Listen to the voice of the masses and improve the service style!Leshan, Sichuan, launched the "Sunshine Ask Wind Stay" activity

"My heart is warm!" This is a word of heart that Wang Xuefa, a resident of Shawan District, Leshan City, Sichuan Province, recently.

In April of this year, Wang Xuefa reached the condition that the basic pension insurance benefits were legally received, but due to inconvenience, he did not go to the Human Resources and Social Security Bureau to go through retirement procedures and receive social security cards. His children reflected the relevant situation through the column of "Ask Wind Message" through the website of the Human Resources and Social Security Bureau of Shawan District. After receiving the message, the Human Resources and Social Security Bureau of the Shawan District immediately launched the "Asking Wind" to respond to the workflow. Within three working days, the business staff provided on -site services and sent the social security card for Wang Xue. His payment period, receiving amount, etc., Wang Xuefa also successfully signed his name on the retirement treatment form.

The warmth that Wang Xuefa felt from the "Sunshine Ask Wind" event, which was launched in May 2020, which was launched in the Leshan Human Resources System in May 2020. During the event, the Leshan Human Resources and Social Security Bureau set up a full -time "questioning staff" in the public service hall of all Social Social Public Service. Through the on -site service "retaining the wind", the placement of the solicitation book "retaining the wind", the use of electronic service evaluation The instrument "Instant Wind", the distribution service review form "questionnaire and the wind", the political wind supervisor "Supervisory Inspection and Evaluation of the Wind", etc., and extensively solicit the service attitude of the service objects of service objects at all levels. The evaluation of service quality, service efficiency, and opinions and suggestions on the city's human resources and social security work, in response to the expectations of the masses in a timely manner, and solve the demands and problems reflected by the masses.

Set "Ask Wind Specialist"

"Auntie! Hello, please stay. I am the Social Insurance Services Service Hall of Leshan City. And write down your opinion and suggestions! Thank you for your support for our human resources and social security work! "This is" Specialist of asking the Wind ", Wang Chunxia, ​​deputy head of the endowment insurance treatment department of Leshan Social Insurance Center, in the service hall every day in the service hall Work. During the lobby duty, Wang Chunxia should invite service objects to stay in accordance with the proportion of more than one of each of the people in each five people.

During the "Sunshine Wind Stay" activity, the Ledshan Human Resources and Social Security Bureau set up a "Specialist for asking Wind" in the public service hall of the human social public service hall around the affairs of human and social affairs. "Specialist of asking wind" explained to the service target's purpose of carrying out the purpose of the "Sunshine Ask Wind" activity, the content and participation of the "Sunshine Wind" activity, and guided the masses to actively participate. Organize activities such as "retaining questions" and setting up "stay comments" such as "stay" and setting up for comments. At the same time, the "Ask Wind" announcement in the prominent position of the social service hall, suspended complaints to report mailboxes, and used TV, broadcasting, WeChat, QQ, SMS and other platforms to let the service objects know and participate, and reasonably reflected the demands.

Carry out "Ask the Wind Stay"

"Do you know the policy of the unemployment insurance and the return of the stability of the unemployment insurance? Do you know? Does your company's unemployment insurance stabilizer return funds? How many people are missing now?" It has reduced the negative impact of the epidemic, but also hopes that the Human Resources and Social Security Department will continue to support more in terms of talent recruitment, skills training, and stabilizing enterprises. " Wei Lixian, the leader of the team, and the director of the Human Resources and Social Security Bureau of Leshan City, and the head of the head of the Yongxiang Duoxiang Duoxiang Poly -Silicon Co., Ltd. of Wutongqiao District, Leshan City, at the department and the enterprise's "On -site Ask" office meeting. At the meeting, the enterprise "asked the wind" group carefully understood the implementation of the policy of benefiting enterprises, and received 16 suggestions and suggestions made by the enterprise. After the meeting, the company's "asking wind" group will scientifically plan response measures based on these opinions and suggests to help solve corporate demands.

During the "Sunshine Wind Stay" activity, the Leshan Human Resources and Social Security Bureau set up a service hall "Ask Wind" group, the grass -roots platform "Ask Wind" group, the enterprise "Ask Wind" group and the village group (community) to "ask the wind" Group 4 special groups. The "Ask Wind" group in the service hall adopts a combination of clear inspection and unannounced visits, and in depth the hall inspections to urge the implementation of the "good bad review" work of the government and social affairs services. Leave a message "work. The grass -roots platform "Ask the Wind" group conducts at least once a year on the scene of "asking the wind" in accordance with each window, and adopts a combination of clear inspection and unannounced visits to organize 1 to 2 on -site "asking the wind" every quarter to face the service objects. Collect opinions and suggestions from zero distance. The company's "Ask Wind" group and the village group (community) "Ask the Wind" group jointly leaders of the county (city, district) Human Resources and Social Security Bureau, and regularly go into the enterprise and village group (community) to carry out "on -site" and promote Interpret human -social policies, understand the implementation of policy implementation and human and social affairs services, organize evaluation and solicitation suggestions on the spot to help solve demands and problems.

"Ask the wind" after responding

During the "Sunshine Ask Wind Stay" activity, the Ledshan Human Resources and Social Security Bureau established the "Sunshine Ask Wind Stay" event special class to collect relevant data and activities progress. The Protection Bureau notified the use of the electronic service evaluation device last month, and urged each county (city, district) human society service hall to register one by one on the issue of "Sunshine Wind" activities daily, establish a monthly summary account, one by one, one by one, one by one, one by one, one by one, one by one Check and formulate the schedule of urging rectification, clarify the responsibility leadership, responsibility departments (units), rectification measures and completion time limit, implement sales rectification, and report on regular situations. The Human Resources and Social Security Bureau of each county (city, district) issued a response to the situation of the last month of the last month through electronic display, bulletin boards, and publicity exhibition boards to reflect the suggestions and rectification of the problem, and actively accept the masses. Supervise. At the municipal level, the establishment of a reflection of the rectification and return visits of the problem is established. The method of notification urges the rectification of the problem to be implemented in place. Since the launch of the "Sunshine Ask Wind" activity, the Leshan Human Resources System has made every effort to open up the channels for the enterprise mass evaluation, listen to the voice and voices of the company's service experience carefully, and accept the "likes", "bricks", "spitting", accumulated accumulated, accumulated, accumulated, accumulated, accumulated, accumulated Receive the suggestions of 1632 times, all of which are handled in accordance with the law and responded in a timely manner. (Huang Jun)

Source: China Labor Security News

Editor in this issue: Wang Yao

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