 -August 11, 2022, 2022, 2022, August 11, 2022 Between the day (including); the dates of other unused segments in the same ticket are not limited.

Applicable tickets or renewal dates before July 15, 2022 (inclusive).

Proposal to cancel the reservation date:

(1) Passengers must cancel their seats through the company's various sales service channels (including the official website of Eastern Airlines, customer service center, Eastern Airlines directly under the city of China, and air ticket sales agents) before the flight plan.

(2) If the passengers do not cancel their seats in advance, and due to the epidemic reasons, they are rejected at the airport. Preparation of accounts.

Change regulations

This regulation states that the tickets that meet the scope of applications shall go through the change procedures in accordance with the following regulations.

1. Eastern Airlines or STE flights on the same route or date of Eastern Airlines flights or dates, exempt the change fees, but the fare difference between the same physical cabin or cross -physical cabin must be charged, which can be changed to any date within the validity period of the ticket. Do not change to other airline flights, and do not change your itinerary.

2. Other airline flights change the same route of Eastern Airlines, Shanghai Airlines, or the original carrier flight or date to avoid changing the fee, but the fare price difference between the same physical class or cross -physical cabin must be charged. Any date. Do not change flights to China Eastern Airlines, Shanghai Airlines, or other airlines other than the original carrier company, and do not change the itinerary.

3. If passengers do not determine the new travel time, the seats can be canceled in accordance with the provisions of the 4th point of applicable scope of these regulations. After the new travel date is determined, the ticket change procedures will be completed during the validity period of the ticket.

Refund regulations

Tickets that meet the above -mentioned scope will be processed for refund during the validity period of the ticket to avoid refund fees. If the change has been processed in accordance with the above -mentioned changes, the refund application can be filed within 7 days after the change, and the refund fee is exempted. Tickets that do not meet the above scope of applications shall go through the procedures for the use of the original ticket.

Sichuan Airlines--

Sichuan Airlines stated in the notice that in order to cooperate with the joint control work of the new coronary virus pneumonia, assisting the itinerary involved in the Chengdu routes to better arrange travel plans, and special disposal plans for the ticket ticket tickets. Domestic tickets (including mileage exemption tickets) purchased before July 15 (inclusive), the ticket itinerary involves the travel date from July 15, 2022 (inclusive) to Chengdu between August 4, 2022 Dual -flow/Tianfu Airport's entry and exit port (including the suspension) Sichuan Airlines actual transportation flights and code sharing flights using flight number 3U. Passengers can apply for ticket change or refund after 0:00 on July 16th (inclusive), and you can enjoy free processing services. Passengers need to cancel the preserved seats before applying for a refund. The ticket must not change the voyage and the carrier. southern Airline--

According to the special policies released by China Southern Airlines, passengers purchased before July 15th (inclusive) and the itinerary involved in Chengdu (dual -stream/Tianfu) airport (including suspension) China Southern Airlines pure domestic flights and domestic code sharing of flights using CZ flight number Southern Airlines tickets starting from July 15 (inclusive) to August 11 (inclusive) from July 15th (inclusive) can complete the refund procedures for free.

China Southern also reminded that in order to smoothly apply for free refund, passengers must cancel the ticket reservation before the flight take off. The customer service hotline is currently busy. It is recommended that passengers choose online channels such as China Southern Airlines and APP to complete the cancellation of reservations and air ticket refund procedures, and the refund will be received. In addition, passengers must understand the epidemic prevention policies of the starting place and destination before traveling, and do a good job of travel arrangements to avoid unnecessary losses.

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