Tianjin's "Letters and Visits Small Supermarket" one stop to do a good job of "sending the masses to the door"

Xinhua News Agency, Tianjin, July 17th. Question: Tianjin "Letters and Visits Small Supermarket" one -stop one -stop "sending the masses to the door"

Xinhua News Agency reporters Li Yan and Song Rui

The parties came from worrying about worrying with their troubles, to finally obtaining solutions and returning to satisfaction ... In the Social contradiction and dispute resolution center of Ninghe District, Tianjin, Zhao Qidi, the head of the letters and visits processing section of the Ninghe District Letters and Calls Office Small service windows see these scenes.

"The common people will bring the trouble 'packaging'. After choosing the corresponding 'service', the staff of each department will send the solution in time and start to solve it. Zhao Qidi, who has experienced the experience of letters and visits, claims to be "supermarket shopping guides". According to the different needs of the visiting masses, he patiently helps him register and conduct a full visit.

Letter and visits work "sending the masses at the door". In March 2020, the innovation and petition work model of Ninghe District, Tianjin City will build the original single petition reception window as an open window for multi -sectors to receive it. Essence Nowadays, in the spacious and clean hall, more than 20 open visits windows have 10 departments concentrated in the resident, 58 departments and street towns.

One day in early July, Mr. Ding, who lives in Qianyuan Tower, Guangming Road, Lutai Street, Ninghe District, anxiously came to the "Letters and Visits Small Supermarket". "My house is in the old building area. As soon as the rainy seasons, the drainage manhole cover at the door of the house will return to the water, which seriously affects the travel of residents, and there is a great safety hazard." Mr. Ding talked about his troubles.

Zhao Qidi guided Mr. Ding to "press the card" to the interview window of his street and Ninghe District Water Affairs Bureau. The staff of the relevant departments jointly received the research and judged, and patiently understood the ins and outs of the matter, and timely feedback the matters reflected by Mr. Ding to the responsible department in a timely manner.

Soon, the street staff went to the scene with the staff responsible for dredging the sewer to clear and dredge the sewer. After more than an hour of hard work, the problem of drainage wells and the problem of returning to water was resolved.

"There is no small matter for the masses." Said Wang Shutao, director of the Letters and Calls Office of the Ninghe District of Tianjin, said that the Social Contradiction and Dispute Solution of Social Contradictions and Disputes in Ninghe District gathered a number of functions such as conflict mediation, legal aid, and petition regulation. The contradiction and disputes of the joint office, entering a door, and a one -stop resolution "have become the" general hub "for the masses to resolve contradictions.

Zhang Guoming, a staff member of the Ninghe District Education Bureau, who has settled in the "Letters and Visits Small Supermarket" for two years, was deeply impressed by this. "In the past, some visiting people's demands could not be resolved by one department. They needed to go to various departments to ask for inquiries.

Now, Zhang Guoming is sitting next to the staff of the Ninghe District Human Resources and Social Security Bureau and other departments to handle the case of letters and visits together.

Social contradictions and disputes and disputes and disputes have been established in 16 districts in Tianjin. Many neighborhood disputes and old faithful visits have been resolved. In the first half of this year, Tianjin's three -level social contradictions and disputes and disputes and dispute resolution centers have accumulated more than 32,000 people, and nearly 25,000 letters and visits have been settled, with a settlement rate of 96.7%.

"The problem of letters and visits has been resolved, but the work of the masses cannot stop, and the feelings of the masses cannot be broken." Mei Zhiyong, director of the Letters and Calls Office of Tianjin Xiqing District, said that Tianjin also extended the function of the "petition small supermarket" and waited for the people to petition. Cadres actively "visit".

In Yangliuqing Town, Xiqing District, Zhao Yong and Uncle Chen became the story of "forgetting the year" and became a good story in the local party.

In 2006, Uncle Chen began to petition due to the failure of the house demolition. Zhao Yong and relevant departments have entered the household many times to patiently interpret the policy and communicate solutions. At the end of 2021, Uncle Chen finally understood the relevant policies, eliminated his grievances, and opened his heart. However, Zhao Yong did not stop to ask for warmth across the three forks. Uncle Chen also regarded Zhao Yong as a friend.

Fan Changfeng, the director of the Tianjin Letters and Calls Office, said: "We will continue to work hard to do, make meticulous, and do well in the work of the" Letters and Visits Small Supermarket ", and also take the initiative to come to the house. Make your work on the hearts of the people. "

[Editor in charge: Zhang Yongsu]

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