Public toilets across the country are expected to use "Zhuzhou Standard"

Zhuzhou Evening News reporter/Wu Jingwen

What can the next replicable and promoted demonstration experience provided by Zhuzhou to the country?

"We are full of confidence and look forward to it." The relevant person in charge of the Municipal Urban Management Bureau introduced that Zhuzhou's national social management and public service standardization pilot project -Jianning Station Public Service Standardization Pilot Project is about to usher in acceptance. Please wait and see.

Public toilet standardization

Help fine management

Drinking coffee, painting or rest in public toilets, what experience is it?

▲ Tianyuan District Tiexi Jianning Station. Reporter Wu Jingwen/Photo

At 3 pm on July 17th, the reporter walked into Tiexi Jianning Station on Huanghenan Road, and it was these scenes.

On the first floor is the "outdoor worker harbor" rest area. The younger brother wearing a "Meituan takeaway" yellow work clothes took a rest with his hands; on the second floor, coffee lectures and painting lectures each occupy one side. People focus on exchanges and creation. The laughter of laughter is in a strong contrast with the prompt signs such as "public toilet", and it seems harmonious and natural.

▲ In the Tiexi Jianning Station of Tianyuan District, citizens are here to participate in painting lessons. Reporter Wu Jingwen/Photo

This is the charm of Jianning Station.

"The refined governance model needs to be supported by professionalism and standardization." The relevant person in charge of the Municipal Urban Management Bureau believes that Zhuzhou's Jianning Station, which is promoted by the "toilet revolution", is a vivid practice of fine management.

▲ Tiexi Jianning Station in Tianyuan District has become a good place for outdoor workers to rest in a hot summer day. Reporter Wu Jingwen/Photo

On this basis, in 2020, the pilotization of public service standardization of Zhuzhou Jianning Station was listed as the sixth batch of comprehensive standardization of social management and public services by the National Standardization Management Committee.

"We believe that formulating standards can provide a ruler and basis for refined management. The finer the standard, the higher the degree of refinement, and the stronger science, and the residential recognition can be improved accordingly." The person in charge told reporters.

So, how to promote the "Jianning Station" model to the country?

“选址、设计、建设、管理和服务五大模块的标准化建设。”上述有关负责人介绍，自启动这一工作以来，我市先后梳理了近百项行业标准，并从市民、员工、政府、 The five dimensions of society and partners are analyzed in demand, combined with existing practices and mature experiences to refine and summarize, to form a replicable and optimized service model, and conduct useful exploration practices at the 200th Jianning Station.

It is worth mentioning that after a series of tasks such as the quantitative goals, refining the implementation standards, and the optimization process process, the entire system has achieved standards, procedures, procedures, procedures, supervision, supervision and improvement.

Among them, the standard system provided by the service provides is the core of this pilot project. It focuses on the requirements of service personnel to work, clean service specifications, complaints and processing, etc., and standardize the quality elements of the whole process.

Start with "home feel" to formulate standards

Jianning Station is the first project in the country to carry out standardized pilot construction with "public toilets". This also means that there are no cases in Zhuzhou's pilot projects, no experience can be followed, and everything must be explored by themselves.

Zhuzhou focused on the needs and satisfaction of citizens, turned the core from the "public office" to the "post station", and explored the new model of standardization management and service of Jianning Station in layers to peel and strip cocoons to enhance the livability and beauty of the city.

"Jianning Station should break the stereotypes of people's" dirty, chaotic, smelly, bad "such as public toilets. In terms of service personnel, facilities, we must check the" home feel "." The station service specifications related documents, the city clarifies the details, operation mode and operating requirements of the Jianning Station.

▲ The complete facility Jianning Station Station has a barrier toilet. Reporter Wu Jingwen/Photo

It is worth mentioning that the city will fix the cleaning service regulations of the Jianning Station in the form of standards. It also realizes the transformation from "qualitative" to "quantitative", and uses events and disposal time to measure management and service quality.

In terms of functional services, through detailed standards such as open hours and central air -conditioning temperatures, Jianning Station has a "continuously contributed" handicap paper, "non -labor" dryer, hot water supplied throughout the day in winter, and the whole day of hot water supplied by all day. Wind umbrellas such as umbrellas leased for free on rainy days.

To this end, the city coordinated the joint efforts of the Municipal Water Affairs Group, the State Grid Power Supply Zhuzhou Branch, and China Telecom Zhuzhou Branch, and actively provided policy support, which further reduced the water costs, electricity costs, network fees and water dispenser maintenance of Jianning Post Station. Fei wait for the sustainable development of the "toilet revolution" in the city's urban area to a new level.

A few days ago, Yang Hongyi, deputy director of the Urban Construction Department of the Ministry of Housing and Construction, led a team to the city to investigate and supervise it.

Informatization means to make management results "with ruler can be available"

The Jianning Station should form a copy -available experience mode, and it is necessary to pay attention to the "second half" article of normal and long -term effects.

To this end, Zhuzhou focuses on consolidating the foundation. On the one hand, the "webmaster system" of Jianning Station has been fully implemented, and the "webmaster" has insisted on supervising every day. As of now, more than 320 issues have been handled by the currently handling. The standard of ten nets and ten none "further improves the level of management and maintenance of Jianning Station. At the same time, Zhuzhou uses information assessment methods to make management results "with ruler." In addition to internal evaluation, it also introduces social evaluation analysis mechanisms to promote long -term standards. To this end, the city has independently formulated the "Administrative Measures for the Quality Satisfaction Evaluation of Jianning Station Service" and "Code for Complaints and Treatment of Jianning Station". In addition to the timely disposal of incidents reported by citizens, each quarter analyzes high incidence and key outstanding issues, and takes targeted improvement measures to promote continuous improvement of satisfaction.

At the same time, in order to let the citizens say goodbye to the embarrassment and anxiety of "looking for a toilet on the street", they found the nearest public toilet in the shortest time, and Zhuzhou improved the guidance system of the "Jianning Post Station", uniformly set up public toilet logos and guidance cards, relying on relying on it WeChat public accounts, mobile apps, etc. to achieve toilet positioning and information release.

The reporter was informed that in accordance with relevant national regulations and standardized documents, Zhuzhou currently formulates a standard system covering the entire process of Jianning Station, with a total of 97 items, of which 32 independent service standards are formulated, and the application is reported to prepare for the acceptance.

"We are full of confidence and hope to introduce the‘ Zhuzhou experience ’from more brothers and states.” The above -mentioned relevant person in charge said.

Source: Zhuzhou Daily

Review: Luo Xiaoling

Edit: Chen Chen

- END -