In the second quarter, the Consumer Protection Commission at all levels of Hebei recovered 4.88 million yuan in economic losses to consumers

On July 17, the Hebei Provincial Market Supervision Bureau released the province's consumption rights protection in the second quarter of this year. In the second quarter, the province's market supervision system received a total of 70014 consumer complaints. Among them, 48,802 complaints of commodity categories, accounting for 69.70%of the total complaints; 21212 service complaints, accounting for 30.30%of the total complaints.

The top three complaints of commodity categories are: 12,445 general foods, mainly involving baking goods, meat and meat products, convenient foods, etc.; 5495 household products, mainly involved daily miscellaneous supplies, furniture, luggage, etc.; 3882 transportation, mainly mainly Involved in cars and car parts, motorcycles, help cars, etc.

The top three of the service complaints are: 3876 catering and accommodation services, mainly involving catering services; 2,567 education and training services, mainly involving skill training services, etc.; 2,406 beauty, hairdressing and bathing services, mainly involving haircuts and facial care Essence

The main problem of complaints: First, 18,731 quality categories, accounting for 26.75%of the total complaints, mainly reflecting product mixing adulteration, fake confidence, and charging; does not meet national compulsory standards; There is no product name, production factory name, and site address marked on the sign. The second is 10905 after -sales service, accounting for 15.58%of the total complaints, which mainly reflects the three packages of three packages stipulated in the country's provisions of the three packages stipulated by the state; delay and unreasonable refusal to perform the three packages of the three packages. The third is 10543 contracts, accounting for 15.06%of the total complaints, which mainly reflect the use of prepaid (card) form to infringe consumer rights and interests; operators refuse to fulfill the contract agreement; deposit infringement behavior.

In terms of consumer disputes, in the second quarter, the consumer rights protection committee of the province accepted a total of 5,890 consumer complaints, resolved 5029, the complaint resolution rate was 85.38%, and consumers recovered 4.88 million yuan in economic losses.

A total of 3383 complaints of commodity categories. Among the complaints of commodity, there were 797 complaints of food categories, accounting for 23.56%of the total complaints of the commodity category, ranking first. The complaints of the four types of products such as clothing, shoes and hats, daily commodities, household electronic appliances, and transportation tools are second to fifth in complaints of commodity categories, respectively.

There are 900 service complaints. In service complaints, there are 544 complaints for life and social service, accounting for 60.44%of the total service complaints, and the first place in service complaints. Cultural and entertainment sports services, sales services, house decoration property services and education and training services, respectively second to fifth place in service complaints.

In all consumer complaints, according to the nature of complaints, 26.08%of quality issues involving quality issues, 8.10%of after -sales service issues, the top two complaint issues, quality and after -sales service issues are still the main reasons for the complaints to cause complaints Essence

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