Responsive, be able to do things, and authoritative!Sichuan university network rational government platform is one -click directly ...

Recently, a netizen who wants to improve his education

On the Sichuan Provincial Universities Network Store Platform Platform

Xiang Chuan University proposed the issue of education improvement that he was concerned about

After one and a half hours

Sichuan's answer has passed the network

It is passed to the questioner's hands

Not long ago

A candidate who has been admitted by Yibin College

It is also on the Sichuan Provincial Universities Network Power Platform

I raised the problem of transfer to the school

Soon, Yibin College passed the platform to reply

What classmates care

Solved within 5 hours

Like these two cases

Solve the problem through the network

Slowly "popular" in Sichuan universities

There are many problems every day

Solved on the platform

As the country's first university network rational government platform

Sichuan university network rational government platform

Responsive, be able to do things, and be authoritative enough

Also deeply rooted in people's hearts

Since the official opening of the Sichuan Provincial Universities' Internet Platform in November 2021, it has obtained the official website of the Provincial Department of Education, the Provincial Education Finance Media Center, and the official website of various universities and forums. All 134 universities in the province have settled in. During the period, there were 4 provincial administrator accounts, 134 first -level accounts in universities, and 345 sub -accounts of each department (department). Up to now, the number of clicks on the network rational platform of colleges and universities is 5.66 million, with a total of 5088 messages, and 4,919 comments have been accepted. The evaluation satisfaction rate is more than 95%.

Convenience is the first, explore a new model

How can Sichuan university network rational government platform be done

Quick response, timely feedback, quickly solve

The key is these 4 o'clock

Key words

fully cover

The functions of consulting, help, suggestions, complaints, thanks, etc. in Sichuan University of Sichuan Province, covering 13 areas such as epidemic prevention and control, education and teaching, logistics services, examination enrollment, education charges, student funding, teacher treatment, etc. Teachers and students learn all areas of school. Teachers and students in the province can adopt anonymous or real -name methods on the platform, and "one -click" make suggestions, opinions or complaints requests.

Key words

Quickly answer

The college network rational government platform has set up SMS verification functions. Usually, the parties can be contacted. Under normal circumstances, the category of consultation, opinions and suggestions uploads the response opinions within 5 working days, and the complaints and help categories will upload the response opinions within 10 working days; Internal response to inform the promotion situation, and continue to verify the disposal offline. In the case that cannot be connected, when making a positive reply, the contact information of the undertaking department is left to facilitate continuing to communicate in the later period. For example, Yiyi College received a message at 16:03 on April 28, 2022 at 16:03 to ask the student's message to upgrade the score and the corresponding admission list. The school quickly passed the audit within 5 minutes and verified the relevant issues in detail, and responded to the relevant issues the next morning to respond to the publicity time and channels of publicity, to the admission list involved. Explain it carefully.

Key words

Propaganda

In accordance with the principle of "who is handled, who is public, who is reviewed, and who is responsible", colleges and universities will consider whether to achieve publicity and answers, response concern, and combined with the wishes of the message, and make a public reply on the platform that appropriately opens on the platform. Teachers and students can learn from the needs of target institutions, the field of comments, specific matters, etc., to find out inquiries to understand the early response situation. As of now, there are more than 1,300 public responses, including the most disclosure problems in the fields of epidemic prevention and control, logistics services, education and teaching, and examination enrollment. For example, on April 22, students consulted Sichuan University's epidemic prevention and control "unblocking". Sichuan University responded publicly within 2 hours: "According to the requirements of the epidemic prevention and control, our school students can pass the campus access control face recognition system and intelligent verification system The code system verifies the identity, check the health code, the itinerary, and the entry and exit school gate after testing "not only answers the doubts of netizens, but also clarifies the false rumors of" sealed school ". Another example is the Sichuan South Children's Teachers College. On March 29, 2022, it received a message about the "dormitory indoor affairs" and proposed that "it is already a college student, why do the school still check the interior affairs of the bed." After receiving the message, the school responded quickly, reviewed within 20 minutes, and responded to the message as soon as possible. The reason is that the reason, the affection, and the patience to explain to the students in detail to explain to the hygiene and tidy of the bedroom of college students. It is the responsibility and obligation of students, which is conducive to cultivating students' labor spirit and establishing a correct outlook on labor.

Key words

Collect and judge

The college network rational platform has the characteristics of directly coming to the school. It can not only respond to the demands, but also allow colleges and universities to master various emergency demands at the first time, and play the role of "collecting people's conditions" to prevent and resolve hidden risks. In the message, there are motivation, incitement, harmful content that claims to be self -injury and self -harm, gathers trouble, endangers the lives and property safety of others, and the same matters reflected by multiple people in the short term. Organize the study and formulation of resolving, stable control, and restoration schemes. For example, in the early stage of the epidemic affected some of the provincial universities planned to shorten the "May Day" holiday time, they received a message from many students in the short term. Related schools would immediately study and judge the local epidemic prevention and control department. Preparation procedures have corrected the plan to shorten the holiday time, and obtained the support and "likes" of most students. Such a easy -to -use platform

Come forward to the friends, right?

Sichuan university network rational government platform

厅 Source of this article: Education Department

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