Can't recognize yourself, how to lead a good team?The future of this kind of leader is most nee

In the "Chinese Restaurant" before, Huang Xiaoming's initiative management caused countless people to talk about it. Netizens have said that similar leaders in the real workplace can be described as "chaotic operation and blind command, low emotional quotient and high confidence."

In the workplace, we will encounter a variety of leaders, follow the good teaching type, aggressive and sharp type, hesitant to think twice, weak incompetence, haha, domineering specialty, shaking the shopkeeper decentralization type, etc.

The well -known management consulting master Ken Blanjia tells everyone in his new work "The Practical Wisdom of Service Leadership" that the world we live in urgently requires a different leadership behavior model.

We have seen the negative impact of selfish leaders in various fields of society. These leaders are accustomed to considering leadership only from the perspective of power and control. What the world needs is a service leader -not only pay attention to the results, but also pay attention to a more lofty vision.

"The Practical Wisdom of Service Leadership" is a collection of the frontier exploration of Western organizations today. The "leadership philosophy" that reverse the hierarchical pyramids -top leaders must be able to take into account "leadership" and "service".

Yang Bin, a professor at the School of Economics and Management of Tsinghua University and Director of Leadership Research Center, and Xu Zhonglian, former executive deputy director of the senior management center of the School of Economics Management of Tsinghua University!

"The world needs" put others first "

Service Leader "

—— "The Practical Wisdom of Service Leadership" translator preface

Author: Xu Zhong

Dr. Xu Zhong

Founder of Beijing Zhixue Mingde International Leadership Center

Executive Deputy Director of the Executive Center of the School of Economics Management at the School of Economics and Management of Tsinghua University

01

In a new era of innovation -driven economic growth, increasingly independent and independent employees, and the environment is more full of uncertainty or even turbulent, what should the future leadership paradigm should be? Whether you are a leader or follower, you need to care about this issue. Especially in the business field, the evolution of the leadership of Western companies has brought us deep inspiration.

In early 2022, the news about the gap between the CEO of the US listed company and the employees attracted widespread attention. The report released by the Institute of Economic Policy shows that since 1978, the average salary of CEOs of the 350 largest listed companies in the United States has soared by 1322%, far exceeding the slow growth of 18%of the annual salary of ordinary employees in the same period. The average salary of CEOs today has reached $ 24 million. In 1965, the salary ratio of CEOs and employees was 21: 1, and the ratio of 351: 1 in 2020 was 31.4: 1.

Regarding the work status of employees, the latest survey by Gallop, the world's largest research institution, shows that the overall state of the global workplace is: only 15%of employees are dedicated at work, that is to say, they perform well in their work and have been rich and rich. Streaming of organizational mission and goals. The remaining 85%of the workplace said that they either do not invest in work, but they are just perfunctory or worse. They hate their work, manager and company. In many ways, they have not felt the sense of accomplishment and meaning of work.

The continuous width of the gap between the rich and the poor and the downturn of employees' respect for employees make people doubt whether the world will become better and better! In 2017, McKinsey's then chairman and Global President Bao Damin published a book "Reflection of Capitalism", which pointed out that the development of capitalism may not bring wealth and improve the sense of happiness. A series of problems such as value creation, the gap between the rich and the poor, and the increasingly threatened natural environment.

The author puts forward the idea of ​​"transition from quarterly capitalism to long -term capitalism". It is necessary to pay attention to the company's long -term development goals, reform incentive mechanisms, and strive to establish long -term organizations with mission drive; take into account employees, customers, communities, etc. The interests of stakeholders; strengthen corporate governance with the attitude of the owner, and so on.

Coincidentally, the understanding of the business community has also changed significantly.

On August 19, 2019, the Chamber of Commerce Organization, which consists of CEOs of more than 200 well -known companies in the United States -the Commercial Round Table Conference, released a "Declaration Book of the Company", claiming that the interests of shareholders are no longer the most important goal of a company. The company The primary task is to create a better society. The organization has changed the company's primary goal of 22 years since 1997, "making money for shareholders" to "creating value for customers", and determined the second goal as "investing in our employees" and "creating long -term value for shareholders' shareholders. "This goal ranks the last one, the fifth place. Amazon CEO Jeff Bezos, Apple CEO Tim Cook and others all signed this declaration.

From "shareholders first" to "customer first, employee second, shareholders fifth", this is a major change, which means that the leadership of corporate leaders' leadership philosophy, work responsibilities, thinking models and behavior models will be fundamental change!

However, these new business new ideas and new missions must be implemented. Finally, creating a sustainable and beautiful organization requires a new leadership paradigm -service leaders, and leaders need to "put others in the first place". Believe in "serving first, leadership second."

