Careful and patient solution to the problem, sincerely serve the residents -remember Beijing's acceptance, that is, the advanced individual Lian Yarong

She is a "big steward" trustworthy of residents and is responsible for the small affairs of events in the community; she is also the "backbone" of the community's residents, which promotes the more important tasks of the community to better carry out. She is Lian Yarong, a deputy to the People's Congress of Haidian District, Secretary of the Community Party Committee of the Ministry of Construction of Ganjiakou Street, and Director of the neighborhood committee. In the big family of the Ministry of Construction, everyone has formed a tacit understanding, that is, "find a secretary if you have something."

On June 7, at the Beijing Municipal Conference, Lian Yarong was awarded the title of "Beijing's Promoting Personal Personal Advanced Personal Personal". Speaking of the evaluation, Lian Yarong said: "I am very honored to get this honor. In the future work, I will continue to work hard to devote myself to the new journey of the lotic. Take the residents as their own family's affairs, take care, and use actual actions to be intimate people. "

Collaborative integration to solve requests in a timely manner

Keeping the beginning of the heart can warm the people's heart. In Lian Yirong's view, "receiving" is an attitude and responsibility of responsibility; "complaints" are the expectations and needs of residents; "that" is an urgent style and pursuit; As a responsibility. In the work of resolving residents' demands and resolving contradictions, Lian Yarong gave full play to the synergistic integration of the Community Party Construction Coordination Committee Branch, and timely resolving the contradictions between residents, as well as residents and property units.

In mid -to -late March 2020, the community received complaints from residents. The daily checkout situation of the Ministry of Construction and Building No. 9 and Building 15 of the Ministry of Construction, which brought great inconvenience and distress to the daily life of nearly 200 residents.

Due to the complexity of the property rights of the Ministry of Construction, although Building 9 and Building No. 15 were managed by two different property units, they were pulled by the power distribution room under the jurisdiction of the Ministry of Housing and Construction Repair Team. In order to solve the problem of residents' electricity use, under the proposal of Lian Yirong, the Ministry of Construction Community has led the party building through party building, and multiple joint efforts have been conducted. More than 30 people have participated in the streets and district fire brigade, property rights, property and resident representatives. In the negotiation meeting. Everyone combines well, and finally adopted a relatively comprehensive solution from the actual situation. With the negotiations, communication and efforts of the residents' departments, and the efforts of all parties, the problem of power outage in Building 9 and Building 15 was finally resolved, completely eliminating the hidden danger of power off.

Standardize management to ensure smooth communication

In order to earnestly achieve "the people call and I respond", Lian Yarong attaches great importance to it, adheres to standardized management, and specializes in the establishment of a community in the Ministry of Construction to run a working group and establish a WeChat group. Based on the reality of the community, establish the "Responsibility System of the Candidels", fully mobilize everyone's work enthusiasm and initiative, and ensure that timely and smooth channels are communicated during the work process.

In February 2021, the community neighborhood committee of the Ministry of Construction received the problem of uneven ground roads in the front courtyard of the 9th building of the Ministry of Construction. "Even the secretary, come and see. When the old community is renovated, the ground is crushed by the vehicle. Now it is potholes. It is difficult to travel every rain and snow." Speaking of the pavement at the door, worried.

After receiving the demands of the residents, Lian Yarong went to the scene to conduct field surveys and visits to the site for the first time to understand the reason for the matter. "Building 9 of the Ministry of Construction was built in 1950 and has been carried out in the early stage, but the ground has not been transformed." Lian Yarong told reporters. To this end, she contacted relevant units to verify the information for the first time, and actively sought solutions through telephone WeChat communication, multiple convening of property rights units to hold a coordination meeting. "Residents find us to solve the problem. This is a trust. We must guarantee that they have made the demands and organize it." Lian Yarong said.

Under her unremittingly running and coordinating communication, the front road of Building 9 was renovated on December 18, 2021. "I don't have to go out in the future!" Aunt Zhao Zhao, resident resident of Building 9, said happily.

During the community response, in the work, Lian Yarong always adhered to the principle of no trivial matter of residents' interests, and regarded the disturbances and troubles of community residents as big things. By every link to solve the problem. In 2021, the community of the Ministry of Construction resolved a total of 700 residents' demands, with a response rate of 100%, the original resolution rate reached 88.51%, and the original satisfaction rate reached 92.44%. (Reporter 慧 隗)

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