The year of work style 丨 work continuously, the service has temperature!The Changping District Medical Insurance Bureau took multiple measures and raised the medical insurance service "Lianxin Bridge"

Online service light burden, high efficiency of offline services, and consulting business are uninterrupted ... Recently, the reporter learned from the Changping District Medical Insurance Bureau that during the epidemic, the Changping District Medical Insurance Bureau was doing a good job of preventing and controlling the epidemic prevention and control around the theme activities of the "year of work style". At the same time as work, through vigorously implementing "no meeting" services, the forward movement of the acceptance port, providing "No. 1 consultation" telephone service, etc., to reduce the gathering of personnel, facilitate the mass of the masses, improve service efficiency, and achieve continuous medical insurance window business services. The method is changeable, actively create intimate medical insurance services, and set up the "Lianxin Bridge" with the masses.

"Don't Meet" service

Let the special disease in the different place not worry about the special disease

Mr. He and his lover are both insured in our district, but they have been in trouble for a long time during the epidemic. It turned out that Mr. He's lover had been conducting special diseases at the Airport Hospital of Tianjin Cancer Hospital for a long time. Due to the needs of the disease, he needed to be transferred to Tianjin Medical University Cancer Hospital to continue treatment. Mr. He did not know the procedures clearly. He helplessly opened the consultation telephone number of Changping District Medical Insurance Center, and the staff answered in detail.

In addition, during the epidemic period, in order to allow the insured to run less, the staff took the initiative to add Mr. He's WeChat. After he got the diagnostic certificate and the application form of special disease records, the staff first reviewed the preliminary review of the materials through WeChat. Compliance, then guide Mr. He for mailing. In the end, Mr. He's "zero road" all set up a special disease record hospital change at one time. "It's really grateful. The staff guided us patiently and helped us 'online' to handle the business, eliminating the time of running, and helping us to answer the medical expenses of special diseases in different places. The medical policy really helped us. "Mr. He said gratefully.

Including the guidance, Mr. He's remote handling. During the epidemic period, the District Medical Insurance Bureau vigorously promoted the "no meeting" service. Through various methods such as online, mailing, and appointment, it provided uninterrupted insured units and designated medical institutions for various medical institutions. "Online" medical insurance services. At the same time, measures such as telephone guidance and shortening the review time limit to achieve online declaration and remote processing of maternity allowances. The review time is shortened from the original 7-10 days to 2 days. The application for maternity allowances is 968, of which 383 are online declarations, the online declaration rate reaches 39.57%, and the online declaration rate rose 59.62%year -on -year.

Access port movement forward

Offline medical insurance services are high -quality and efficient

The Changping District Medical Insurance Bureau set up a comprehensive business acceptance group to integrate all foreign businesses, establish a comprehensive service window, realize the "one window" to form a service model of comprehensive acceptance of front desk and background classification review. At the same time, the business port is moved forward, set up the business hall consulting guide, "do not do things" reflects the window, arrange business backbones to handle business efficiently, reduce the traffic of the hall, wait time, prevent personnel dense, and reduce cross -risk.

A few days ago, the two elderly people could not enter the public service hall because there was no nucleic acid negative proof. The staff took the initiative to take the initiative to "send out" the policy. Through understanding, the two elderly grandfather were in their 90s and grandma in their 80s. They were hospitalized some time ago. According to others, they can be reimbursed in the second time, so they come to consult. "Both of them support the construction of retired returns to Beijing. The cost of medical care can be reimbursed in the secondary time." The staff of the Changping District Medical Insurance Bureau answered the policy, and then after the system inquiry and found that the elderly's participation and reimbursement place were all It belongs to Xuanwu District and needs to go to Xuanwu District to go through the relevant procedures.

The staff learned that the old man's account may have just moved to Changping District, so he told the elderly that he could transfer the reimbursement relationship to Changping District, and then handled the second reimbursement to successfully answer the elderly's questions. "The epidemic prevention and control requires rigidity, but we will also provide the" flexible "service to the insured according to the actual situation. For those who do not have smart phones and cannot provide nucleic acid negative proof, we also strive to change the work method and send policies and services to send policies and services To their hearts. "According to the relevant person in charge of the Changping District Medical Insurance Bureau, from May to June, the Changping District Medical Insurance Bureau completed a total of 3473 business acceptance, depending on the annual identification, and afterwards medical assistance.

"No. 1 Consultation" service

Multi -channel publicity medical insurance policy

The Changping District Medical Insurance Bureau also vigorously promoted the "No. 1 Consultation" telephone service. The working hours were answered with the insured's customer service to the insured. The intelligent voice services were set up for non -working hours. Answer and realize business consultation for 24 hours. Since the "No. 1 Consultation" launched in May this year, as of the end of June, a total of 5071 calls were answered.

"We also rely on various methods such as the" Changping Medical Insurance 'WeChat public account and online policy training to carry out medical insurance policies to publicize multi -channel medical insurance policy. Propaganda columns are pushed regularly every week to increase medical insurance policies. "The relevant person in charge of the Changping District Medical Insurance Bureau said that" Pingping said medical insurance "has been launched for 11 issues, which has been widely praised by the masses.

"We also carry out the pioneers of the business party members, business pacesetters, and service demonstration post activities, set up selection standards, and guide party members and cadres to strive for political reliability, business accomplishments, morals can convince the crowd, and play a role in critical effects.He is diligent in the medical insurance team that is hard work, is good at management, and is willing to dedicate ", improves the efficiency and service level of handling, spreads the sound of medical care, and continues to promote the high -quality development of the medical security industry in Changping District.Hold.Photo/Wang Xingyue

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