Is the kitchen knife broken after shooting garlic?Zhang Xiaoquan responses

Beijing News Shell Financial Reporter Yan Xia Editor Xu Chao School against Wang Xin

Recently, there are reports that after the lady of Guangzhou Citizen made a long time after she bought Zhang Xiaoquan's kitchen knife, the kitchen knife was broken.

On July 14, a reporter from the Beijing News Shell Finance and Zhang Xiaoquan got in touch with Zhang Xiaoquan. The staff of the Securities Department told reporters that the company has established contact with the above consumers and is under negotiating.

The staff member introduced, "Zhang Xiaoquan has always attached great importance to product quality. Each knife will be strictly controlled before the factory is out of the factory. You do n’t have to worry about product quality problems. As for the reason for consumers to break the knife, we speculate that on the one hand, our product is our product. It belongs to products with high hardness and high sharpness. Generally speaking, this kind of knife toughness will be poor; on the other hand, in the process of use, if you are too strong, such as the behavior of the horizontal, when the knife is stressed When uneven, due to the high hardness of the tool, it is easy to cause breaks. "

"In the process of R & D and production, our Zhang Xiaoquan's tools have also studied the cooking habits of consumers carefully, and we have made a lot of effort for this. Of course, we still have a lot of room for improvement. It also gives the product use guidelines. It is indeed not recommended that consumers use this product they can use this product to cross garlic, cucumber and other operations. "

In addition, Zhang Xiaoquan told reporters that the above -mentioned consumers were not "just bought soon", "We internal inquiry was purchased in September 2020. The expressions and facts in the news have a certain exit, and they are being negotiated."

"Although it has exceeded the after -sales period, in order to apologize to consumers, the company will still refund unconditionally and give a small suggestion for the tools suitable for consumers to use habits." Zhang Xiaoquan told reporters.

What do you think of it?

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