This power supply center develops differentiated services

The State Grid Wangqing County Power Supply Center embeds personalized services in the standardization process for different needs of electricity customers, and implements a marketing "differentiated" service model, so that power customers can truly feel more "convenient, fast, high -quality, and efficient" service experience.

Since November 21st, the center has comprehensively optimized and detailed various service measures, expanded new services, established and improved the right time for the people's legitimate demands, and combined with the actual work experience of the center to integrate the service content and projects, formulate the issuance of the issuance of issuance "Differential" service solution. In the plan, we can simulate a variety of scenarios for common customers' electrical demands, simulate a variety of scenarios, and explain in detail the circulation process, main liaison, and the time limit for the processing of each link for staff to learn from. The completion of each link and customer feedback were included in the performance assessment, and the staff were urged to complete high standards and high quality.

Through the implementation of "differentiated" services, it not only effectively improves the service difficulties caused by the aging population of Wangqing County, but also the industrial customers in the area also significantly reduced production costs due to the energy -saving and emission reduction power solution formulated by the commissioner of large customers.

The center always adheres to the development concept of "people -centered", adheres to the purpose of "people's electricity industry as the people", and continuously improves the ability of Wangqing County's economic and social development. In the next step, the center will implement refined management to further improve the quality of power supply services. With the needs of "assured, worry -free, and conscious" service concept, it will help customers need to comprehensively solve the problem of "service shortcomings". The power industry is bigger. (Sha Jian)

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