Fengzhuang Town, Yanjin County fully promotes the solid "12345" hotline

Correspondent Dong Yuxue

In order to do a good job in the "12345" service hotline, the party committee and government of Fengzhuang Town, Yanjin County adhere to the principles of the masses, strengthen responsibilities, refine tasks, strive to make up for the shortcomings of people's livelihood, continue to improve the level of public services, do things for the masses, Provide more convenience and continuously improve the satisfaction of the masses.

Strengthen organizational guarantee. The party committee clarified a deputy in charge of the convenience of the convenience of the management area and the villages of various management areas and villages. At the same time, the system of "12345" hotline is improved, so that there are special personnel responsible, and specific personnel undertake to ensure that the request is accepted as soon as possible. The problem is discovered as soon as possible.

Improve efficiency. According to the specific content reflected in the host form, the staff transfer it to the management area and related functional departments. The re -running order that is dissatisfied with the masses shall be supervised and promoted by the person in charge, the management zone or the village leader, and improves the results of the masses. Satisfaction rate. Establish a dynamic reply template library, actively strengthen communication with the demander, open up the rapid disposal channel for repeated cases, carefully investigate and verify the problems of the masses, analyze the reasons in depth, and master the latest progress of the situation at all times. Each hotline strives to use the shortest time and fastest speed to ensure the timeliness of the case handling.

Do a good job of return. Do a good job in the "12345" hotline in time to look back at the work. The analysis and judgment of hotspots and difficult problems and the villagers' reflection of the villagers are more and stronger. The village resolves conflicts and disputes, strives for the understanding and support of the demander, strives to improve the return satisfaction rate, and ensure that the masses' reasonable demands are "echoed and answers."

In the first half of 2022, there were 87 cases of cumulative cases, with a settlement rate of 100%and a mass satisfaction rate of more than 95%. In March, April, and May this year, it ranked in the top three in the county.

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