State Grid Linxia Power Supply Service Source Power Enhances customer satisfaction

In order to further enhance the comprehensive literacy and service communication skills of all employees, reduce customer complaint rates, and improve the satisfaction of electricity customers, from late June to early July, Linxia Power Supply Company organized a 16 -day high -quality service rotation training. In order to ensure the training effect, expand the coverage of training, and strive to participate in the participation of customer service staff, adopt the intimate form of "sending the county", enter six county companies and a district company, marketing manager, comprehensive teller, Taiwan district manager, manager, manager, and district manager, A total of more than 750 of the Power Supply Service Command Center participated in the training.

The training content is adapted to local conditions, combined with the characteristics of the post of students, and based on the principle of "practicality+effectiveness+pertinence", it adopts theoretical lectures, case analysis, exchange discussions, simulation drills and other methods. The two teachers of Gao Xiaoping and Lin Xiaowei were explained in terms of service awareness, current power supply service situation, 95598 complaint rules, precautions, communication skills, and complaint risk prevention. During the training process, a typical case of each county and district companies was extended to discuss, mainly analyzing real cases, and guided everyone to start from the incidents and handling situations, carefully find out the reasons and weaknesses that caused complaints, and guide students to understand Looking inward, raise awareness of service risk prevention, prevent beforehand, control in the event, summarize afterwards, and prevent problems before; the other two teachers use 2022 to optimize the business environment to deepen and improve the annual entry point, explaining to promote No. 129 No. 129 The implementation of the text, deepening the landing of No. 1479, the improvement of the environmental evaluation results of the electricity business business, and the improvement of the standardization of the industry expansion service service. The ins and outs of the power of the power of electricity has a deeper understanding and a new understanding of the industry expansion and installation service specifications. Finally, the "Guidelines for the Operation Specifications for the Expansion of the Industry Expansion of the State Grid Linxia Power Supply Company" explained how to let the customer run the electricity process Even less, shorter electricity time limit, more reasonable access costs, and enjoying more outstanding power supply services, continuously improve the convenience, happiness, and sense of gain of enterprises and the masses!

Participating trainees study carefully, actively participate in interaction, and have a strong atmosphere. After the class, everyone unanimously reflects the benefits. After the training, the content of the learning must be implemented to daily work. The service purpose of the electricity industry is the service purpose, better serving customers, service companies, and service society, adding vitality, motivation and charm to the construction of beautiful Linxia.

Correspondent: Wang Qiong

Edit: Wu Ying

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