Hongji Passenger Station accidentally received milk tea takeaway, leaving a message alone: Thank you for my hometown

The Yangtze River Daily Da Wuhan Client July 9th (Reporter Xu Dan correspondent Jiang Liqin) At 16:23 on July 8, 2022, the Hongji Passenger Transport Customer Service Center received a special gift -4 cups of milk tea. Leave a message: Thank you Miss Deng, thank you for my hometown!

Hongji Passenger Station accidentally received 4 cups of milk tea takeaway.

It turned out that Ms. Deng, who wants to thank in the message, is the call clerk of the Hongji Passenger Terminal Customer Service Center. Deng Li recalled that about half a month ago, Ms. Wang from Shanghai came to inquire about the business hours of Hongji Passenger Terminal and the delivery time of Hanchuan. At that time, because the line from Hanchuan had not been resumed, Deng Li carefully recorded the call for the call on the record book. Recording passengers' demands is a habit of her over the years.

On July 6, the Hanchuan Class was resumed. Deng Li opened her passenger record book to call Ms. Wang who was far away in a different place in a different place. After receiving the good news of the recovery of the Hanchuan Class, Ms. Wang on the phone choked and said, "I didn't expect a small consultation phone to the passenger station for so long, thank you ... ... "

The takeaway list reads "Thank you Miss Deng and thank my hometown."

On July 9, a reporter from the Yangtze River Daily dialed Ms. Wang's phone. It turned out that Ms. Wang was from Hanchuan. The childhood winter and summer vacations were spent in Wuhan. They had deep feelings with Wuhan. After graduation, they went to work in Shanghai. Mother also stayed in Shanghai with herself. Half a month ago, the 60 -year -old mother wanted to return to Hanchuan to apply for a social security card update. Due to the suspension of the Hongji Passenger Terminal line, the mother was not familiar with other lines. Ms. Wang was very anxious. Customer service Teresa Teng has always patiently helped Ms. Wang inquire about other lines, and carefully recorded Ms. Wang's demand.

Half a month later, Ms. Wang helped her mother buy other line tickets based on the information provided by Teresa. She received a call from Deng Li again as soon as she got the car and informed the number of times to recover. Although the news came a bit late, for Ms. Wang, the call was like a loved one, which made her extremely grateful, and the nostalgia of her hometown came into her mind.

Subsequently, Ms. Wang called 12345 to praise the Hongji Passenger Station and bought 4 cups of milk tea to express my gratitude. She said: "Wuhan customer service is the best customer service for me, and the help from my hometown are very warm."

【Edit: Zheng Xiaoxiao】

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