suddenly!Well -known platforms were exposed to suspend classes and arrears, and the refund was unaware

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Source: Xiaoxiang Morning News, Southern Metropolis Daily

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Recently, the well -known online musical instrument sparring platform "VIP sparring" was suspended and arrears. Parents who purchased the course reflected that they could not get the class and asked for the return time fee but never answered. As of press time, the "VIP sparring" Fang has not yet responded. In addition, the reporter also noticed that highly suspected forgery of "refund notice" on the Internet. After entering the group, he even required to withdraw from school in the form of "recharge and return", which needs to be highly vigilant.

"VIP sparring" was exposed to suspended tuition fees to be refunded

Public information shows that the "VIP sparring" APP belongs to Shanghai Miake Information Technology Co., Ltd. The APP focuses on the "real one -to -one online musical instrument sparring" mode, focusing on solving the problem of piano training in children 5 to 16, and providing sparring services for 32 kinds of instruments such as piano and violin. After paying the tuition fee on the platform, you can ask the teacher to give a sparring lecture. This online teaching method is very popular with some parents.

However, from mid -June this year, some parents found that they could not get a class on the platform. "I just didn't have any time to pay the tuition fee on VIP training. Now I ca n’t get the phone. I still have 99 lessons. I have applied countless times and no one answered." On June 27, a netizen was "VIP sparring" on "VIP sparring". Post it for posts and seek other parents who purchase courses to complain to refund the fee together.

Screenshot of the official website of "VIP Traffic".

The reporter also found on a network complaint platform that there are thousands of complaints about "VIP sparring", and most of the complaints are concentrated in June this year. Some parents complained that when paying more than 10,000 yuan to buy a class, they are now unable to contact the teacher, and no one answers the customer service phone.

The reporter's rough statistics found that parents reported that the amount of lessons that could not be refunded, less than thousands of yuan, and more than 20,000 yuan. In addition, the teacher complained that he was arrears by the platform and could not attend classes.

At present, the "VIP sparring" APP can still log in, but it is no longer possible. There is no announcement on the platform's official website, and the content of the "latest consultation" column stays in January 2022. On the afternoon of July 5th, the reporter tried to contact the "VIP sparring" app through official telephone, official customer service and other parties, and failed to get in touch.

There is a suspected forgery of "refund notification".

The reporter found that some criminals have stared at parents who are eager to refund. After the platform's suspension of classes arrears, the platforms such as Weibo and Tieba suddenly emerged with a large number of "refund notifications" issued by personal accounts, saying that "VIP sparring" had launched a refund work with the assistance of third parties, and invited parents of refunds to enter to enter into it. Specify the registration information of the website or QQ group to complete the refund.

A "refund notice" that claims to be a units on Weibo shows that "VIP sparring" has established a special clearance group to refund the fee for some students and parents, and leave a QQ group number. However, if you read carefully, you can find that the notification text is rough, mixed with a large number of language diseases, and is far from the formal document notification. The reporter failed to check the formal document online.

Another "Refund Notice" is a "refund notice". Shanghai Mikke Information Technology Co., Ltd., which belongs to the "VIP sparring", is notified that the content of the notification requires the refund parents to join the designated QQ group and website, but the same language is full of illness.

According to the information reserved by two notices, the reporter added two "refund QQ groups" to propose a refund request to customer service as a parent. The refund customer service requires reporters to download an unknown software, claiming that the tuition fee will be refunded in the form of "recharge". The more charging, the more tuition fees returned.

What is the prospect of "one -on -one real -life sparring" in online music education?

In recent years, online music education institutions have suspended classes and thunderous situations have occurred repeatedly. In November 2020, the real person's one -on -one online instrument sparring app "Grapefruit Piano Piano" issued an announcement, saying that the company launched bankruptcy liquidation due to poor management; in September 2021, the "fast sparring" platform stopped its real one -to -one instrument sparring business. In November of the same year, it was announced to apply for bankruptcy liquidation; on June 13, 2022, Li Aifa, the founder and CEO of Xiaoyin Coffee, said that the company had encountered difficulties and actively financing for help.

It is worth noting that in April this year, Xiaoyin Coffee announced the wholly -owned acquisition of VIP sparring and became its wholly shareholder. At that time, Xiaoyin coffee said that the goal was to become a global music art group with revenue of 10 billion yuan and a market value of 100 billion within 5 years. However, in just two months, the news of Xiaoyin coffee and VIP came out with news.

It is not difficult to find that "one -on -one real -life sparring" is the core selling point of the above online music education institutions. However, from the perspective of the industry, the difficulty of high operating costs and scale is the biggest problem facing real -life sparring. In the previous media reports, the relevant person in charge of VIP sparring stated that "the current number of music teachers is difficult to match the huge group of music trainees", and Lu Wenyong, the CEO of Kuaishou, also admits: "Online sparring requires a lot of technical development and manpower layout. This part may consume tens of millions every year. "

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