State Grid Dongying Power Supply Company: "Yishang San Electric" helps to "get electricity" and improve the level

Reporter Wang Shuai correspondent Xu Xiaohui Kong Hongmei

"I used to encounter the restriction of customer access before. I don't know how to do it. Now I have this 'San Dian' service pocket book. Check anytime and anywhere. Who should I find at a glance, the work efficiency has been greatly improved." On July 2nd, Wang Lei, a technician of Dongying Port Power Supply Center Dongying Power Supply Center.

Since the beginning of this year, Dongying Company has adhered to customer -centric, adhered to the "first evaluation of the enterprise, the first standard for the masses to satisfy the first standard", and build a new model of "Youshang San Electric" service, continuously improving the efficiency of power handling, power consumption experience, and power supply quality. Provide customers with first -class power experience.

Dongying Company optimized the coordinated mechanism and served customers to "use power". Take the initiative to obtain information on key projects of the provincial and municipalities, carry out on -site services in advance, provide "Ten Service Measures for Express Electricity Connecting Electricity at Key Projects", and help enterprises quickly put into production and electricity. Special research on the power consumption needs of the sea wind power equipment industrial park, and completing 22 large customers such as Jinlei Wind Power to supply the power supply solution. Promote the "one window acceptance" and outlet sharing of hydropower warm faith, and realize the connection of hydropower warming faith together, and the business processing time is shortened by more than 50%. The province's first batch of "three power" service solutions, clarifying 40 processes, 147 division of responsibilities, preparation of "pocket books", and promoting the "Yichang Sandian" service measures. Active voltage and dropping the cost of electricity, realizing the introduction of the "investment to the red line" policy, the "two provinces" in the project landing, and creating the first model of "investing in the red line" in the province.

In order to escort customers to "use good electricity", Dongying Company based on customer experience, and united the city Grid Service Management Center to build a new mechanism for "grid blowing, power supply report", and create a new practice of "power supply services closer to customers". Promoting the joint business hall system, the 55 "hydropower warm faith" business all realized "one window acceptance". The construction of electric vehicle charging stations has been incorporated into the practical project of Dongying Citizenship for two consecutive years. During the year, the charging station "9 new and 8 migration" was completed to create a 3 -kilometer charging service circle in the central urban area. Publish ten measures for electric vehicle charging piles to serve residential communities, extend the company's investment interface, and reduce the cost of green travel for residents. Visit 637 customers on the spot to solve 77 electrical demand.

Dongying Co., Ltd. has always ensured the reliable supply of power as the primary responsibility, and fully supports the Winter Olympics and the Winter Paralympic Games. Dongying City has "zero power outages" on New Year's Eve in the 9th consecutive year, and successfully completed major activities such as middle and college entrance examinations. Special research to welcome the peak summer power supply plan, clarify 23 key measures in seven aspects, and refine 63 task lists to ensure that the responsibility is in place. The municipal government promoted the "two income" support policies of UHV -intensive channel protection, and established a new pattern of high -voltage dense channel protection. Carry out the special operation of the hidden dangers of distribution networks. The faults of the distribution network decreased by 67%, and the failure rate of the failure was the lowest in the province. Persist in "can keep it constantly." Since the beginning of this year, the number of households is 420,000 households at the time of power output, a year -on -year increase of 36%.

In the next step, Dongying Company continues to innovate service methods, enrich service content, improve service quality, and strive to create a new model of "Yishang San Electric" service based on "use electricity, use good electricity, non -stop power", and continuously improves "obtaining electricity" The service level provides strong power protection for the city's economic and social development.

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