Online shopping mango deterioration consumers compensation

Recently, the Consumer Rights Protection Commission of Jiangshan City, Zhejiang Province, successfully mediate consumer disputes caused by online shopping mango. After mediation, merchants compensate consumers and send mango again.

On June 6, a consumer in Fangshan, Beijing, purchased a mango at a food business bank in Fangjia Village, Fangjia Village, Shangyu Town, Jiangshan City, with a total price of 85.9 yuan. Due to the epidemic cause and the cold chain transportation on the way, the merchant sent the goods until it was delivered until June 17, which caused the mango to rot and deteriorate. Consumers require merchants to refund their compensation, and merchants believe that it is possibility or logistics reasons, and the negotiations between the two parties fail to reach an agreement. Consumers complained to the Jiangshan Consumer Protection Commission.

After the staff of the Jiangshan City Consumer Protection Commission accepted the complaint, the two parties were convened to mediate. It is understood that the food company's failure to use fresh and refrigerated transportation is the main cause of mango degeneration, and the epidemic causes the longer the cause of the mango deterioration. After patient mediation, the merchant compensates the consumer 100 yuan at one time and resets the mango again.

The Jiangshan Consumer Protection Commission stated that Article 24 of the Consumer Rights Protection Law stipulates that "the goods or services provided by the operator do not meet the quality requirements, consumers may return the goods in accordance with national regulations, parties agreed, or request an operator The obligations such as replacement and repair ", in this dispute, the complaint merchant did not consider the epidemic problem and did not choose the correct transportation method, and should be responsible.

The Jiangshan Market Supervision Bureau and the Municipal Consumers' Consumers remind consumers to buy fresh food during the epidemic, which is easily affected by the epidemic, which leads to the extension of receiving the goods. If a transaction occurs, try to save the relevant bills as much as possible for subsequent maintenance. When merchants sell fresh food, especially during the epidemic period, the use of cold chain transportation should be used to prevent disputes caused by the deterioration of goods.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Shi Benyun

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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