Reverse demands, contact the water industry service smoothly, open public opinion

Pomegranate/Xinjiang Daily (Reporter Ye Xiaomin reported) Netizens reported that the water supply pipeline running water, and the staff of the water industry department received a complaint and rushed to the scene to repair the scene as soon as possible; netizens left a message to reflect the unstable water pressure in the residential area, intermittent water stop, work The reason for the personnel to check, explain, regulate the pressure on the spot, and clear the public opinion ... Look at the message "Pomegranate Cloud 12345" message board netizen comments. There are many messages that labeled "acceptance" and "recovery".

For more than two months, many residents have reflected the needs of the wading needs to the message board, and one by one has become the "order" of the water industry to serve the "order", "picking up", "cooking" and "serving" More targeted.

In May of this year, Urumqi continued to come earlier compared with previous years. Due to the unreasonable pipeline design and the high terrain of the terrain of some areas, the front -end residents of the water supply pipeline were used to exhaust water and the water supply residents without water without water due to the high pipeline design and high terrain. The situation.

On May 20th, residents used the water from the water well in Dagaozan Village, Midong District, Midong District, Urumqi. Pomegranate cloud/Xinjiang Daily reporter Ye Xiaomin by Ye Xiaomin

After the residents reflected the incident through the message board of "Pomegranate Cloud 12345", while the reporter rushed to the scene to interview and report, they actively link with the water industry department. The heads of Urumqi Water Industry Group Co., Ltd. and the relevant units of Midong District rushed to the scene to investigate, finding the cause, planning, and measurement. Two days later, the tight water supply in the area was relieved. In order to fundamentally solve the problem of water supply in the area, the local government departments include the transformation and maintenance of various pipelines and maintenance of the iron factory ditch into the work plan, and strive to completely solve the problem of residents' water.

Some netizens reported that due to the continuous high temperature, there were small water pressure and intermittent water suspension in some communities in the northwest of Urumqi City. Water supply, trying to ensure the supply of residents' water supply. If there is no water in the water, it takes water delivery measures. In just 6 days, the high temperature peak water period is used, and a total of 114 water delivery is delivered.

"Opening the official window to the Internet, there are more channels for unblocking public opinion." Li Nannan, a customer service commissioner of Urumqi Water Industry Group, said that residents reflected their demands through the message board, and public opinion also followed the Internet. The requests made, listen to the opinions and suggestions of the masses, thus sorting out the formation of a performance list and rectification list, and strive to go to the masses to do it one by one.

Netizens reported that the water stopped in the south of Urumqi City for two months. The water industry service personnel have verified multiple parties, and the survey results and instructions given to explain that they are not online officials, nor do they go offline around the circle. The actual situation informs users that while being understood by the residents, it also gives specific solutions.

Li Nannan said that the residents reflected the problems online through the cold keyboard and mobile phone. The offline services of the aquarium must be hot. Only by letting the service walk to the residents and the residents' hearts can the people's livelihood service be used to make the people visible to the people , Feel.

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