Large -scale internet disconnection angered Canadians, and even the "911" emergency phone call was unable to dial!

[Global Times special reporter in Canada Tao Short House] On the 8th of this month, the large -scale internet disconnection incident in Canada caused social panic and confusion. However, the Fang Rogers Communication Company involved did not apologize until the incident, which caused widespread criticism in public opinion in the country. On the 12th, the matter was on the 12th of the Canadian media headlines and website homepages.

The National Sexual Internet Incident In the near future, Canada Telecom Rogers said it began to restore service map sources Visual China

According to the Canadian Broadcasting Corporation (CBC) reported on the 12th, due to the problems of Rogers service, the Canadian network interrupted, millions of people were affected, banks, public transportation, and government networks were forced to suspend. Non -cash payment is difficult to operate, and even the "911" emergency calls have been unable to dial. On the 8th, a large number of Canadian people squeezed into a small number of cafes and libraries that can still access the Internet, or hovering outside the hotel to capture signals. Although Rogers President and CEO (CEO) Stiffi claimed that night, "almost 100%restored the service that had been interrupted" and "less than 1%of users were still intermittently affected", many units and individual users said There are still many services in the "abnormal" state until the 11th.

Rogers is one of the largest communications companies in Canada, and it was the only GSM mobile phone service provider in Canada. Rogers is also responsible for protecting Canadian electronic remittances, government institutions and many key systems that need network services. The company's annual report shows that in 2021, Rogers had nearly 11.3 million mobile phone users and over 2.6 million Internet users, while the country's population was only over 35 million.

The CBC said that the Canadian people were panicked, and rumors such as "large -scale hackers" spread. Rogers did not issue a statement until the evening of the 9th saying that "the reason for the interruption was caused by the failure of the network system that occurred after the update", but no more details were disclosed. Cyber ​​security analyst Kotak believes that the accident began in the early morning and was in the system update period of the industry's frequent selection. It was Rogers's improper operation that caused disasters. Moreover, Rogers is not the first to trigger a similar accident.

The late "apology" plus the frequent accident made Canada feel dissatisfied with Rogers. Legal expert Pavlovic said that Rogers's customer service contract is tedious and smooth, and in fact, most of the compensation liability that should be assumed. According to the first quarter of 2022, the average affected user can only receive $ 3.82 (about 20 yuan).

Not only that, the incident set off the anger of Canadian people's monopoly communication industry in Rogers. According to reports, the company has repeatedly "bullying the market" with a monopoly position, which is particularly prominent in the field of mobile phone services. At the time of the internet disconnection accident, the company was intending to acquire the fourth largest mobile phone service provider in Canada for $ 26 billion. Once successful, Rogers has even more monopoly positions in the industry. On the 11th, the Canadian Ministry of Innovation and Science and Economic Development interviewed the CEO of telecommunications companies, asking the latter to formulate a plan to improve the service level.

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