Strengthen supervision and implementation to promote the level of power supply services and improve

Recently, the disciplinary inspection personnel of Jiutai District, Changchun City, State Grid have conducted on -site supervision of the standardized services, fault repair conditions, and industry expansion of the power supply office. A microcosm. In order to give full play to the positive role of power grid companies in serving the local economic development, the company's disciplinary commission leads various professional departments to jointly carry out the "entry -enterprise service and help enterprise solution problem" to help resume work and re -production power supply services.

Focusing closely around the in -depth online tour and field visits services, strongly support the construction of key enterprise projects, timely solve the problem of corporate power consumption, actively help enterprises' intelligent energy use, and give full play to the "representative" and "members" role tasks to formulate "National Net Changchun Jiu Tai District Power Supply Company "Enterprise Enterprise Sending Service · Help Enterprise Solution" helps to resume work and re -production power supply service action action plan ". In order to ensure the smooth implementation of the plan, the city -level key enterprises of the communication mechanism are established by a special communication mechanism. The other important enterprises are packed by the company's management personnel and the team leader. The second is to establish a "sales number" mechanism. If the customer's demand cannot be answered on the spot, the receiver should actively respond to the customer as the first responsible person, and give feedback to the marketing department. The third is to establish an action supervision mechanism. Strengthen the supervision and supervision of visiting investigation and corporate issues. The company's disciplinary commission is responsible for supervising the organization of the power supply service operation to ensure that the company's electricity -related demands "have echo and everything is out of place."

Disciplinary inspection staff also actively solicited customer opinions through visiting customers and held customer symposiums, and accepted social supervision. On the company's network platform, a typical case of power supply services was reported, a typical complaint event analysis and seminar was held, and the service awareness and service capabilities of employees at all levels were continuously improved to promote the level of power supply services. (Zhang Zhongliang Qiu Zhihao)

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