Luoyang Insurance Industry: Insurance Science and Technology Innovation Empowerment to a better life ｜ "Luoyang Insurance Power in the New Journal of Entrusted" series reports (2)

When you enter the business hall of the insurance company, not only the lobby manager's smile, but also the greetings of the lobby manager; when you are still worried about running back and forth for insurance claims, the insurance companies in Luoyang have passed the line A variety of high -tech means such as insured, mobile phone loss, and drone survey improves efficiency. Insurance technology is changing the financial consumption experience at an acceleration, more efficient, more convenient, more accurate, and scientifically to protect the people's longing for a better life.

Online protection claim insurance incorporates people's lives of the people

In the first half of 2022, with the help of China Life Insurance APP, mobile E -store E, WeChat claims, direct compensation and other online reports, it provided customers with more convenient claims reporting channels; automatically processed through system intelligent claims, and implemented online online in the first half of the year. The video survey is 1050 pieces, and the mobile phone mobile terminal is connected to the customer's mobile phone through the video anytime, anywhere, and provides fast services for the claims customers, greatly shortening the time of the traditional investigation and verification, improving the efficiency of the claims, and ensuring the compliance of claims cases. At the time of the account, the average time limit for insurance payment was 43.32 days, which was 8.72%from the same period last year. The high -quality development of China Life Service Brands, from its own technology engine upgrade, strives to improve the satisfaction and belonging of customer claims service experience.

Taiping Life Luoyang Center Branch has continuously improved the speed of claims and shorten the claim payment period. Quickly handle small claims cases, and the qualified claim cases are quickly handled through "second compensation", and the case is closed at the fastest 2 minutes.

In terms of auto insurance claims, online claims solve the disadvantages of the traditional accident treatment model, so that the masses are not waiting, less contact, claims fast, and not running.

PICC and PICC launched a one -stop speed claim service from the full process of the full process from the report to the receipt of the compensation. At present, the online claim use scenario has been fully covered with a single and double car accident. Double -car accident drivers can complete the reporting case online, submit claims documents, and complete self -negotiation, confirm the online signature, etc., and promote the interconnection of the core system of the claims and the traffic management 12123, provide comprehensive online fast processing and online online and online Cosmetics service. At the same time, the Luoyang Branch can also provide customers with remote video survey services through the small program video theory to achieve zero -contact contact.

Ping An Property Insurance launches a good car owner APP, log in to the app, you can enjoy a series of online insurance services: buying insurance policies online, handling claims, one -click inspection violations, not being out of the house to handle the annual inspection office, 7 × 24 -hour professional road rescue, etc. Essence

Relying on the advanced core business system, China Earth Property & Casualty Insurance allows customers to complete insurance and renewal work online without limitation of time and place. After the customer is out of insurance, enter the "big geographical treasure" by the APP, WeChat Mini Program, H5 and other methods. It uses high -definition and video technology to connect the claims background. The online intelligent claims service greatly simplifies the claims procedures, and it should be done to make full compensation and be able to compensate for fast compensation. At the same time, the "China Earth Super APP" launched by China Earth Insurance covers 5 major categories: car maintenance, traffic management vehicle affairs, living discounts, insurance services, and exclusive activities, with a total of more than 1,000 service items. Let customers enjoy the most comprehensive and high -quality services in the most convenient way.

The Ansheng Tianping Property Insurance adopts a combination of offline and offline cases. The remote fast compensation team 7 × 24 hours does not stop on -site survey and vehicle loss services such as the insurance. The model of compensation is connected to the customer's claim work.

Robot duty drone survey "cattle face recognition"

The intelligent robots of Luoyang City, Pacific Life Life, China, not only interact with customers in the daily service process, but also provide customers with online self -service such as consulting, insurement, preservation, claims, etc. "Combining forms, through the" mobile preservation "and" cloud counter "new counter service model, to provide customers with on -site services, cloud online services, and realize the business operation without leaving the" zero distance ". These modern equipment, orderly dredging cabinet flow, break the limitations of regional restrictions on mobile preservation, and reduce the waiting time of customers.

In terms of agricultural insurance, more and more insurance companies are equipped with drones for surveys. When encountering local, multi -occurrence, and scattered disasters such as wind, hail, waterlogging, etc., through drone investigation, it can not only solve problems such as high and wide survey due to the damage. It can also accurately and efficiently investigate the damage to the damage damage and greatly shorten the survey time. At the same time, the use of science and technology such as drones not only improves the efficiency of survey work, but also clearly reflects the comprehensive situation of the catastrophe crops, and provides a detailed image support for the reasonable loss of the case.

High -tech is more than that. Guoyuan Insurance Luoning Branch's "Bull Face recognition" technology is used in the basic cow Chengbao business. The local characteristics of the cow face through the mobile APP to establish a complete information card for each cow to form a cow's number "ID card" The mobile agricultural insurance APP and AI intelligent image recognition technology used by Guoyuan Insurance make the accuracy of beast face recognition more than 99%, which greatly accelerates the fixed speed of breeding insurance survey. The "Bull Face recognition" technology has also successfully solved the problem of high costs and difficult operations of traditional basic cows to hang the earmarks. It is difficult to distinguish the problems that are difficult to distinguish between the targets, and solve the worries of farmers. A series of data obtained by using cattle face recognition technology can also be analyzed and organized to establish a breeding information library to judge the various trends and risks of breeding, so as to promote the establishment of the risk control model of the breeding industry and promote the high -quality development of animal husbandry. Technology empowerment to create a better life

In terms of intelligent health services, more and more insurance companies have launched online consultation services, such as Pacific Life Insurance, Ansheng Tianping Property Insurance, etc., launching online applets, 7 × 24 hours of general doctors online, including speed consultation, including speed consultation consultation Systems such as medical guidance and psychological counseling to provide customers with convenient and efficient and safe consultation channels to escort health.

The Luoyang Branch of China Life has given full play to the technological advantages and promoting the "one -stop direct payment" to achieve full coverage of cities and counties, bringing convenient and efficient services to customers in the county, including poor areas, including poor areas. As of now, a total of 40 hospitals have been opened for one -stop direct payment. In the first half of 2022, 5,079 cases were paid directly, and the amount of compensation was 2.4549 million yuan. All customers who have insured students in China Life Insurance and Short -term Health Insurance Customers who do not need to provide medical records and register for medical records will be seamlessly connected to the people of Heiluo, providing high -efficiency and convenient claims services, and winning customers with a wide range of customers. Praise. (Writing: Li Yuntian Xu Jiayin) (Coordinating: Li Yuntian) ⑧

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