Involved in the brands such as Meituan and Street Power, the Shenzhen Consumer Council carried out consumer supervision of the shared charging treasure industry

Text/Yangcheng Evening News all -media reporter Ma Can

There are problems such as irregular billing of billing, too loose exemption clauses, lack of guarantees for deposit deposit, and unsatisfactory consumer information in the shared charging treasure industry.

Recently, the Shenzhen Consumer Council (hereinafter referred to as the "Shenzhen Consumer Council") stated that in order to solve the pain points of the shared charging treasure industry, combined with the complaint, consumer supervision on the shared charging treasure industry. The consumer supervision of the treasure industry has a rectification rate of 100%. "

Receive 2220 complaints a year

According to reports, from June 1st, 2021 to May 31, 2022, the Shenzhen and District Consumer Consumers received a total of 2220 complaints about shared charging treasures. Pack to timely, poor service attitude.

From February to March 2022, the Shenzhen Consumer Council investigated 5 brands including street electricity, Meituan, Calling, Monster, and Xiaodian in the 11 administrative districts in the city. The user service agreements, privacy policies, and entrusted deduction books signed by 5 brands and consumers. The survey results show that 95%of the shared charging treasure investment points have not reminded consumers' charging standards in a significant way.

Combined with the survey results, the Shenzhen Municipal Consumer Council analyzed the investigation and documents and materials, and found that the five brands of shared charging treasure merchants have problems to varying degrees: irregular billing, restrictions on consumer contracting rights, lack of deposit security lack guarantee guarantee The exemption clause is too loose and the use and processing of personal information of consumers are unreasonable.

The rectification rate of the operator reaches 100%

In June of this year, the Shenzhen Consumer Council sent a supervision letter to the above five shared charging treasure operators, asking the operator to carefully compare the inspection and submit the written statement to the Municipal Consumer Council to explain and rectify the existing problems. At present, the investigation operators have rectified the problem, rectifying 100%, and promised to uniformly launch new user agreements and privacy policies for the uniform nationwide as soon as possible.

After rectification, consumers can see the charging standard without scanning the code, no need to agree with the user agreement or authorize the login; the newly launched user agreement and privacy policy, etc., will be thickened and scheduled to the key terms of the contract; consumers are returning shared charging treasures Later, the system will automatically refund the deposit; the exemption clause will supplement the consumer clauses on product quality problems; strict protection measures for consumers' personal information and record in accordance with the law.

"This supervision work is the first nationwide, and its influence covers the whole country." The relevant person in charge of the Shenzhen Consumer Council said that in the future, the supervision of charging facilities and equipment will continue to carry out the integrity of the majority of merchants, urging relevant operators to carry out rectification, creating safety Rest assured consumer environment, safeguard the legitimate rights and interests of consumers, and let consumers "choose to worry about beforehand, worry about consumption, and not trouble afterwards."

Source | Yangcheng Evening News • Yangcheng School

Editor -in -law | Wang Min

School Division | Li Hongyu

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