The transformation and improvement of the Government Service Center of the West Lake Scenic Area in Hangzhou, making people's livelihood services warmer and smarter!

"I just walked into the lobby today, and I found that it was different from before. When I was in consultation, I had a glass baffle between the staff and us. Now it has become open. It is also more convenient. The staff can also make it to fill in how to fill it in. I only spent 10 minutes before and after it was finished. "Mr. Qiu, a citizen.

Today, the reporter walked into the Government Service Center of the Hangzhou West Lake Scenic Area and saw the spacious and bright hall. The functional partition was clearly visible.

The 12 offices are transformed from the traditional "counter window" to an open independent window, and more than 800 government services are provided "side by side"; the requirements required for approval, forms, official seal, etc. manage.

Zhu Jialei, Chief of the Administrative Service Center of Hangzhou West Lake Scenic Area Executive Service Center, said: "In the rest area of ​​our service center, the 'Happiness Shuangxi is just available to you' warm heart and convenience service stations, there are charging zones, first aid medicine boxes, borrowing borrowing, borrowing Convenient services such as umbrellas, old flowers, hearing aids, maternal and infant supplies, and book Yue Reading Station with a strong atmosphere of book incense. Citizens can not only get intimate services here, but also borrow books for free, making the process of waiting for work. "

"As the first government service center in the city to carry out the" de -window "transformation, Zhu Jialei introduced that the window reduction and personnel are reduced, the services are not reduced, the service is not reduced, and the experience is not reduced. The process "VIP Gang" allows the service to follow the window into the heart.

At the same time, the center creates a smart service scenario in all aspects, equipped with intelligent devices such as 24 -hour file collection cabinets, full self -service collection all -in -one machines, to form four ends of "priority, PC assistance, self -service supplement, window pocket". New government service system, simultaneously support high -frequency matters and joint services "one -click direct".

"Our iterative upgrade of the entire district to upgrade 100%'One Netcom Office' Comprehensive Self -service Aircraft, sink to assist the streets of the district and 15 villages to complete the construction and application of the 2.0 'One Stock Exchange Office, and continuously optimize the business process." Zheng Xiaoqing, deputy department head of the department, said that thanks to the Internet+government services, breaking through information barriers, expanding smart applications, and truly realizing more information about information and running less legs.

It is worth mentioning that the center focuses on special groups such as the elderly and disabled people, continuously promote the construction of barrier -free environment, set up a "green and elderly special window", one -on -one accompaniment in the whole process, and tutoring to optimize the service experience of the elderly. ; Upgrade the barrier -free low -level service desk, barrier -free public toilets, equipped with sign language translation tablets, etc., improve the barrier -free service system, and help special groups cross the "digital gap".

"It is said that it is the era of wisdom. Our people must also learn to do smart services and enjoy the convenience that digitization brings to us." Sister Liu, a tea farmer, said how to issue invoices on Alipay while seriously learning from the center of "mobile gangs". This is the event scene of the "flowing administrative service center" entering the Scenic Area Shuangfeng Village.

"Today, not only is it convenient to do in the hall of the Government Service Center, but some matters can be done without leaving home." The relevant staff of the center said that relying on the "flowing administrative service center" gold service brand to "run the legs for the people in need "It has also become a daily work of everyone. At present, a total of 25 services have been carried out, more than 600 people serve the masses, more than 50 serve companies, and more than 60 cases of help.

"We are committed to the standardization, intelligence, and convenient‘ Three -Flash Scene ’of the West Lake Scenic Area, and continue to promote the iterative upgrade of government services, make people’ s livelihood services warmer, make enterprises more satisfied and the masses happier. "Zhu Jialei said.

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