Future development of financial enterprise sharing centers

Author | Su Wenli | Understand economic column writers | Working in Sunshine Insurance

Recently, I chatted with a friend and learned that they were ready to change to an owner. Everyone is a service provider, one is an independent external company, and the other is within the enterprise. There must be a competitive relationship.

Company's sharing practice

Our company established a sharing center for the entire group ten years ago. Some of the more public and standard operating operations scattered in subsidiaries and branches are concentrated in the group headquarters to handle. The project was successfully completed as planned and the business was smooth.

After concentration, refined management has been implemented, the supporting process processing system has been established, and a series of employee incentive mechanisms have been launched. The efficiency of operational treatment has been significantly improved, the quality is also guaranteed, the continuous operation of the business has been fundamentally improved, and a large number of labor resources have been released.

With the continuous improvement of these years, its operating model has gradually matured. The positioning of the shared center is very clear, and the interaction with relevant parties in the company is also relatively smooth. The various tasks are basically running in inertia. Everything seems to be logical, and it has gradually lost the motivation to innovate development.

In order to better promote the digital transformation of the company, the company carried out organizational changes three years ago, integrated the sharing center and other rear aid operating bar lines, and set up a support center in the group. The value pursuit of "better cost, higher efficiency, better quality" pursuit goals.

This injects a punching agent into the shared work. Everyone recognizes the idea of ​​completing the operation operations in the past step by step, even the idea of ​​achieving the task goals is outdated. It is necessary to get more values ​​around the needs of users and strive to create more value through innovation.

Only the work content with high standardization and clear professional borders can be included in the scope of shared services. Now we need to focus on the demands of the service objects, and try to transform its existing operations in order to replace it with shared services and provide a better user experience.

Everyone gradually gets rid of the boundaries of the professional lines and business front, middle, and back -end borders. Focusing on the user's service scenarios and needs, relying on the means of information technology, the professional services of all parties in the inside and outside are connected to the user. Essence Through continuous iteration, service optimization and upgrading is achieved.

The business -through -service product we launched is this innovation. For employee business consumption, management measures such as financial budgets, cost control, employee authority settings, and office approval are integrated with external service companies such as Ctrip, Didi, Meituan, and JD.com.

As long as employees involve business consumption, they can do everything to open business. From submitting application to obtaining services, there is no need for cushion or reimbursement, and one -stop services are required. The tedious operations such as approval circulation, budget control and expense settlement, etc.

Another innovation is to use the onlineization to further concentrate the original transactional operations of the subsidiaries to the center to handle it. For example, providing online customer cloud services, when customers go to business outlets, they can enjoy online remote services with the help of outlet personnel.

This has caused a lot of communication matters between the center and the vertical agency and the various lines of the horizontal headquarters. It involves many original responsibilities and adjustments to power boundaries, and the relationship is intricate. To this end, you need to touch the river to cross the river, learn in action, and iterate.

For the original shared service part, we adopt a continuous improvement strategy. Because it is mostly standard and professional operation, the boundaries and results are clearly judged, which is exactly the field where AI can play a role. Relying on data modeling, training AI gradually replaces people.

Selection of future development

Human development can have today's achievements. To a large extent, it is to give them to professional people to do it, which is the so -called "outsourcing". This allows everyone to have the opportunity to do their best things, which greatly improves the overall operating efficiency of society.

The sharing center is actually an outsourcing inside the enterprise. Through the professional division of labor and mutual cooperation in the enterprise, the overall productivity of the enterprise is improved and the cost of the enterprise is reduced. Enterprises will continuously pursue the efficiency of internal services. It is difficult to reach a scale economy due to limited scale.

With the intensification of market competition, the shared center will inevitably face huge pressure on optimization and efficiency. The corresponding choice is to transfer part of the work to outsourcing companies that can provide more efficient services, or to realize commercialization, independently become a company that provides outsourcing services to make it bigger and stronger.

Choosing to do it by yourself, still using external suppliers, mainly think about three aspects. The first is to find a matching partner that matches each other. The respective corporate culture must be compatible. Everyone must have a tacit understanding together and get along happily. Suppliers' product services also meet the quality and taste requirements of their own companies.

