Dalian men spent more than 200,000 to buy mahogany furniture. I did not expect to have two problems ...

"The mahogany furniture that spent more than 200,000 yuan, one after another, scratched the guest's hands." Mr. Yao spent more than 500,000 yuan to buy two sets of mahogany furniture under the introduction of a mahogany furniture store in our city. One of the furniture chairs after the goods broke three times. Mr. Yao believes that there is a problem with the quality of the furniture, and the furniture does not have a qualified certificate, so he asked for a return and exchange, but was rejected. The reporter interviewed the matter.

More than 200,000 furniture bought is broken at home

At the end of February this year, Mr. Yao was going to buy two sets of mahogany furniture, so he contacted the ancient Wenxuan mahogany furniture store (hereinafter referred to as Gu Wenxuan), which had cooperated before, and then the person in charge of Gu Wenxuan brought Mr. Yao to Fujian manufacturers to choose Furniture, Mr. Yao finally purchased a set of sofas and a set of tea tables in two manufacturers.

"The sofa is 280,000 yuan, the tea table is 230,000 yuan, and there is a service fee of 20,000 yuan." Mr. Yao said that on March 1 this year, he paid a total of 530,000 yuan to Gu Wenxuan. Gu Wenxuan promised to deliver the goods Go home and provide after -sales service.

On April 16, the mahogany furniture ordered by Mr. Yao arrived, of which the tea table was equipped with 7 chairs. What Mr. Yao did not expect was that the tea table had not been damaged for a few days, and a chair was damaged. "On April 19, the top of the handrail of a chair fell down." Mr. Yao immediately contacted Gu Wenxuan, and the next day Gu Wenxuan arranged for the master to come over for repair.

▲ The top of the armrest falls off

▲ The entire armrest drop

The chair will scratch people with two consecutive problems

"The place to fall off is sticky, and the maintenance master also sticks to glue." Mr. Yao said that to prevent him from falling off again, the maintenance master even nailed a nail at the falling place. "Normal mahogany furniture is a tenon -and -mortise structure. How can there be nails, even nails should be used, but the maintenance master actually uses an iron nail."

▲ The armrests all fall off

Later, Mr. Yao found the person in charge of Gu Wenxuan. "Gu Wenxuan expressed unawareness, and also said that he brought a wooden nail to the maintenance master.

Just a few days after the first chair was damaged, and two more chairs were damaged one after another. "One of the chairs was also fell off the handrail. As a result, the guest's hand was cut and a lot of blood. The arm of the hand armrest fell down, I looked at it, the connection of the handrail was taken off, and the support pillar was broken. "

▲ The support column is broken

Request for return is rejected

After spending hundreds of thousands of redwood furniture, it took a few days, and it took two consecutive damage. Mr. Yao believed that there was a problem with quality, so he found Gu Wenxuan's person in charge and asked to return the goods, but was rejected. "The other party only agreed to repair it. Agree to retreat. "

"I consulted the experts in mahogany furniture. The other party said that this situation should be a lighter structure, so a break from the connection part." Mr. Yao said that he was worried that there were hidden dangers of other chairs. The tea table has caused more than 200,000 furniture to furnish.

Mr. Yao complained to the market supervision department, and the market supervision department intervened in mediation, but the two parties failed to reach an agreement.

Furniture has no product qualification certificate

Lawyer Wang Jinhai of Beijing Yingke (Dalian) Law Firm stated that according to the relevant terms of the "Standards for Sales and after -Sales Service Management" issued by the Ministry of Commerce, mahogany products in the sales should be equipped with product quality assurance documents and after -sales service guarantee documents Essence Commodity quality assurance documents include product manuals, qualification certificates and product grade certificates.

Article 27 of the "Product Quality Law" stipulates that the logo on the product or its packaging must be true and meets the following requirements: (1) the product quality inspection certificate; (2) Minghe factories; (3) According to the characteristics and requirements of the product, if the name and content of the product specifications, grades, and the main component contained in the product are required, it is marked with Chinese accordingly; Or provide consumers with relevant information in advance.

Mr. Yao said that when he bought this set of furniture at the time, the manufacturer did not provide product qualification certificates, so he asked the manufacturer to provide relevant certificates. "Gu Wenxuan said that the manufacturer had stopped operating, so it was impossible to provide a certificate. This is unreasonable. Because in accordance with regulations, furniture should be equipped with a certificate when selling furniture. Now the manufacturer cannot provide relevant certificates. Whether there is a problem with the quality of the product. "

On the morning of July 13, the reporter went to Gu Wenxuan for an interview. For why there was no qualification certificate for the tea table purchased by Mr. Yao, the relevant person in charge refused to be interviewed.

Consumers are preparing to identify mahogany furniture

王金海律师表示，依照《消费者权益保护法》第二十四条规定，经营者提供的商品或者服务不符合质量要求的，消费者可以依照国家规定、当事人约定退货，或者要求经营者履行更换、 Repair and other obligations. If there is no state regulations and the parties agreed, consumers can return the goods within seven days from the date of receiving the product; if the conditions for the legal termination of the contract after seven days, the consumer can return the goods in time and not meet the legal termination of the contract, they may require the operator to perform the performance Obligations such as replacement and repair. In accordance with the provisions of the preceding paragraph, the operator shall bear the necessary costs such as transportation.

Lawyer Wang Jinhai said that consumers should buy mahogany furniture that believes unqualified quality and should be identified by relevant units in accordance with the law.If the relevant unit is identified as an unqualified commodity, consumers can request the operator to return, and the operator shall be responsible for the return.If it is identified, there is a cut -off -cutting behavior in mahogany furniture, and the operator shall increase the loss of compensation in accordance with the requirements of the consumer, and increase the amount of compensation for three times the cost of buying goods or receiving services for consumers.In the next step, Mr. Yao is preparing to entrust an appraisal agency to identify the quality and materials of mahogany furniture, and will safeguard his rights and interests based on the identification results.

Peninsula Morning Post, 39 -degree Video Reporter Tong Liangwen/Picture

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