Highlight the people's supremacy and consolidation to ensure the "high secret model" of the support for the support of special persons and care for the support of people.

In recent years, Gao Mi Municipal Civil Affairs Bureau has adhered to the people -centered concept, guided by the needs of special poverty -stricken personnel, and concentrated the centralized support of superior resources. At the same time, actively explore the social care service model of decentralized specialty supporting personnel, create a multi -level special pilest people care service system, effectively enhance the sense of gain, happiness and satisfaction of the poor personnel. "".

1. Implement differentiated care and achieve full coverage of special poverty support

(1) "Professional offering" of welfare agencies. Investment of 300 million yuan, built a city social welfare center (center nursing home), which covers an area of ​​100 acres, with a construction area of ​​69,100 square meters and 1468 nursing beds (including 200 medical beds). A regional comprehensive pension service centers combining the government's pocket and social pension service centers combined with social pensions. The leader of the Shandong Provincial Pension Industry, the provincial state -owned enterprise Shandong Yijie Health Group's custody operation, and concentrated on support for the 13 elderly people who scattered in the city. Serve.

(2) Special groups "specialized adoption". In order to solve the problems of the care of disability and semi -disabled personnel, relying on the municipal social welfare center to build a disabled semi -disabled energy -supporting personnel support center, rely on professional care teams to focus on more special professional care for more than 300 service objects to meet these groups of people to meet these groups of people Medical, rehabilitation, custody and other needs. In order to solve the problem of supporting personnel with mental illness, through the government's purchase service method, relying on professional mental health institutions to carry out specialized support for dementia and mental illness, solve the problem of control, medical care, care, life and other problems of this group of crowds. Essence

(3) Disposter "home care". Promote the combination of "material+service" to rescue methods, and to solve the "insufficient supervision responsibilities, inconsistent care service standards, care of the care service standards, care of the care service standards in the care work of the specialized service of third -party service agencies in the government Problems such as unprofessional business operations "and other issues, in addition to regular visibility and spiritual comfort, provide" six aids "services that" help for food assistance, help medical assistance, help clean, bath, help, and help "to improve The happiness and satisfaction of decentralized support.

2. Promote the three -way service and improve the satisfaction of decentralized support

(1) Care service marketization. Vigorously promote the service model of "government purchase+market -oriented operation", promote "material+service" rescue, and guide support for pension service organizations to provide daily care services for decentralized piles. At the same time, the cost, scale, and professional operations reduce costs, expand the industrial chain, create economic benefits, and achieve the sustainable development of public welfare home care.

(2) The on -site service is precise. With the help of Gaomi City 12349 pension service platform, the door provides "six aid" pension services for 2906 scattered elderly people in the city. It cares about caring for decentralized elderly people to ensure that the service is truly sent to the elderly's house.

(3) Professionalization of hospitalization accompaniment. Establish a "care+ambulance" connection network to provide remote medical services for decentralized supporting personnel. It is sent to the hospital in a timely manner that needs to be hospitalized in a timely manner. Solve the problem of care and care for the elderly.

3. Promote three -dimensional management and innovate a new model of supervision and quality supervision

(1) "Evaluation+Training" improves service quality. The nursing staff of decentralized supporting personnel will be appraised, and regular organizational caregivers will conduct business training and skills training to create a highly responsible "all -around" nursing personnel. At present, 132 nurses have passed the job.

(2) "Online+offline" improves the effectiveness of supervision. Establish a social service supervision platform, connect service personnel mobile apps, use service status display and GPS positioning functions to conduct on -site spot checks to achieve online and offline synchronous supervision of on -site care services.

(3) "Audit+performance" strict evaluation system. Formulate decentralized support care service specifications, carry out service performance evaluation, hire third -party audit units to audit the service agencies monthly, and issue nursing subsidies based on the audit results and performance evaluation.

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