Xinrun Minkang Manchu -Henan Province's Top 10 Medical Services Experience Exchange Forum and Awards Ceremony

Our reporter Bu Juncheng Xu Dong Dongwen/Picture

I am worried about the people, I must think of it. I want to do it, I will do it. From July 14th to 15th, Henan Province, hosted by the Health and Health Commission of Henan Province, and hosted by the Medical and Health News Agency, was successfully held. The activity closely focuses on making the masses more comfortable, worry -free, and more convenient to share the experience and practices of improving the ten major measures to improve medical services, praise advanced, and further enhance the people's sense of happiness and gain of seeking medical treatment. Writing for the sincere feelings for the people will effectively promote the high -quality development of the province's high -quality development of medical services in the province.

The feelings for the people: serving with the heart, the deep planting for the people's feelings

The people are supreme, life is supreme. On the afternoon of July 14th, at the site of the Top Ten Monthly Inspection and Exchange Forum of Henan Province, the Exchange Forum, from Xuchang Central Hospital, Sanmenxia Central Hospital, Henan Provincial People's Hospital, Henan Cheung Hospital, Zhengzhou University First Affiliated Hospital, Gongyi Municipal People's Hospital, Zhoukou Middle Hospital, Henan University First Affiliated Hospital, Zhengzhou Ninth People's Hospital, Henan University of Science and Technology First Affiliated Hospital, and Zhengzhou Central Hospital. When experience and practice, from time to time, the participants in the audience were warmly applauded.

Behind applause, what condenses the province's health system for the people. "High -quality medical services are the foundation of the development of health and health. Attentive services are the original intentions of us to serve the people, and keep in mind the specific manifestation of the mission of people's health." Talking about medical services, Wang Fuwei, a second -level inspector of the Henan Provincial Health and Health Commission, Say. "Medical services are related to the personal interests of the people, related to the country, the people's livelihood, and the happiness index of the people. There is no trivial matter for services, and it is true." Medical institutions at all levels must attach great importance to medical services and keep the root of winning the trust of the people.

In fact, in recent years, the Henan Provincial Health and Health Commission has been committed to improving the people's experience of seeking medical treatment. From the "Henan Provincial Medical Services" in 2008 to the "Henan Medical System" in 2013 "60 high -quality services", the two cycles of "further improvement of medical service action plan" from 2015 to 2020 are required to reflect the "people -oriented" service purpose, further simplify and optimize the process of medical treatment, provide humanity to provide humanity Hua, efficient and convenient medical services make the masses more comfortable and worry -free.

In March 2021, in order to further promote the quality and efficiency of medical services, the Henan Provincial Health and Health Commission issued the "Top Ten Top Ten Measures for Henan Provincial Medical Services (2021 Edition)", which required medical institutions in the province to accurately accurately make appointment services from appointment services. , Diverse payment methods, convenient medical treatment outpatients, centralized service centralization, efficient diagnosis and treatment of multidisciplinary diagnosis, normalization of remote medical treatment, simplicity for reimbursement of blood costs, civilization of medical cases, scientific dietary service, cleaning of public toilets, etc. In the top ten aspects, they are small and small, take more humanized measures, strive to make the diagnosis and treatment more secure, the consultation is more convenient, the communication is smoother, the experience is more comfortable, promote the high -quality development of medical services The sense of happiness and gain of medical treatment.

Faith will move mountains to open. Henan's continuous efforts in improving services have finally achieved better results. According to data from the National Health and Health Commission satisfaction monitoring platform, the satisfaction of outpatient and inpatient patients in Henan No. 2 Hospital in Henan in 2021 ranked 5th, and the patient satisfaction of outpatient patients in the third -level hospitals ranked 9th in the country.

The way for the people: crack the problem, solve the worry and warm the people's heart

Hundreds of strokes are competing for thousands of sails, and those who are fighting on the sails are the first. On the morning of July 15th, a large number of Henan Province was praised at the awards ceremony of the top ten measures for improvement of medical services in Henan Province, and a large number of Henan provinces and outstanding individuals were praised. The live broadcast of the awards ceremony attracted nearly 500,000 netizens to watch online. These benchmark units and outstanding individuals rely on the top ten measures to improve medical services, focus on the "blocking points" and "pain points" of the masses, disassemble barriers, break the ice, and do more than learning. The innovation of technical strength makes the masses more comfortable, worry -free, and more convenient to insert a strong wings.

