Those files that are suddenly "locked" pushed WPS to the edge of users' trust collapse

Although after the incident broke out, the WPS processed and issued a statement in a timely manner, "The affected users are only a few." Some people in the security field believe that the "WPS is facing a crisis of trust from users", the official product discussed, and the official product official. It is necessary to further explain the cause of the event to avoid misleading on the side of the user.

Author: Qian Yujuan

Figure: Oriental IC

Guide

One || On the afternoon of June 25, through Word and Tencent documents, Mi Rabbit opened the local file of the novel, but the cloud file stored on the WPS was still unable to access it. Banned, sharing will not be supported for the time being. "

|| and Mi Rabbit's more than one million words of documents, after being reviewed for three days, "unlocked". It has different fate. Liu Hui started creation since June 3 this year. Wan Chain article was locked on July 1. At that time, the reason given by WPS was "the file may contain illegal content, and the visit has stopped."

Three || Now the WPS cloud "swallowing", and the rumors of "deleting local files" are still fermenting, which makes a renewal of WPS members to VIP users in 2030, "Mine Will the local information be suddenly deleted? "

"WPS is exposed to delete the user's local files" incident is still fermenting. Regarding the statement in the official statement of WPS, on the afternoon of July 12, "Mi Rabbit just wanted to make money" (later called "Mi Rabbit") said in an exclusive interview with the economic observation network reporter, "My documents are not illegal." She thinks WPS is officially shiring responsibility.

Mi Rabbit is a publishing writer who has settled in the online literature exchange interactive platform "Dragon's Sky" for nearly five years. On June 25 this year, she posted in the forum and told the "swallowing" of WPS. What she did not expect was that after two weeks later, the content of the Tucao would rush on Weibo.

"WPS will be exposed to delete the user's local files." For this hot search entry, the official Weibo of WPS said on the afternoon of July 11 that the incident was passed on. Online document links are suspected of violating the rules. We ban others from accessing the link according to law. "

In response to the entry entry of hot search, Mi Rabbit also responded on July 12, "the marketing number was broken and righteous." She said that she had never expressed that local documents were deleted, "just can't open it."

Millions of long texts are "locked"

"Previously, it was a romance work, and now I mainly write the male frequency urban brain novels." Mi Rabbit told reporters about the whole thing. At noon on June 25, she tried to open the document in WPS, a one created by her own creation, and one created by her own creation. More than 300,000 words of novels, "can't be opened", Mi Rabbit said, "I need to upload content to the Internet update, very anxious."

Mi Rabbit found that the local documents and cloud files of this novel could not be opened through WPS. In order to solve the problem, she also went to the writer's QQ group to reflect the problem and ask for help.

"As a writer, most of the writing software is written. In order to prevent loss, the files will be copied to several office software." Although this habit, Mi Rabbit is most commonly used WPS. She has become a paid member for this. Because there are too many words in the novel file, "I have been lazy, and the backup of other software is incomplete." Mi Rabbit said.

On the afternoon of June 25, through Word and Tencent documents, Mi Rabbit opened the local file of the novel, but the cloud files stored on the WPS were still unable to access it. She sent a screenshot at the time. Don't support sharing for the time being. "

When Mi Rabbit reflected the above situation to the artificial customer service of the WPS Tmall flagship store, the other party suggested that she go to the WeChat public account of "WPS Customer Service" to feedback, and this channel responded to 6 pm on the day.

"You have to send me a document, otherwise I can't verify your actual information on your document." In the official consultation reply of WPS, Mi Rabbit shared the document to the WPS official. On the third day, June 28th, June 28th, June 28th, June 28th, June 28th, June 28 On the day, the above files in the WPS cloud showed that it was unlocked.

"Normal review." Mi Rabbit told reporters that WPS customer service replied that there was no problem with the file, which was a platform robot error detection. She also sent the above response to the "difficult friends" who had the same encounter.

Also on the "Dragon Sky" Forum, a user named "Tochigi" said, "In February this year, it was locked by WPS." At that time, she used WPS mobile phone Android clients and PC clients to create A romance article, "never shared", but when the file was opened through the PC on February 9, it was prompted "illegal content" and was locked. Although the household helped to install the MS Office in Tochigi, it later opened the file, "it is not the latest content (local storage content version, which is far less than the new version stored in the cloud in real time)."

What are the standards of illegal regulations

In Guangzhou, Liu Hui (pseudonym), who is engaged in real estate investment expansion, also likes to create everyday. After seeing MiTu's exposure by the WPS "swallowing", he knew that his original file was locked in the WPS cloud and was not alone.

With Michael's more than one million words of documents, after being reviewed for three days, "unlocked". It has different fate. Liu Hui started creation since June 3 this year. It was locked on July 1. At that time, the reason given by WPS was that "the file may include the content offending the content and it has stopped visiting." Until the afternoon of July 12, in an interview with the reporter from the Economic Observation Network, he used WPS to open that file "It can be downloaded locally or non -sharing/editing form, but in the clouds, it is still identified as a ban."

