Privacy on the courier list

21st Century Economic Herald Profile Reporter Fei Xinyi Shanghai Report

It is difficult to know.

On a courier surface, it often contains important personal sensitive information such as the recipient's detailed address, personal name and telephone.

There have been media reports that the courier surface is sold on the Internet for batch sale on the Internet. In addition to a small amount of express information that is stolen, most of them may be used by scammers. It is not uncommon for personal information to be leaked and "precise" fraud suffering from property losses.

In order to protect privacy, as early as 2017, the courier privacy order has entered a public vision, and it has achieved encryption processing information such as the user's mobile phone number, name and address on the courier list.

However, a few years later, the courier package coverage with privacy orders does not rise and fall.

On June 23, the National Post Bureau, the Ministry of Public Security, and the National Network Information Office jointly held the major video promotion meeting of the special e -commerce platform enterprises involved in postal express personal information security governance. Single personal information hidden full coverage targets.

In early July, the 21st Century Economic Herald reporter randomly checked the express packaged packaging under the residents, including the brands such as extremely rabbits, Zhongtong, and Shentong. Unfortunately, no desensitization treatment was not yet seen.

Recently, some netizens talked on the social platform, "SF made the phone number fuzzy processing, hiding the middle of the middle. This courier poured me well and wrote me directly on the face list."

Yang Daqing, an expert in the logistics industry, said in an interview with the 21st Century Business Herald that the courier privacy -solid -on -side solid information privacy and security issues were tested to test the capabilities of digital express delivery companies in information security management and confidentiality services. Some express delivery involves personal privacy of consumers, and some involve business information or information security, but at present, the problem of personal information for express packages is still common.

What is difficult to advance?

Although the regulatory side has repeatedly emphasized that the express delivery industry needs to attach importance to consumers' personal information security governance, at this stage, the courier privacy order is fully rolled out.

On a courier surface, compared to address information, the sensitivity of the mobile phone number is higher. Therefore, the desensitization processing of sensitive information is the top priority.

"Technically, some fields of hidden mobile phone numbers are not a problem." A senior practitioner who did not want to be named to be named said to the 21st Century Business Herald reporter.

A few years ago, the mature technology, in the large -scale promotion, why is it difficult?

In Yang Daqing's view, there are three major reasons for the large -scale implementation of courier privacy orders. One is that there are not enough express delivery market market. At present, there are 9 large -scale express delivery companies in the local area. The loosening management of franchise courier also makes the implementation difficulty; the second is that the express demand channels are scattered. In addition to traditional e -commerce such as Ali and JD, social e -commerce, live e -commerce and other decentralized demand channels have risen in recent years. Third, the information security supervision of express information for a long time is relatively loose, and the cost of illegal or even violations of enterprises and individuals is not high, and the pressure of supervision of privacy orders is lacking.

The above -mentioned senior practitioners who did not want to be named explained to reporters another difficult obstacle to advance. "The fundamental reason is not in the express channel, but the e -commerce channel."

It further explained that "because the single printing and user data of e -commerce are controlled by upstream e -commerce rather than express companies." More importantly, the proportion of e -commerce in express delivery services is large.

The 21st Century Business Herald reporters learned that the processing method of the mobile phone number on the noodle list between the courier company and the e -commerce is mainly divided into two categories. One is the virtual number represented by Taobao and Pinduoduo. The use of the desensitization number (that is, the star number is replaced with some fields of a string of mobile phone numbers).

The main contradiction of implementing difficulties is whether the e -commerce platform is willing to transfer part of the data held to share with the courier company.

Desertensing numbers are a way to meet consumer personal information hidden needs and end -end delivery efficiency. The reason why individual e -commerce favors the virtual number is to control information channels.

Industry insiders told reporters that the past situation was that if businesses on Taobao want to enable a privacy order, they need to pay subscriptions from the platform. At the same time, the courier company wants to pay for consumers through privacy, and also needs to pay for the real mobile phone number.

The virtual number can only support telephones and does not support text messages, which will affect the end delivery.

However, recently, many courier companies have reached a consensus on providing privacy services and took a key step.

At the end of June, Zhongtong Express further promoted the coverage of privacy -oriented orders, providing a full quantity of privacy -oriented services for consumers using Douyin Electronic Noodles. According to the data, in December 2021, Zhongtong Express officially provided a free privacy service for customers to order all its own channels.

Almost at the same time, Yuantong also announced that it has basically achieved the full coverage of the expressive orders of the express delivery of the entire network except e -commerce platforms at the end of June. It is reported that this year, Yuantong Express has become a pilot promotion and application pilot of the Courier Privacy of the State Post Office.

Yang Daqing pointed out that in terms of implementation methods, if the courier company promotes the full link of the express delivery chain, it can be realized. Enterprises such as Yuantong also implement the different steps of the service platform and are worthy of reference. Is the value -added service or fulfilling obligations?

Since 2017, the express delivery industry has launched a "privacy order" service collectively to protect the personal information of users. Such as SF's "Face List", JD.com's "Smile Noodle List", and Yuantong's "Invisible Face List", Cainiao Network also combined with major express companies such as EMS, Bai Shi Express, Zhongtong, Shentong "".

Privacy order is also an important means to balance the contradiction between the real name of the express delivery and personal privacy protection. However, in terms of execution, different brands are different. Some express companies have listed privacy as value -added services, while others are listed as options.

The reporter tried to use the SF applet to place an order. The user interface provided the option for the "information encryption" service. After checking, the recipient's name, telephone and address information on the electronic face order would be hidden.

At the moment, the courier company is also trying to promote the transition from "optional" to "compulsory options".

For example, Zhongtong Express will hide the recipient and sender phone number by default through the sub -program, mobile phone side, and official website.

In fact, as the regulatory side is strengthened, the requirements for user information security governance are gradually strict.

The "Interim Regulations on Express Express" implemented from May 1, 2018 stipulates that enterprises operating express delivery business should establish express delivery forms and electronic data management systems, properly keep electronic data such as user information, regularly destroy express delivery orders, and take effective technical means to ensure users. information security.

In April of this year, the State Post Office, the Ministry of Public Security, and the National Internet Information Office jointly deployed to carry out a half -year -old personal information security governance action in the postal express delivery field.

On June 23, the three departments jointly held a special video promotion meeting for the special action security governance of postal express delivery of major e -commerce platforms. The meeting emphasized that the source of information security should be strengthened. Promoting personal information such as privacy orders and virtual numbers to identify technology, and block the possibility of criminal crimes from the source of information. Through institutional constraints to eliminate information security, the "vacuum zone" is resolved from the source.

Ma Chen, manager of the Ministry of Courier Information Security, pointed out in an interview with the 21st Century Business Herald that express delivery companies are cautious in storage and reasonable use of user information. Zhongtong has established courier transportation forms and electronic data management systems in the security security security of users, strictly keeps electronic data such as user information, and regularly destroys courier transportation.

Ma Chen introduced that internal personnel will require face recognition certification when using terminal query data, and the system sets the upper limit of query query. In addition, every click and query will go through the risk control system. If there are abnormal operations such as login in different places, the risk control system will be identified and intercepted in time.

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