02

Enterprises are human organizations. First of all, they serve people, serve customers, and internal waiters. They will eventually benefit shareholders. Over the past hundred years, from management to leaders, from taking people as tools to "seeing people as people", the understanding of the mission, purpose and means of business in the business world has been twisted in the game. Professor Edgar Shayin, known as the "father of corporate culture theory", put forward a perspective of leading leadership in the book "Humid Leadership", regarding leadership as a dynamic interpersonal and team. In the interaction, through learning, sharing, and guidance, the process of creating new and better things with the team, the truly successful leadership needs to develop in a highly open and trustworthy team environment.

This is the source of innovation and creativity that allows today's innovative organizations with knowledge -oriented employees. Professor Shayin defines the four levels of the relationship from a cultural perspective.

-1 -level relationship: completely no humanistic domination and compulsory;

Level 1 Relationship: Trading characters and rules -based management, services and help relationships in various forms;

Level 2 Relationship: Personalization, cooperation, and trust, just like friends and colleagues in high -efficiency teams;

Level 3 Relationship: Emotional and Interconnected Relations.

The future leadership is based on the "humble leadership" based on the "level 2 relationship", abandoning the old model of "personal competition" and "hero determination of success or failure".

In the early days of slave society and industrialization, the relationship between superior and subordinate was dominated by "-1 level relationships". Leading, otherwise it will not be able to attract and inspire people with independent thoughts.

In a sense, humility leadership is a process that needs to be possessed by "service -oriented leadership, transforming leadership or tolerant leadership" model. Service is the purpose, change, innovation, and tolerance are means.

In the West, service -oriented leadership (also translated as "public servant leadership") was first proposed that in 1970, Robert Green Lif, a retired executive of the American Telegraph Corporation (AT & T), believes that the leaders of the world will become "service services. First, leader second ". Service -type leaders put their services first. They want to consciously serve others and help others to become healthier, smarter, more free, more autonomous, and more likely to become service leaders.

Today, this "The Practical Wisdom of Service Leadership" edited by Leader Ken Blanjia is a collection of the frontier exploration of Western organizations today. , Barry Posner, Marshall Goldsmis, Brin Brown, Simon Siek, etc. Their thoughts and practices help us understand the connotation, essentials and methods of service -oriented leadership, and expand our vision and understanding.

In the past ten years, I have been fortunate to have seen Branjia at the American Talent Development Conference many times. Listening to his speech on "service -oriented leadership". Different leadership models. We have seen the negative effects brought by selfish leaders in various fields of society.

Why is this?

Because these leaders are used to considering leadership work only from the perspective of power and control. In the future, the mission of leaders is to pay attention to greater goodness, which requires a new leadership paradigm: service -oriented leadership. The selfish leaders will become history.

In reality, service -oriented leadership has become a broad practice of outstanding leaders. In 2018, in the "Essentials" published by the former president of Stanford University John Hannis, Chapter 3 "Service Leadership, I understand who works", he wrote:

"Don't accept this job because you like this title or follow the post you have followed, but you have to choose because you want to serve your teachers and colleagues and all students. Because this is all the job of this job The meaning of ... the higher the leader, the greater the responsibility of service ...

If you can't accept and satisfy your role as a service leader, you will be unable to lead your organization. You will pay too much attention to individual gains and losses and ignore the demands of communities or organizations you lead. "

In China, we are no stranger to "service". Many people have read the draft "Serving the People" at the memorial service held for Zhang Side on September 8, 1944 at Zhang Side.

On May 19, 1985, Comrade Deng Xiaoping's speech at the National Educational Work Conference gave serious criticism of the leadership style that was keen to send instructions and spoke empty words without doing practical work. ? Leaders are services. "The purpose of the Communist Party of China is to" serve the people "and be the public servant.

"Service leadership" is not a static concept, but a leader paradigm that needs to keep pace with the times. It needs to be continuously explored, improved, and popularized in combination with national conditions and practice.

今天，很多组织的领导者无论是在认知上，还是在实践上，普遍存在几类严重的问题：功利主义、本位主义、短期主义、经验主义、绩效导向、重事轻人、缺乏耐心、 Can't start.

It is hoped that the relevant research and practice of this book will bring more forward -looking, scientific, systematic, and practical guidance to Chinese entrepreneurs and managers, and enhance the eyesight, courage, ability, perseverance and charm of services!The world we live in urgently requires a different leadership behavior model.We have seen the negative effects brought by selfish leaders in various fields of society.These leaders are accustomed to leading leadership only from the perspective of power and control.What the world needs is a service leader -not only pay attention to the results, but also pay attention to a more lofty vision.

The well -known management consulting master Ken Blanjia led the heavy work "The Practical Wisdom of Service Leadership", which is a collection of the frontier exploration of Western organizations today. The key element in the book explains that it becomes a great leaderThe upside -down "leadership philosophy" -the top leaders must be able to take into account "leadership" and "service".

I hope you can also become a service leader and bring positive changes to the world.

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