Yuzhou City: "Finding the fault" is well received by each other

Henan Daily client reporter Wang Ping Song Guangjun correspondent Han Hongchao

"This change is really big. I don't need to run around the west again, and I will do it in one stop!" On July 13th, at Yuzhou Municipal Government Affairs and Big Data Service Center, Mr. Li, who had just finished the medical insurance business, was happy. Praise.

Recently, the problem of "scattered and inconvenient in the office of the medical insurance business and the inconvenience of the masses" reported by some residents. The masses of the work unanimously praised.

"Finding the fault" has become a powerful starting point in the centers of the "Powerful Style Construction Year" activity. Since this year, in order to comprehensively improve the service level, the Yuzhou Municipal Government Affairs and Big Data Service Center organized various windows of the House House of the Citizens' House to "find faults" with each other. The person in charge of the hall (window) of the hall (window) took the initiative to find problems through collecting problems, watching monitoring, on -site inspections, etc., continuously improved their ability to work, and continued to optimize the business environment.

"Finding the fault" requires more real. "There are many stakeholders in social security cards, long waiting time for waiting in line", "dispersion of medical insurance business, and inconvenient to do things" ... Since the launch of the event, each window has found more than 30 standardized management opinions and suggestions through "finding faults". "The face was cleaned, and I was often invisible, but others could see the most clearly. This time, we‘ find faults ’, we are not polite!" The staff of each window said so.

Find out the problem, more importantly how to solve it. The center establishes a ledger on the problem, feedback through centralized discussions, mutual scores, comprehensive reviews, and sharing experiences, and sells one by one. The masses have long waiting time for social security cards, and have been relieved by increasing publicity, adding location, and guiding diversion; the increase in medical insurance business and a large demand for the masses, the integration of the hall resources and establishing a medical insurance area. The window has increased from the original two to 14 to 14 indivual. In the "Find Find" activity, the standardization management of more than 20 halls was properly resolved. "Now coming to do medical insurance, no longer running back and forth as before, it is really convenient!" Residents who handled medical insurance said.

The center conducts quantitative management of the work discipline, business processing, dressing specifications, service etiquette, environmental sanitation, etc. of the units of the city's hall, and implement the "daily inspections, weekly reviews, monthly rankings, quarterly notifications, monthly notifications, monthly notifications The annual summary of the "assessment mechanism, and through the" good bad evaluation "system," code supervision "," do not do things ", reflect the window, opinion box, staff listing on duty, publishing complaint telephone, etc., welcome residents to" find faults " , Forcing the style to improve. Carry out the "Red Flag Window", "Business Backbone" and "Learning Models" selection activities, and formed a wave from windows and windows, zones and zones, organs and windows. At present, a total of 15 "Red Flag Windows" are selected, 15 "business backbones" are selected, and 15 "learning paladles" are selected, and it is announced to the public account through the WeChat public account.

The relevant person in charge of Yuzhou Municipal Government Affairs and Big Data Service Center said that in the next step, Yuzhou Municipal Affairs and Big Data Service Center will take the opportunity to carry out in -depth activities of the "capacity building year". Optimize services, improve efficiency, create a better and efficient business environment, and welcome the 20th National Congress of the Communist Party of China with excellent results.

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