Is the government service good?

How does the government service do? Don’t be satisfied with the masses? A few days ago, the four township -level convenience service centers in Zibo High -tech Zone appeared on the stage. They each introduced the development of government services in the second quarter. The administrative examination and approval service bureau of Zibo High -tech Zone can take the standardized and standardized construction of civil service centers (stations) as a focus, to play a convenient service combination of convenience services, innovate and convenient service, and carry out a "standardized innovation" flowing red flag exhibition every quarter to help push government affairs Service quality optimization and improvement.

Government service "five unification". In the second quarter, the Sibao Mountain Street Convenience Service Center was fully launched after the improvement of the renovation project. After the completion, it will significantly improve the experience and comfort of working companies and the masses. At present, 39 village community convenience service stations in the jurisdiction have initially realized the "five unifications": unified organizational structure, unified window settings (comprehensive window), unified service standards, unified system management, unified stipulated actions (help agency), service quality Improved. Carry out the "good bad review" work at the convenience service positions at the two levels of the street and village, and provide the masses with a variety of "good reviews" evaluation channels such as evaluation, scanning code evaluation, and SMS evaluation. , Follow -up will gradually open up the "bad review" ending of government services. In the second quarter, the cumulative entry of 3,849 entry business, with a total evaluation rate and praise rate of 100%.

Promote the "point -in -form" service. The Zibo Baoshan Management Center Convenience Service Center has established two "benchmark" convenience service stations to create projects. Relying on the rural grid governance framework, it will create a gap service "steward station" and open the "mass order · Let me help the office" service model. Further expand the depth and breadth of convenience services to enrich the connotation of the brand. In the second quarter, further optimizing the service window settings, under factors such as referring to the frequency of mass business, window carrying capacity, and hardware facility layout, the tidal window function was settled into some business window services, and the tidal window activation and value preparation mechanism was established. In addition, establish a window service energy storage mechanism, configure reserved windows, strengthen personnel skills improvement, and make every effort to enhance the reception capacity of the masses. In the second quarter, the comprehensive evaluation of the mass satisfaction of Baoshan Convenience Service Center reached 98.87%, an increase of 0.15 percentage points over the first quarter.

Promote the "one window acceptance" without difference. The Zhongbu Town Convenience Service Center organizes all staff every week to learn from the business and related policies of various departments such as human -social, civil affairs, disabled federations, health, industrial and commercial registration, rural finance, etc. "One window". Actively promote the "paper -free full -process electronic" service model, targeting the enterprises in the jurisdiction, simplifying the process of work, from the application account registration to the upload of materials and issuance, all of which are handled by the staff. In the era of zero costs, the convenient and efficient services of "more information running and running for the masses less legs" have been realized. The central window of the town is equipped with the "good bad review" electronic QR code, the village -level convenience service point and the community convenience service center use the "good bad review" review card. As of now, a total of 900 review cards have been issued, with a praise rate of 100%.

Implement the "three models" of convenience services. The Zibo High -end Equipment Center Passenger Convenience Service Center actively implements the management of government service matters to manage one by one, one window, and approval of a seal. Based on the reality of the long -term north and south of the jurisdiction, the masses are inconvenient, innovative work model, and comprehensively implement the "help office" service, and provide humanized services such as the full -scale help, online processing, and on -site office for the people in need, which has greatly facilitated the people of the people. Essence Since the beginning of this year, it has provided more than 560 person -times and more than 30 on -site services. More than 95%of high -frequency businesses such as civil affairs, family planning, social security, and medical insurance have been achieved, which greatly improves the satisfaction of the masses. Essence

Create the "1+4+N" government service system. The Administrative Examination and Approval Service Bureau of the High -tech Zone has implemented the reform of integrated government services, established the "integrated" project of the high -tech zone government service system, realized the "1+4+N" multi -point work pattern, and created the "one network" of government services. Actively promote the entrance of government service in self -service terminals and mobile terminals to extend to the grassroots level, promote the focus of government services to move downward, so that more eligible enterprises and the masses do things to achieve "nearby and online."

At the same time, further improve the "good bad review" system of government services. Do the configuration of evaluation matters, unblock the on -site evaluation channels such as the evaluation device, the QR code, and actively invite the enterprise to evaluate it; promote the "good bad review" of government affairs to the grassroots level of the town (community), and make the town office "good evaluation" The work is included in the assessment, promoting and promoting the assessment, and increasing the assessment of components; actively promoting the construction of the "good evaluation" platform of government services, and building a "good evaluation" platform system with complete infrastructure government services.

By carrying out the style exhibitions of each quarter, the competition atmosphere of government services in the convenience service halls at all levels in Zibo High -tech Zone, and earnestly put the "one -time", "No. 1 Reform Project", "Optimizing the Business Environment", "No Certificate of Urban Construction" and so on. The reform of the government service reform has been implemented, and the affairs of the enterprise are truly regarded as their own affairs.

(Source: High -tech Zone Administrative Examination and Approval Service Bureau)

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