Wancheng District: Create a "Taxpayer House" gold signboard

Henan Daily client reporter Meng Xiangdong Zengqian correspondent Shi Yuanyuan Zhang Bo

In the early morning of summer, the cool wind is learned. Early in the morning, a long dragon was arranged at the entrance of the administrative examination and approval service center of Wancheng District, Nanyang City, and there was a continuous stream of enterprises and the masses who came to work. The shop owner Zhang Yang, the owner of the hardware shop in the urban area, is also in the crowd. She wants to go to the "Taxpayer's House" on the second floor to handle the invoice receipt business. After a series of epidemic prevention measures such as code scanning, temperature measurement, and disinfection, Zhang Yang entered the hall.

In the hall, the lights are bright, and the air conditioner has already opened. The clean, comfortable and tidy environment does not feel a good mood to Zhang Yang. After looking for a good position before the self -service computer, Zhang Yang began to get busy.

"There is a" Tax Tax Guide Catalog "next to this. All business processes are on the top. If there is nothing to turn over the directory. If you really want to solve it, you can ask the staff here. Professional and enthusiastic, basically all the problems can be solved in this basis. "Zhang Yang laughed while operating the computer.

In the "Taxpayer's House", there are not a few people who feel satisfied with Zhang Yang.

In order to do a good job of taxation services, help taxpayers and paymenters flexibly use various convenient ways to handle taxes and fees, in -depth grasp of taxes and fees and dynamics, and fully understand the rights and obligations of taxpayers. "House" provides taxpayers and funders with a conventional communication platform with accurate counseling, taxation and fees, promotional interaction, and protection of rights and interests, and further enhance the sense of obtaining taxpayers and paymenters. Here the process of providing taxpayers with tax laws, tax consultation, tax -related counseling and other services for taxpayers, and regularly recover taxpayers collected suggestions to enhance the happiness of taxpayers. A warm home.

"In order to further highlight the" family 'cultural elements, we set up a warm tax dispute mediation room, the comprehensive service room of the elderly disabled, and the taxpayer's bookstores, etc. Chang Liqing, the person in charge of the House and the First Branch of the Taxation Bureau of the Taxation Bureau of the State Administration of Taxation, said, "Our goal is to build a high -quality and professional tax service team with elite leadership. Available and intensive services, improve the level of taxation services, and create a new brand of tax services. "

It is understood that in order to excel the excellence, the "Taxpayer's House" in Wancheng District has established an expert studio, and 21 business shares have been transferred from the tax service hall, the tax administration, the two tax administration shares, the social security non -tax stocks, and the legal shares. Adopt the turn -on duty system, set up pre -trial posts, consulting service posts, mobile taxation posts, expert counseling posts, and self -service tax tutoring posts, reconstruct the clear taxation process, and timely answer the questions of the masses. At the same time, the tax consultation implements the first question responsibility system and a limited time reply commitment system. For the response to responding on the spot for instant answers. A reply within a working day makes the taxpayer happy and return happily.

Chang Liqing added that since the operation of the "taxpayer's home", it has carefully collected the needs of tax -related services, focusing on the taxpayer's reflection of concentrated demands, improved the expansion service function, and gradually formed a transformation from a single consultation to comprehensive service. , And vigorously promote the use of "non -contact" online tax payment, actively promote "Internet+intelligent services", one -on -one accurate service taxpayer download Henan tax app hand office, electronic tax bureau online office to ensure the taxpayer payment To understand and use it, let the taxpayer pay for everything.

The golden cup and silver cup are worse than the reputation of ordinary people. It is reported that since the establishment of the "taxpayer's house", it has received more than 1,500 paids of various types of taxpayers, has accepted more than 2,300 tax -related businesses, and served more than 2,500 taxpayers and paymenters. Along with the praise and trust of the taxpayer and the payment of the "taxpayer's house", the "Taxpayer's House" has become a service brand for the taxpayer to help the taxpayer diagnose the pulse and solve the problem in the process of taxation. The "gold signboard" in the taxpayer's heart.

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