Liu Hui will open the entire process of the above document for a video recording. The reporter saw that after clicking the created article in WPS, the page will flash in one second, and then retreat to the blank page. After waiting for 25 seconds, after waiting, after waiting, after waiting for 25 seconds, it is waiting for 25 seconds. "The file may contain illegal content and has stopped sharing on the interface." As an old user in WPS, Liu Hui likes the "document cloud synchronization" function of this office software. In his opinion, forget to save when closing the document, and finish writing. When the computer suddenly got out of power, I wrote more than half of the files forgot to copy ... The above problems were solved because of the cloud synchronization function, which also made Liu Hui voluntarily become a VIP paid member of WPS.

After the file was locked, Liu Hui's biggest question was, "During the editing process, the manuscript that has not been published, why is WPS monitoring my manuscript in the cloud?" In his opinion, the office software of WPS is suspected of invading users to violate users. Privacy safety.

After the complaint, Mi Rabbit said that the machine review was wrong. Liu Hui understood the machine review of the management of the WPS platform and the content of information security, but he was curious. What is the standard for setting up the "prohibited"?

Liu Hui took his article to reporters, "My article is an article with positive and positive energy. There is no vilified sentence and word. Why do I determine that I am a 'illegal'?"

Due to the creation of a criminal investigation, "bloody things inside", Zhou Wei (a pseudonym) from Chongqing, a web creator from Chongqing, was "sealed in three days." However, except for sensitive words, she did not understand, "I have a cloud file, I haven't published it, why did you watch it?"

Unlike Zhou Wei who is completely away from the WPS, Mitu's VIP member "will only expire next year, they will not refund the fee". Although they are still using WPS, Mitu wants to clarify that "my documents can pass through the public platform can pass through the public platform. The review is not illegal documents such as Xiao Huangwen. After the WPS manual review, it was also unsealed to prove that the document was fine. "She hoped that the WPS explained why the document was violated in the statement.

Behind WPS business

Liu Hui found that now the lock -locked files are no longer displayed in the interface and the words "Jinshan Document" and "work together are efficient". However, reporters from Economic Observation Network log in to WPS that any Office documentation can be switched in Jinshan documentation and WPS Office client, and even set up or editing authority of different members can be set up.

Born in WPS in 1989. Since its development, it can realize office synergies such as cross -end, platform, and even cloud and localization. The most critical battle is that through mobile strategic transformation, it defeated Microsoft Office and won domestic office office. The first share of the software market. At the same time, at the level of personal C -end users, WPS also explored the membership payment model and embarked on the road to commercialization.

Data show that as of the first quarter of this year, WPS paid users reached 25.37 million. At the end of 2021, the number of monthly living equipment on WPS mobile side reached 321 million, and the number of monthly living equipment in PC reached 219 million. Obviously, the paid user base of this office software was not high. According to the consumption index of WPS paid users in the first quarter of this year, the reporter was 35.8 yuan/person, which intuitively reflected that the "money" of WPS was not optimistic.

Now the WPS cloud "swallowing", and the rumors of "deleting the user's local files" are still fermenting. Will it be deleted suddenly? "Hai Zhi, who has been deeply cultivated in the field of security for many years, feels that the above -mentioned concerns of users are" unnecessary ". At least from the current development of the incident, although WPS has accessed the access permissions and sharing restrictions on the cloud files of some users, Local files are not limited.

However, from the "Internet -free" view that the above VIP members have said, based on the observation and analysis of the entire mobile Internet industry, there are indeed some large manufacturers using a certain product to "stay in the back door" to voyerate some of the user terminal devices in the user terminal device. Privacy data information, but the WPS software of Jinshan Office this time, the problems involved exactly reflect its security and controllable user document data.

During the interview, Hai Zhi analyzed the office software including WPS, and a technical problem that exists in all products involving cloud synchronization functions: in order to quickly synchronize the user's local data to the cloud, "the product manager is designing the design (Products) At the beginning of it, it is very likely to read the local data of users in advance. "In this way, the platform of office software products has a great predictive prediction of some contents of users that will violate relevant national security laws and regulations, and then prohibit prohibiting from being prohibited. Users save or share content.

Not only WPS, Hai Zhi also takes the input method as an example. Once the user starts the functions such as cloud synchronization and cloud input, "Every time you enter a character or even punctuation, you will synchronize the cloud in real time, and the user's behavior is recorded in real time." He Tell reporters that in addition to responding to the user's need for the first time and providing related functional services, such products will also complete the information reading in the cloud. "(WPS) may set risk control and early warning measures from the entire product design or technical level." Hai Zhi does not deny that the current platforms have incorporated AI technology into services or even risk control. It is difficult to avoid the cause of the cause. Technical defects or flaws lead to "misjudgment" of AI judgment on content data.

Although after the incident broke out, the WPS processed and issued a statement in a timely manner, "The affected users are only a few." Product officials can further explain the cause of the incident and avoid misleading relevant information on the user side.

In this regard, the reporter of the Economic Observation Network also inquired with relevant persons inside WPS that no relevant response was obtained before the press press.

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