Vipshop releases the ESG report: actively devoted to the "double carbon" strategy to achieve a better future

Vipshop releases ESG report- "2021 Vipshop Environment, Social and Governance Report", from the aspects of energy saving carbon reduction, responsibility management, customer service, sustainable supply chain, employee development, public welfare undertakings, etc. Vipshop's practice and performance in the areas of responsibility in the environment, society, and corporate governance. Vipshop said that it will actively participate in the national "double carbon" strategy, promote the company's sustainable development, and achieve a better future.

Adhering to the concept of sustainable development, we are committed to reducing the full -value chain environmental footprint

Focusing on the national strategic goals of carbon peaks and carbon neutralization in 2060 before 2030, in 2021, Vipshop establishes a leadership group for energy conservation and carbon reduction to build a top -down operating mechanism by establishing a sound environmental management system. Ensure the effective implementation of energy -saving and carbon reduction work.

Vipshop will use greenhouse gas accounting work, identify and emission sources and key areas, and take targeted measures to reduce carbon emissions. At the level of enterprise operation, Vipshop focuses on creating workplace for environmental friendship, implementing refined energy management, strengthening the recycling and utilization of scrap materials, and reducing greenhouse gas emissions.

Adhering to the concept of sustainable development, Vipshop will build a supply chain based on green to enhance the sustainability of the supply chain. In order to improve the efficiency of energy use and accelerate renewable energy applications, Vipshop will set up a centralized supply of cold heating systems in the national logistics park, build photovoltaic power stations, and build a reduction, green, and recurring packaging system. In 2021, Vipshop's photovoltaic power generation was 59,939 MWh, reducing the use of 1,920 tons of original paper, reducing 237 tons of plastic materials, saving 640,000 cardboard boxes, and recyclable plastic packaging accounted for 100%.

In addition, Vipshop also gives full play to its advantages in the fields of big data resources, platform support systems, logistics and storage and other fields to help brand partners and suppliers improve operating efficiency, reduce energy consumption, promote energy conservation and carbon reduction business and full value chain Integration development.

Strengthen brand sale positioning, and continue to provide users with high -quality goods and excellent services

In 2021, Vipshop focuses on the positioning and value of as a leading brand discount retailers, firmly implementing a good product strategy, continuously deepening brand cooperation, broadening the scope of product, improving the service system, and continuously providing users with high -quality goods and excellence. The service responds to the user's high -quality life with actual actions.

In terms of product quality management, Vipshop will release genuine guarantee measures such as "genuine ten -heavy guarantee", "nine regulations of quality control", and overseas commodity traceability system. Evaluation System. The product quality controls the quality of the product through brand cooperation, brand selection and review, etc., and conducts quality control and verification of the product through internal quality sampling inspection, on -site inspection, and inspection.

High -efficiency and high -quality logistics services are important factor to improve the online shopping experience of users. Vipshop will adhere to the self -built logistics storage center. It has established seven major storage operation centers and five major sea Amoy bonded warehouses in South China, North China, Southwest, Central China, East China, Northeast and Northwest China. Improve picking and outlet efficiency. At the same time, Vipshop establishes a strategic cooperation relationship with SF to ensure users' high -quality service experience.

Vipshop always adheres to customer first and continuously improves the customer service system. For example, joining hands with SF to carry out on -site return and exchange services, users can realize the replacement of goods without leaving home. Users' demands and suggestions, the proportion of customer problems within 24 hours reaches more than 97%.

Improve the social responsibility management structure and internal control system, and create an equal, diverse and inclusive workplace environment

In order to ensure the effective development of social responsibility work, in 2021, Vipshop establishes a three -level social responsibility management structure consisting of ESG working group, liaison, and executors. By decomposing social responsibility management tasks, the management responsibilities at all levels are implemented. Vipshop will attach importance to the expectations and demands of stakeholders, use it as an important part of the practice of corporate social responsibility management, and integrate into the company's daily operations.

At the corporate governance level, Vipshop will build a comprehensive internal control system with risk management, deep integration with business, and clear organizational responsibilities. In 2021, Vipshop established the compliance committee, the chairman of the group served as the chairman of the committee, at the same time established the first -level departmental compliance department, and established the company's "compliance day" on January 14 each year. In 2021, all employees of Vipshop completed compliance training on anti -corruption.

Good data governance is the key to the long -term innovation of enterprises. Vipshop focuses on establishing a comprehensive data security strategy, improving the data security management system, carrying out personal information full life cycle protection, data security protection, compliance collection and other work, as well as supervision and management of data partners, from personnel, processes and technology Wait for comprehensive enhancement of corporate data governance capabilities.

Vipshop will strive to provide equal opportunities for all employees, create a positive and inclusive workplace environment, and build a comprehensive employee training system to continuously stimulate the potential of employees and strive to achieve the mutual benefit of the company and employees. In 2021, Vipshop's investment in employee training increased by 68.57%year -on -year, with a total training period of more than 130,000 hours.

Leve up billions of members to participate in the public welfare cause and bring more positive energy to society

Vipshop has been deeply cultivated in the fields of women's empowerment, rural rejuvenation, anti -epidemic relief, promoting community integration, volunteer warmth services, etc., and created a series of flagship public welfare projects such as love mothers, only love public welfare programs, and Ai Ai Fang. As of the end of 2021, the cumulative funds invested by Vipshop for public welfare have exceeded 346 million yuan. Among them, Wei Ai Mom Public Welfare Project provides services in the fields of psychological counseling, legal aid, mutual assistance groups, and growth courses. Many designers have created more than 200 fashion cross -border products for 30 non -heritage processes such as wax dyeing and seedling embroidery, driving nearly 5,000 handicrafts to achieve income increase; Vipshop also joined hands with multiple professional public welfare organizations to carry out diversification Rural youth education public welfare project.

Vipshop can promote the construction of a public welfare platform by leverage the construction of hundreds of millions of members, bringing more positive energy to society. In 2021, the Weimin Public Welfare Program has been launched with more than 30 high -quality public welfare projects that cover more than 30 women's assistance, rural revitalization, youth empowerment, and special group assistance. 15.6 billion love; Vipshop has established a comprehensive volunteer management system, and 2021 Vipshop employee volunteer service is about 11,000 hours.

In 2021, the haze brought by the new crown epidemic did not completely dissipate, and the heavy rain and floods attacked many places across the country, which caused a serious impact on the lives of the people. Vipshop will continue to pay attention to the epidemic and disaster situations in various places, give full play to the advantages of e -commerce material scheduling and warehousing and logistics, and provide material and capital support for Henan, Shanxi, Guangzhou and other places, with a total amount of 43.44 million yuan.

Vipshop always uses the mission of "inheriting quality life and improving the happiness experience", and is committed to creating and realizing the value of the stakeholders such as employees, users, brand partners and suppliers. In the future, Vipshop will continue to improve the level of ESG management, actively fulfill social responsibility, protect the interests of relevant parties, and continue to move towards the goal of sustainable development.

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