The revenue and expenditure of the community must be disclosed to the owner!Chengdu: Establishing and improving the "double sun exposure mechanism" of property services

In the future, whether it is part of the revenue and expenditure of some operations, or the revenue and expenditure of property service costs, they must be disclosed to the owner in accordance with the law!

In order to maintain the legitimate rights and interests of the main body of the property management in accordance with the law, focus on solving outstanding problems such as asymmetry of property service information, non -disclosure of charges, and inconsistent quality and prices. The Construction Bureau recently issued the "Implementation Opinions on Establishing and Implementing the Double Suns of Property Services to Create Sunshine Mutual Trusting Markets" (hereinafter referred to as "Opinions").

The "Opinions" proposes: By establishing and improving the "double sun" mechanism with the main content of service and sun collection, it will realize the "exposure" related matters that should be publicized in accordance with the law. The right to supervise is fully guaranteed, the supervision of property services is in order and effective, and the owner's sense of gain, happiness, and security are constantly enhanced the owner's sense of gain.

1

By the end of 2022, the revenue and expenditure of operating income will be open and transparent

The work goals of the "Opinions" point out that by the end of 2022, a total of some operating income revenue and expenditure, the revenue and expenditure of the property service of the property of the property, and the key links of the property services in the dry -up model will be fully and open. Among them, some operating income is "solid", the revenue and expenditure of remuneration systems "standardize the sun", and the "classification of category" for the revenue and expenditure of the main cost of packaging. By 2023, the normal mechanism of sun service and sun collection and expenses will be formed.

And which ones are partially operating income? The "Opinions" is also clear: the use of all places, roads, parking spaces, spaces, and facilities of the owners to operate (including but not limited to the front room of the elevator and the plane of the car or audio and video advertising operation, the lease of outdoor public venues, and there are parking spaces. The revenue and expenditure of all revenue and expenditure generated by operations, facilities and equipment, express cabinets, self -service shops and other venues) should be disclosed to the owners in accordance with the law, at least once every six months, and the publicity period is not less than 30 days.

The remuneration funds are: include the income budget, expenditure budget, actual income, and actual expenditure of property service funds in the current period, and the remuneration of property service enterprises shall be withdrawn according to the contract, and the residual balance of property service funds shall be concluded in the current period. Among them, the expenditure budget and actual expenditure shall list the capital expenditure subjects and expenditure details in detail in accordance with relevant policies or property service contracts. If the property service contract stipulates that the annual budget calculation of the property service funds and the revenue and expenditure of the property service fund shall be made to the owner within 7 days after the audit report is issued.

In the contracting cost, in the property project of the property service expenses, if the property service charging standard is intended to adjust the property service charging standard, the entire or part of the operating income shall be used to make up for the insufficient property service fee in accordance with the property service contract. The owners 'conference or all owners' public property service income, cost and profit.

2

Public exposure services to allow the masses to live at peace and live in peace

In the "Opinions", it is also proposed to "openly sun -exposure services", such as "regular sun", "on -site sun" in the performance of the contract, the "on -site sun" of the property service work, and the "bright card" of the realistic management of the heart management management.

The performance of the contract is "regularly exposed". Further unblock the supervision path of the owner's performance of the property service contract, establish a quarterly report and annual report system, and actively report the property service work to the owner through the publicity bar, WeChat public account, and the WeChat group of the owner.

Property service work is "on -site". In the property community, the owners, party members and owners who enthusiastically enthusiastic communities, party members and owners, and the "internal" owners with the corresponding professional background are the "voluntary supervisors" to explore and implement the "two supervisors for a while" system. Establish a normal supervision system for property services, and specify the key parts, important facilities and equipment, and management service requirements and standard requirements in accordance with the property service contract and related norms.

Heart -warming physical management "bright card". Persist in asking for the people, the people of the people, and the effectiveness of the people, and on the basis of fully soliciting the majority of owners, owners' committees, and community opinions, focus on the areas of the most concerned about the daily life of the owner, and determine and run a group of "the owner is urgent and difficult to be urgent. The people's livelihood of the community.

3

Four major guarantee measures to help the property service and transparency

The "Opinions" mentioned that it is necessary to broaden the channels for information disclosure. Establish the channels for diversification and multi -dimensional information disclosure of property service enterprises, and expand information disclosure platform carriers combining offline and offline according to local conditions; at the same time, standardize information disclosure procedures. Establish and improve the internal audit procedures for information disclosure to ensure the rigor and accuracy of disclosure information.

Second, clarify the main body of information disclosure. If the owner's committee has been established in accordance with the law, the owners 'committee shall be publicized by the owners' committee. If the owners' conference has not been established, the property service enterprise or other entities that are entrusted by the entrustment are made public.

In addition, improve the communication mechanism. Each property service enterprise should establish and improve the mechanism of questioning and communication and answer questions, actively respond to the owner's questioning of public information, fully do a good job of communication and interpretation, and re -announce the inaccurate information found in time.

Cover reporter Han Qinqing

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