Nanyang Two Courts to comprehensively improve the level of judicial services -where is the needs of the masses?

The Court of Nanyang Two Courts adheres to the "Conceptual ability and style construction year" activity as the current primary task, and effectively achieves high starting points, high standard planning, and high efficiency. Focusing on the window units of serving the masses, such as the concept of "where the judicial needs of the masses are, where the judicial services are extended", they continuously improve the level of work, and strive for the masses with high -quality, efficient and convenient judicial services. In 2021, the construction of the first -stop litigation service system in Nanyang Two Court ranked first in the province.

Improve judicial service to fulfill the convenience commitment commitment

In 2021, the Nanyang Two Court's "One -stop Office, One Window, and One Netcom Office" was continuously improved. The online case filing rate of the Nanyang Two Courts' enforcement cases reached 99.19%, ranking second in the province. The online file rate of trial cases reached 97.52%, ranking third in the province. The average online scroll rate ranks third in the province. The online payment rate reached 80.75%, ranking fifth in the province.

The Litigation Service Center of the Municipal Intermediate People's Court updated the computers of the case, equipped with self -service cases, opened a green channel and convenient service window for business environment cases, and arranged for a special person to be responsible for the complaint. Further improvement. At the same time, innovatively launched the "Effective Certificate to reduce the convenience" service, and take the lead in carrying out the process of optimizing the second instance referee documents in the province. The court issued a paper version to take effect, and fulfilled the convenience commitment of "let the data run more and make the masses run less leg". This work was fully affirmed by the provincial people's court and promoted and applied in the provincial court.

To do practical things for the masses to reduce the complaint of the masses

Nanyang Two Courts Court takes "I do practical things for the masses", based on actual work, and actively improve the public case service.

Establish a green service channel and convenience station to provide services such as writing, scanning, litigation guidelines, and route guidance for parties and lawyers. Place the online filing operation guideline exhibition board, detailed listing materials that require the parties to prepare in advance. In response to the situation of the reception of listening disorders in the Nanyang Grassroots Court, the police officers of the court litigation service halls in various courts were organized to conduct professional training, learned to use sign language software, and regularly organized police officers to communicate, learn, and practice each other. In addition, a wheelchair is also purchased to facilitate the use of old, weak and disabled. In addition, for cases attributed to the jurisdiction of other courts, courts at all levels of Nanyang arranged police officers to help the parties to file a case online to reduce the complaint.

The Court of Nanyang Two Courts continued to promote the creation of civilized windows, fully practiced civilization and smile services, improved the service attitude, efficiency and level of receiving the masses, and achieved "enthusiasm, patience, carefulness, love". One kilometer "makes the masses feel" home's warmth ".

Open the green channel promotion online processing

Combining the "one -stop" litigation service construction requirements, through the opening of green channels, online cases, self -service cases, etc., we will continue to improve the service level of the window.

Relying on the results of the construction of the Smart Court, we will make full use of the "Henan Micro Court, Henan Court Litigation Service Network" and other platforms to actively promote online payment, online delivery, online submission of materials, and online mediation to continuously improve the convenience of litigation services. In 2021, Nanyang Two Courts' online file setting rate ranked first in the province, and the average electrical delivery in the province ranked second in the province. Since the "Conceptual ability style construction year" activity, 24681 cases were filed online, with an online file rate of 77.88%.

Set up autonomous service machines, complaints auxiliary generators, etc., provide parties with various cases of cases and text templates, archive materials printing, etc., and inform the parties that the risk of lawsuits may be possible in various cases. In addition, services have provided services such as viewing court location, opening announcement, and calculating personal injury compensation amounts.

Strengthen the "12368" hotline application, effectively improve the hotline connection rate, and continue to increase the work order setting rate and the mass satisfaction rate. Comprehensively promote the application of litigation service platforms such as people's mediation, lawyers' services, and online preservation, and implement online proceedings such as mediation, preservation, and scrolls, and better achieve high -efficiency resolution of conflicts and disputes. Since the launch of the "Conceptual ability style construction year" event, the pre -mediation shift rate and the success rate success rate of the pre -litigation mediation of the Nanyang two courts reached 86.97%and 65.38%, respectively.

Strengthen supervision and management to ensure the satisfaction of the masses

In response to problems such as difficulty and slowing cases, they should grasp and grasp them early. They do not implement the provisions of the higher courts on the case of the case, and make a change of change and discounts.

Since 2021, Nanyang Two Courts Courts Court of Cases have established a reporting system, and adopted a clear inspection and unannounced visits and regular notifications to supervise the 14 grass -roots courts in the city to achieve full coverage of inspection and supervision. Through online inspection and other methods, we conducted online inspections of the litigation service hall of 14 grassroots courts through the video surveillance system every week. Personnel always maintain a good mental state and effectively improve the level of judicial services. The parties can also call the "12368" litigation service hotline to report on the cases of delaying cases during the case, and no reason. After receiving the reporting information, the Municipal Intermediate People's Court will ask the relevant grassroots courts to verify in a timely manner and give the implementation in a timely manner to ensure that the Nanyang Two Courts Courts Court of Two Courts Courts' "one chess". The construction of conceptual ability and style is always on the road. In the next step, the Court of Nanyang Two Courts will adhere to the people -centered service concept, further change the concept, enhance ability, improve the style, innovate service mechanism, efficient and convenient services, and effectively let the people feel the people feel To judicial justice and judicial warmth.

Reporter Chao Rong correspondent Chen Lili

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