Integrity and law -abiding operations, safe and assured consumption ｜ Qingdao launches special rectification actions for consumer market order in the tourist season

After the consumption environment optimization and improvement of the Qingdao tourist season, the Qingdao Market Supervision Bureau heard the order and quickly implemented the spirit of the meeting. From July 8th to the end of October, the tourism market consumer market was deployed within the city. Special rectification actions of order.

work goals

The special rectification operation will combine the activities of the "Main Style ability improvement year" and the "service -oriented law enforcement" work requirements, and combine the "Iron Fist" operations in the field of people's livelihood in 2022 in Qingdao. The problem, strive to achieve the work goals of "consumer infringement is effective governance, consumer public opinion risk prevention and control, and continuous optimization of the consumer environment".

Focus on the "three major" focus

★ Key industries: Focus on the fields of catering, shopping and accommodation, and in -depth improvements in consumers' highly reflected problems and concentrated complaints of tourists.

★ Key areas: For stations, airports, ports and surroundings, scenic spots, food streets, shopping streets, farmers' markets and other areas, strengthen enforcement inspections, and timely and properly dispose of consumer complaints.

★ Key behavior: severely cracking down on price violations, fakes, false publicity, lack of two lacks, overlord clauses, and damage to food safety, and resolutely punish the disease that violates consumers' legitimate rights and interests.

Rectification measure

1. Strengthen organizational leadership, refine specific measures in accordance with the requirements of work projectization, project listing, list responsibility, and refine specific measures, and compact the responsibility of work;

2. Strengthen the investigation of hidden dangers, do a good job of analysis of complaints and reporting data, carry out centralized publicity of consumer complaints, and issue consumer warning prompts in a timely manner;

3. Strengthen law enforcement case handling, promote service -oriented law enforcement, increase the frequency of typical case exposure, and implement joint punishment for operators who seriously illegal and failed;

4. Strengthen emergency response, unblock the channels for rights protection, implement the system and other systems, and ensure that consumer demands are dealt with in a timely manner.

Integrity of integrity and abiding by law, safe and assured consumption "initiative"

Integrity is the beautiful city background of Qingdao, and consumption is the main driving force for economic growth. In order to promote the optimization and improvement of the consumer environment in Qingdao's tourism season, ensure the people's assured consumption and maintain the good image of the island city, we jointly issue the following initiative:

Integrity to abide by the law, every family compete for demonstration

The majority of operators must consciously abide by laws, regulations, policies, and industry norms, carry out business activities in accordance with the law, and consciously accept social supervision. Actively follow the principles of voluntary, equality, fairness, and honesty, and do not use fraud to profit, and do not take unjust money. Actively participate in the creation of consumer consumption, actively implement the commitment of "integrity operation, authenticity, high -quality service, and fast disputes" commitment, and strive to create a consolation consumer demonstration unit.

Play the role of driving, everyone is an image

Reassuring consumer demonstration units in various fields should strengthen the consciousness of "all of them are open windows, everyone is a development environment", establish a concept of civilized enthusiasm, detailed and thoughtful services, strengthen quality management, provide high -quality services, establish industry benchmarks, and establish industry benchmarks. With a first -class environment and first -class experience, the charm of hospitality Shandong and Quality Qingdao. Give full play to the role of consumer disputes and the role of consumer rights protection service stations, build a green channel for rights protection, and achieve "small things do not appear, do not push big things, do not intensify contradictions, and solve problems quickly."

Strengthen supervision and services, there are guarantees everywhere

Relevant departments at all levels must seriously investigate the rights of consumers' rights and interests, affect the image of the city, and disturb the market order, strictly investigate the fast office, openly expose it, and purify the consumer environment. Actively promote service -oriented law enforcement, so that service has temperature, law enforcement, accuracy and accuracy, and optimize the business environment. Improve the diversified solution mechanism of consumer disputes, and strive to build a "corporate autonomy, industry self -discipline, social supervision, consumer participation" consumer rights protection and co -governance pattern, so that consumption is guaranteed everywhere, rest assured.

"Study with consumption, you and I build together", let us work together and consolidate together to build a safe and confident consumer environment for sharing, sharing and safe and honest, and polish the golden signboard of "Reasonable Consumption in Qingdao". The metropolis increases.

sponsor:

Qingdao Market Supervision Bureau

Qingdao Public Security Bureau

Qingdao Urban Authority

Qingdao City Transportation Bureau

Qingdao Municipal Bureau of Commerce

Qingdao Culture and Tourism Bureau

Qingdao Emergency Administration Bureau

Qingdao Consumer Rights Protection Commission

Qingdao Commercial Federation

Qingdao Tourism Association

Qingdao Taxi Association

Qingdao Catering Industry Association

Qingdao Photography Industry Association

Reasonable consumption demonstration units at all levels in the city

July 2022

-On content: Qingdao Market Supervision-

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