The first domestic!Sichuan Airlines Logistics took the lead in launching a smart service platform in Hong Kong

Today, the reporter learned from Sichuan Airlines Logistics that the Sichuan Airlines Logistics's smart service platform has recently launched. For the first time, the tentacles of digital transformation have been extended to the service link of Hong Kong in the industry, which is also the first in China. "Advanced service capacity and intelligent" is one of the important development goals of the "14th Five -Year Plan" of the "Fourteenth Five -Year Plan" of my country's civil aviation industry. The development of development opportunities, on the basis of continuously consolidating digital development, accelerate the layout of smart logistics development models.

The relevant person in charge of Sichuan Airlines Logistics stated that around the "advanced service capacity and advanced service", Sichuan Airlines Logistics will accelerate the upgrade of smart services in the future, start with every detail, strengthen information leadership, and continuously seek breakthroughs in scientific and technological innovation.

intimate! Diverse arrival notice

It is understood that the smart service platform launched this time, in order to prevent customers from "passing by" and grasping the first -hand information of the arrival of the goods, Sichuan Airlines Logistics introduced a variety of arrival notification models. Additional WeChat public account links make the traditional short message notification mode becomes a fast -procedure online service entrance; by paying attention to the WeChat public account real -time receipt of the goods notification and directly click to handle the delivery procedures, it is convenient and fast; the smart voice robot customer service interactive phone reminder reminds let the reminder allow Customers feel the "smart butler" service. The diverse arrival notice extends the original simple message to the service experience details.

Relax! Intelligent identity test

At the same time, intelligent identity test is also a highlight. The identity test is to better protect the legal interests of the consignee. The traditional manual verification method is not only inefficient, but also easy to "block" to customers. Customers often cannot pick up goods because they have not carried their ID cards. Sichuan Airlines Logistics has introduced biometric technology in the identity verification process. Through the combination of face recognition and person's certificate, a pair of authentication models, on the basis of ensuring security and legal, providing customers with faster online services for customer identity verification, and winning with "smart". Easily solve the problem of forgetting to bring ID cards, and intelligence brings full comfort.

Worry -free! "Cloud Model" self -service processing

"Let the data run more legs and let customers run less legs." Sichuan Airlines Logistics took the lead in launching the "Ogawa Zhi Ti" WeChat Mini Program to solve the problem of "many queues, many links, more windows, and many problems" in the "cloud mode" self -service office. "Do it at all" directly towards intelligence. The system automatically calculates the cost and push it to the small program. Customers can handle the bill of lading business through mobile phone applets or customer self -service all -in -one machines, get rid of the original paper document process, eliminate steps for the counter processing, and experience the "home" experience. Not only that, you can also pay for self -service payment and issuing electronic invoices online, which can be convenient, fast and more worry -free.

Warm heart! "No contact" quickly pick -up

There is also a feature of the smart service platform in Hong Kong, which is the "dynamic pick -up QR code". It is reported that in the era of bidding farewell to the small ticket, customers no longer have to "sign the graffiti" on a small paper ticket. It only needs "PDA electronic signature" to quickly confirm the library, which is convenient, fast and safe and environmentally friendly.

Not only that, to extract the goods through the dynamic QR code, the staff can also pass the system through the system to check the payment; if the customer needs to increase the forklift service temporarily, it can directly submit and pay through the WeChat Mini Program online without having to do it in the warehouse area and the counter. Running back and forth; you can also share the two -dimensional codes to WeChat friends, and use the authorization of WeChat friends to carry out the goods on behalf of the goods. The presentation of each wisdom scene can feel the temperature of Sichuan Airlines logistics warming service.

Chengdu Daily Jinguan Journalist Yang Fu is responsible for editor He Qixie Editor Liu Yonghao.

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