Driven by Henan Province's top ten measures to improve medical services, now the people go to Henan hospitals to see a doctor today, and no longer queue up on the spot. In minutes, it is available to wait time without worrying about missing the call number. Such an appointment has become a new normal for medical treatment. Pharmaceutical network management, scanning code into warehouses, scanning code on the shelves, paperless deployment, automatic use of medicine ... and these "tall" equipment have appeared in the pharmacies of many hospitals in Zhengzhou, making the outpatient pharmacy " "Medicine and others" became a reality. The evaluation of nutritional risk screening for patients with inpatient elderly is already the "prescribed action" of many senior hospitals above the second or higher hospitals in Henan. By conducting early nutritional intervention, nutritional support treatment during the hospitalization, and the management of nutrition -related cases after discharge, the scientific exploration of dietary nutritional nutritional nutritional nutritional nutritional nutrition for elderly patients also shortened the average hospitalization time of the patient ...

"The top ten measures for improving medical services in Henan Province are the solemn commitments made by the province's health and health system to the people of the province. It is the service blueprint for the high -quality and efficient and convenient service of the people during the" Fourteenth Five -Year Plan "period. The important change of service to improve services, through cracking problems, warn people's hearts to solve their worries. "Li Hongxing told reporters. In order to help Henan Province improvement of the top ten measures for medical services, the Henan Provincial Health and Health Commission commissioned the Medical and Health News Agency and the Henan Provincial Medical Service Guidance Center to carry out 2021 Henan Province to improve medical service benchmark units and outstanding personal recommendation selection. In the end Selected one benchmarking unit of 10 medical services to improve medical services, 47 "Bidding Units to Improve the Single Measures for Medical Services", 18 "Heart -Warm Service (Department, Valley)", 24 "Leaders of High -quality Medical Services" and 24 The 17 "Outstanding Organization of Medical Services" were praised at the awards ceremony of the top ten measures for improvement of medical services in Henan Province. Among them, Zhengzhou Central Hospital is the only benchmark unit that has obtained the top ten measures to improve medical services in Henan Province.

It is reported that of the top ten measures to improve Henan Province's improvement of medical services, Zhengzhou Central Hospital establishes 10 online and offline reservations, uniform source pools, accurate appointments to minutes, and patients waiting for patients; The waiting time drops to 15.88 minutes; through the smart services of subverting the traditional model, the patient can complete the entire medical treatment process as soon as 24 minutes. Streamlining the process of taking medicine, broadening drugs, value -added pharmaceutical services, and optimizing the experience of taking medicine. Patients complete the medicine within 3 minutes, and can realize free delivery of online drugs through Internet hospitals, and delivery on the same day. "Optimized services are endless. Zhengzhou Central Hospital will consolidate the results, continuously create conditions to further enhance medical services, so that the people's sense of gain and happiness can be more fulfilling," said Lian Hongkai, Dean of Zhengzhou Central Hospital.

The voice of the people: for a long time, continue to optimize and improve

Henan Province's ten major measures and experience exchanges for medical services and awards ceremony were successfully held, which caused more in -depth thinking of medical institutions at all levels in the province to continue to improve medical services.

"Public hospitals have reached the critical period of the improvement of the improving" improvement 'quality of the "volume to the accumulation', and the focus of development must be placed on the quality and efficiency of development." On the Exchange Forum, Gou Jianjun, deputy dean of Zhengzhou University First Affiliated Hospital, Say. Zhengzhou University First Affiliated Hospital will take the opportunity to implement the top ten measures to improve medical services, adhere to and strengthen the party's comprehensive leadership, build new cultures, activate new driving force, enhance new effects, lead new trends, build a new system, comprehensively promote public hospitals High -quality development and improve people's health.

"The employees of the Henan Provincial Chest Hospital will be united and down -to -earth to implement the top ten measures to improve medical services, rely on specialist advantages, enhance technical strength, coordinate planning, overall layout, and continue to give play to the hospital's in the field of incurable areas. The leading role of navigation has made new and greater contributions to the development of the province's health and health undertakings. "Talking about future work, Yuan Yiqiang, dean of Henan Chest Hospital.

"Henan Provincial People's Hospital will make full use of information methods to create digital hospitals, promote the transformation and upgrading of hospital development methods, and ensure that all the top ten measures for medical services to benefit the people and the people will be effective. Cheng Jianjian, director of the Medical Department of Henan Provincial People's Hospital.

"Improve medical services and go long. Third -level hospitals in the province must continue to explore the optimal medical services with an endless concept. Before leaving, be a demonstration. The health administrative departments and medical institutions at all levels have always kept in mind the mission of "all for the health of the people ', further enhance the awareness of active service, optimize the diagnosis and treatment process, and contribute our wisdom and strength to the construction of the Central Plains!" In the next step, Li Hongxing concluded.

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