A batch of retired cadres transformed into a "discoucher" to answer the 12345 hotline

The old comrades serve the "new movement" for the people again

A batch of retired cadres transformed into a "discoucher" to answer the 12345 hotline

On June 14, a group of retired cadres have been “on her job” for a month at the 12345 government service hotline phone reception center in Hefei. They have exerted their own advantages and tried their best to serve companies and the masses with rich work experience.

In order to better serve the main body of the enterprise and respond to the demands of the masses, from May 15, 2022, the Organization Department of the Municipal Party Committee selected retired cadres from relevant units from the municipal units to participate in the 12345 hotline. For a month, these old comrades quickly grew into a qualified hotline "Talkman" and were affectionately called the "live dictionary" of the masses' work.

"Hello, this is the 12345 hotline. What can I ask you to help you?" On the morning of the same day, Feng Jiasheng, a retired cadre of the Baohe Branch of the Hefei Public Security Bureau at the 12345 government service hotline. Soon the ins and outs of the matter were made to help find the way to solve the problem.

Doing the masses is Feng Jiasheng's old business. He said: "Before retiring, I was a community police officer who dealt with the masses every day. Now answering the 12345 hotline is to continue to serve the masses in another way."

Including Feng Jiasheng, there are 14 retired cadres who participated in the 12345 hotline. There are 14 people. The political quality is excellent and has a wealth of first -line work experience and a strong sense of service. In the process of answering the 12345 hotline, they can integrate the experience of many years of mass work experience. While helping the masses to answer questions and solve problems, they can also patiently persuade them and eliminate some contradictions in the bud state.

It is understood that the Municipal Administration Services Administration bureau combines the work experience and the field of retired cadres and is good at the field. According to the principles of appropriateness, the work is reasonably arranged.

"The content of the calls recorded in detail, put forward suggestions for the relevant units, and attach the previous telephone records of the call. The strong sense of responsibility of the old comrades, the skillful and efficient mass work methods, etc., are worthy of our study." Hefei City 12345 government service services Kong Yingchun, staff member of the convenience hotline telephone acceptance center.

"Old comrades are precious wealth, and their arrival strongly enriches the power of the heatline." Ge Xincheng, deputy director of the Municipal Administration Service Administration and director of the Mayor Hotline Office, said: "In the future, it will form a normalized working mechanism and continue to recruit retired cadres to participate in 12345 The hotline answering work allows the old comrades to give full play to the residual heat and add positive energy to the cause of the party and the people. "

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Text | All Media Reporter Su Longpeng Zhu Zhenyu

Photography | All media reporter Weng Yan

Edit | All media editor Dong Yuankang

Produced | "Politics is underway" Rong Media Studio, "Looking at Hefei" Rong Media Studio

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