Well -known brand baby hydraulic franchise stores go to Loukongbao mother to encounter a refund for retreat

Changsha Evening News all -media reporter Deng Yanhong intern Su Hong

At the end of June, members were still recruiting members; on July 1, the news was issued for two days; on July 3, a notice of suspension was issued; on July 4, when members came to apply for refund, they found that the store had been empty ... Recently, a number of parents reported to the reporter of this newspaper gang that the owner of the Happy Baby Baby Infant Education Park franchise store in Yanghu Street has "run the road", and dozens of members of the Baoma who have held members suffer.

The reporter learned that the Happy Baby Brand was established in 2009 and specializes in hydroponic education services from 0 to 12 years old. The headquarters is located in Guangzhou. On July 8th, the staff of the shop headquarters responded to the reporter that they could not contact the person in charge of the franchise store, which will terminate the contract of the franchise store and take back the use name of the store.

Member tells: Lying saying that you want to expand the store, but you are preparing to run

This pleasant baby infant hydraulic park franchise store is located next to Fuxiang Road, Yanghu Street, Yuelu District. According to reports, the shop opened in May last year. Because considering that the store is a well -known brand, environmental sanitation is not bad. In addition, it is convenient to send children to swimming. Many Baoma nearby opened a member in the store.

The price of a single swimming of infants and young children in the shop is 59 yuan. Bao moms will open dozens of times or hundreds of times when they run cards, so there will be discounts in the price. For example, a 100 member card is issued, the price is 2222 yuan; a 40 -time card, the price is 1,200 yuan.

Ms. Xiao told reporters that her child was 10 months old and the cards of 100 times issued in March this year only used 56 times. "I went to a lot of times. Before the staff urged me to go swimming, they may just want to use 100 times to finish it." Ms. Xiao said that she did not know until now that the shop had been preparing " "Running", but has been deceiving members.

According to members, on June 26, the staff of the store said that they would expand the store and said that they would move to Xingsha; on July 1st, the WeChat customer service of the store sent a message to each member, saying "Teachers training, babies, babies, babies, babies, babies, babies Don't run short, take two days from July 1st to 2nd ", and issued a notice of stopping business on July 3. Ms. Xiao, who felt wrong, and other members came to apply for a refund on July 4, but found that the store had been empty.

Subsequently, the Baoma contacted the staff before that the Star Sha New Store that they wanted to move to found that the Star Sha store had nothing to do with the Yanghu Store. "The property said that they started moving things out on July 1, but they were deceiving us to expand the store, training, etc." Ms. Xiao told reporters that at that time, the valuable thing in the store was a refrigerator. Moved away, the Baoma reported the police, and under the testimony of the police, the property locked the store.

Straight at the scene: people go to the building, a wolf borrowing

On July 8th, the reporter came to Yanghu Franchise Store at the Yueyue Baby Infant Education Park, and found that there was a lock on the door of the shop. Looking at it through the glass door, the garbage was filled with a wolf. Essence "There was a refrigerator in the past, why is it gone?" Soon, the members found that the lock that locked the glass door was cut off. "At that time, the property locking door was to prevent them from moving valuable things." Several members said angrily.

The reporter also saw a QR code of the WeChat group on the glass door. Members on the scene told reporters that there were about 30 treasure mothers who joined the group, and many people did not enter the group.

Several members told reporters that at the beginning a few days, she could also contact the person in charge of the store, and the person in charge also promised to refund the fee, but the refund calculation method proposed by the store made the mother feel very embarrassed Essence

For the consumed part, the store proposes to calculate at a single price of 59 yuan each time. For example, Ms. Yuan had only spent 30 cards at 2222 yuan at the beginning of 2222 yuan. She believes that the consumption is less than one -third of the total number, and she should refund more than 1,000 yuan. The calculation amount of 30 yuan at a unit price of 59 yuan is 1770 yuan, and the amount should be reduced by 2222 yuan, a total of 452 yuan. If calculated in this billing method, Ms. Xiao has 100 cards for 2222 yuan, which has been consumed 64 times, and the amount of consumption is 3776 yuan. In this way, Ms. Xiao has to post more than 1,000 yuan in the store. This method of refund was taken for granted by members. Later, when Baoma contacted the person in charge of the store, the other party would not answer the phone or return to WeChat.

On July 8th, the reporter and several members contacted the person in charge of the store several times. The phone could be turned on, but no one answered.

Headquarters response: If the person in charge is not connected, the name of the store will be retracted

Because the person in charge of the store could not be contacted and no one applied for the refunds, many members have called the 12315 complaint to complain to the market supervision and management department.

The reporter reflected the situation to the Yuelu District Market Supervision and Administration Bureau. The staff inquired with "pleasure" as the keyword. The relevant stores did not query. The staff said that the name on the store's business license was not the name on the signboard. One possibility is that there is no business license. "Citizens have complaints, we will go to the scene to check. If we have been" running ', we will include the subject in the operating abnormal list. "The staff said. The relevant person in charge of Yanghu Street Market Supervision and Management Office told reporters that the complaint that has been received will give the public a reply within the prescribed time limit.

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