Hefei's first batch of party and government agencies retired cadres transformed into the 12345 hotline

In May this year, in order to better serve the main body and the masses of the masses, ensure that the 12345 hotline is connected, answered accurate, fast, and good. Hefei recruited old comrades from the retired cadres of the party and government to participate in the hotline. Today, the first 14 veteran comrades "went to work" in January. What is their answer? On June 14, the reporter entered the 12345 hotline phone acceptance center to show you the story behind them.

Qin Chuanyu: "Enter the job" with retirement

Life is more fulfilling and younger

Before retiring, Qin Chuanyu was a third -level investigator of the People's Procuratorate of Hefei. In May of this year, he had just signed up for the 12345 hotline telephone acceptance center for answering work in May this year. It is a very meaningful thing to let the caller feel open. "

"Every day is very full, they say that I look a lot lighter than the past year." Qin Chuanyu said with a smile.

Feng Jiasheng: "Go to work" for more than an hour

Never late

"I hope the next call will be called, and I will hear your good news and new changes." After hanging up the phone heartily, Feng Jiasheng met the work order meticulously. In the remarks column, he carefully marked some specific situations in the future, reminding reminders, reminding the reminder It is recommended that the comrades of the grassroots processing unit may be better.

Simply and meticulous, this is the habit of developing the military career and the work of public security police for many years. Before retiring in 2016, Feng Jiasheng was a community police at the Luohe Police Station of the Public Security Bureau of Hefei City. The masses, in all aspects of contact with the society, have a good understanding of many jobs. "The common point of the work allows him to adapt to the changes of the post quickly, and deal with various consultations and complaints.

"It is glorious and happy to be able to continue glowing in this post. The only thing that is in the only beauty is too far to work." Feng Jiasheng lives in Binhu and wants to reach the 12345 hotline phone acceptance center near Wulidun. Two times, it takes more than an hour. "There are many early peak cars, and the driving is slower." In order to save time and convenience, he chose to ride an electric vehicle for dozens of kilometers a day "to work". "When the weather is good" minute."

Wang Chuanming: Every call point under the paper notes

A pen, a laptop, a stack of response manuals, a five -character root table, and a water cup. This is all the things on the table of Wang Chuanming's workshop. You can only write down first, and then slowly record the work list. "He told reporters with a smile.

Before retiring in 2020, Wang Chuanming was the first -level director of Hefei City Natural Resources and Planning Bureau. He took the idea of ​​exerting the heat and did his best to help the masses. "The masses said a lot when calling, and the demands were very detailed. I need to record and transfer as much as possible, so that it is easier to solve it in one step." Can't like a young talkholder to answer the phone while tapping the keyboard synchronous records, Wang Chuanming Mingming The "Tufa Zi" recorded by the paper and pen was used in his notebook, but the words were simply recording each pass. Waiting for the gap between the phone, he habitually picked up the five -character root table and was familiar with his heart.

Every old comrade is a valuable wealth

As the training and support teachers of the old comrades, their quickly started to make the sense of existence of Kong Yingchun and Liu Ying gradually "fade out". "At the beginning, they were not very familiar with the operation of the system, knowledge base, and even computer, but the old comrades were very dedicated, took the initiative to study, and soon adapted to adjustment." The old comrades quickly showed their unique advantages in new posts, "rich experience, flexible handling, and smoother communication with the people." Compared with young talcists, the old comrades are in addition to policy answers. Often, you can also use rich work and life experience to concretely. Seeing the focus of the call of the call person in a blood, put forward suggestions. For some incompetence or emotional calls, often three or two sentences can be easily resolved. "Before, there was a mass call for emotions. The old comrades calmed down his emotions in a few words. After reflecting the problem, the other party hung up the phone politely."

"Old comrades' work experience and sense of responsibility are a valuable wealth. In the future, we will strive to form a working mechanism and continue to recruit retired veteran comrades to participate in the hotline. Ge Xin Sheng, the director of the director and the mayor of the mayor, told reporters.

He reported all media reporter Wang Wei

- END -