Don't say "can't do", say "What to do" clearly
Author:Weicheng Rong Media Time:2022.06.14
"I lost the approval of the license for cancellation. I thought it would take a lot of effort this time. I did not expect that the staff on the windows on the window did not say a word to me from beginning to end. Methods and solutions to me, through their internal area transfer to me, it made me feel particularly warm! "Recently, Ms. Han Lili at Qiancheng Education Training School Co., Ltd., Weicheng District, Weifang City, did not easily say" The practice of "no" ordered a lot of praise.
On May 27, Ms. Han called the Weicheng District Government Service Center to consult the business license to the Commercial Registration Zone of the Administrative Examination and Approval Service Bureau. Because Ms. Han's business scope includes the pre -licensed project, the cancellation of the business license needs to provide the approval of the cancellation of the pre -license. Now I want to cancel the business license, but I can't find the approval of the license to cancel it, so that I can't handle the cancellation business normally. Faced with this tricky situation, Ms. Han was very anxious.
After the staff of the Commercial Registration Zone understood the original committee, they did not simply say to Ms. Han, but they took the initiative to help Ms. Han seek solutions in accordance with the "window without veto rights" mechanism. It is understood that the cancellation business of Ms. Han's school license was handled in the social affairs zone in the government service center. The staff immediately informed the person in charge of the social affairs area. The situation is true, and Ms. Han does not need to provide approval. It can help Ms. Han to solve the problem through the area circulation. Subsequently, the staff of the Social Affairs Zone retracted the case papers of Ms. Han's cancellation permit last year. Immediately, the license cancellation approval was transferred directly to the commercial registration area, and the staff of the commercial registration zone helped Ms. Han successfully complete the business license cancellation procedures.
In recent years, Weicheng District has comprehensively promoted the "window without veto" service mechanism for the masses' "unable to do" and "unable to do it to the end". Window staff "what to do" about the company's business and the masses, not to say "cannot do". I have introduced relevant working mechanisms to strictly implement supporting systems such as the acceptance of tolerance, the "one -time notification system", "the first questioning system", and the help of the agency. During the process, "refusal to receive", "casual refund" and "medium obstruction" and other issues; at the same time, fully display the "no veto right" mechanism in each window display and hall electronic screens, and will Give it to the masses to make every effort to improve the satisfaction and gain of enterprises and the masses.
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