State Grid Baiyin City Power Supply: Silent Language and Careful Services Warm People's Hearts

On July 7th, in the business hall of the Silver City Branch of the State Grid, a "special" customer was welcomed. The service area is used for paper and pens, and a silent communication is started in writing.

It turned out that Mr. Nai, the customer, was a deaf and dumb man who was over seventy years old. He came to the business hall to install a new chicken shed to warm the chicken. After seeing the text on the paper in the hands of the old man, the comprehensive teller Li Jiao immediately understood the needs of the elderly. The staff explained the process of business handling with warm sign language and text "language". After the paper and pens were quietly and warmly exchanged on both sides of the counter, the elderly also understood the business process. When I saw the paper on the paper that can be installed and connected to the meter this afternoon, the old man's face showed out the face of the old man's face. Satisfied smile. For the elderly used the meter normally, the staff and the elderly added WeChat friends.

After sending the elderly, the staff immediately launched the special business process of the special affairs, and accepted the new customer installation process online, and transferred to the on -site investigation as soon as possible. The staff then rushed to the elderly to conduct on -site investigation. After careful analysis and research, after being patiently communicated with the elderly, they determined the final watch -loading solution. In order to be able to eliminate the concerns of the elderly earlier, the staff faced the hot sun, and the sweat had already wet clothes, but there was no stop in their hands, and finally successfully completed the installation of electricity. Before leaving, the staff wrote some common problems and solutions about the use of electric energy meters on the paper ...

"Your service is really intimate. I thought I couldn't express it clearly, and it would be troublesome. I didn't expect to pass the electricity so soon, thank you, I really like it for you!" Looking at the WeChat message from the old man, although there is only a short short message, although there is only short short message A few words, but the words in the words revealed the recognition of the staff. As the front -line window of the people's closest to the people, the quality of the service directly determines the trust and satisfaction rate of the company's trust and satisfaction. The quality of work directly affects the masses' overall evaluation of the company's high -quality services.

In order to continuously improve the happiness and satisfaction of the people, urban branches have always adhered to the service purpose of "people's electricity industry for the people", continuously strengthened service quality training, comprehensively improved employees' comprehensive quality and service capabilities, educated employees to guide employees Keep a good image at all times, and use more intimate services to make the masses feel the warmth of the business hall, especially when receiving special groups, invest in work with fuller enthusiasm to let them feel the concerns of society and the business hall of the business hall. Heart warm service. (Yan Jie Zhang Yuhong)

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