The first batch of administrative clerks in Longgang District, Shenzhen, took the lead in "holding a certificate" in the city

In order to actively implement the requirements of the State Council's "Guiding Opinions on Accelerating the Standardization of Government Services" (Guofa [2022] No. 5), further establish and improve the training, use, evaluation, and incentive system of government service skills, and promote government service services The professional skills level of the lobby staff, the administrative service hall of the Longgang District of Shenzhen took the lead in promoting the "holding the certificate" in the city to implement the window personnel. At present, the first batch of 40 staff members in the comprehensive window of the Longgang District Administrative Service Hall in Shenzhen register for the professional and technical level of the administrative clerk. After the special training of theoretical knowledge learning, all the professional skills level certificates are officially "held on the job".

Administrative clerks (administrative service comprehensive window clerks), as the emotional bond between the department and the masses, are the forefronts that show the level of government image and service. Nowadays, the government service window is promoted to "one window through", making it more convenient for enterprises and the masses to do things. There is no need to run around and repeat the queue, but it also means that more than a thousand businesses across dozens of departments are handled. To understand it, this requirement of the window clerk is extremely high. By obtaining a grade certificate and holding a certificate, the professional behavior criteria of the window personnel have been further standardized, the literacy of etiquette is improved, and the professional skills are improved, and the level of professional literacy and capabilities of the window has reached all the national standard standards, which effectively improves the level of government service.

In the next step, the administrative service hall of Longgang District will continue to strengthen the construction of the staff team of government service windows, further promote the professionalization of administrative clerk groups, help create an efficient and convenient government service environment, and promote the optimization and improvement of the business environment of Longgang District.

- END -