Second, it is economically cost -effective. Compare the management costs involved and the transaction costs brought by the supplier. The lower the transaction cost, the more externalize it should be; the lower the management cost, the more internalization.

The third is to be able to grasp the control. Enterprises will definitely ask for their own destiny and not allow them to be stuck by others. Suppliers' services must be stable and reliable, and at the same time, they can actively meet the requirements of the company's development and optimization requirements. If the current supplier is not suitable for continuing cooperation, there should be other options to replace it. The operation of modern enterprises is increasingly dependent on other business partners. The compulsory implementation of its own opinion may make it difficult for the cooperation target to bear, which will damage the value chain of the entire cooperation. Can't blindly emphasize control, but to let everyone have a heart and pursue a win -win results.

People always have a natural tendency to control everything, it is difficult to let go. Enterprises should actively seek a good trust relationship with suppliers. Trust does not naturally exist, and must be cultivated and promoted. When trust generates returns, it will further promote the improvement of mutual trust.

With the maturity of the supply market, the standardization and intelligence of services will become higher and higher, and the cost of outsourcing will naturally decrease. The scale of the corporate sharing center will become smaller and smaller, and a large number of work will be outsourced. The rest is the management of outsourcing and the integration of internal resources.

Perhaps some enterprises sharing centers have more advantages compared to other companies in the industry, and they cannot find suppliers that can provide better and more cost -effective services in the market. But everyone is improving. If you want to maintain an advantage, you need to continue to invest, and there must be a larger business scale to digest these inputs. It is obviously unrealistic by relying on internal needs.

Although commercialization is a option for development, it is completely different from serving itself and the service market. When the service is internally, you are part of the corporate organization, and have a natural collaboration with other lines in the enterprise. Contradictions can be resolved by relying on superior organizations in the enterprise.

Entering the market means a change in identity. To leave the mother, it is an independent operator. Everything must be complied with market rules. Only by using product services to win the recognition of customers can we survive. It may not mean that you can serve yourself well.

Just like the dishes made by my mother, the whole family likes it, but it cannot be said that it can open a restaurant outside. No one in the market will like the taste of the mother. In addition, the supporting support system is completely different from the restaurant at home.

Commercialization requires supporting marketing, product management, quality control, risk response, and even all aspects of supervision and inspection. All this requires capital investment. Comparing it by yourself, it will add an additional number. Investors will definitely measure whether to account and think about the risks.

If you are lucky enough to get investment, you need to be responsible for investors and reflect the performance returns. The primary problem faced is to find customers from the market, and then use their own services to keep customers trust. All this is a new test, with great uncertainty.

In the past, as part of the enterprise organization, the service was not done well. At most, it was to replace management cadres, and even adjust the organizational structure. Specific staff can continue to engage in the original work. Entering the market is completely different. If it is not done well, it means that the enterprise bankruptcy, and everyone has to find a job.

New character positioning

If the value of a task is easy to measure and define it, it will have the conditions to outsourcing the task and get better cost benefits with the power of the market. The advancement of information technology has promoted the rapid development of outsourcing cloud services, and it is convenient to access and use, and the cost is getting lower and cheaper.

Enterprises are considering using cloud services, especially in some relatively professional and mature public services areas, such as communication, office, conferences, training, etc. Other professional areas are also gradually working hard. The service products provided by the supplier can also form the core competitiveness of the enterprise.

The company is often cooperated by the team to create value together. Everyone's work boundary is relatively vague, and it is difficult to evaluate how much the benefits of everyone brought in it. Similar work matters can only be left inside the company and cannot be outsourced.

The digital transformation of the enterprise involves a series of procedures, and there will be a large number of internal and external work, which can only be responsible for the personnel within the company. The shared center should shoulder this part of their duties and become the connectionr of internal and external resources to help companies gain competitive advantages.

In the process, we must emancipate the mind and realize that nothing cannot be changed. Focusing on the development needs of the company's core main business, especially the specific use scenarios of users, with the help of IT, the original service model and process are subverted to innovate a new user experience.

The scope of matters that can be shared within the enterprise as much as possible. Similar services that are scattered in different lines of enterprises, and implement standardization and onlineization of the ultimate goal of services. At the same time, rationalize the corresponding operation process and boundary relationship, arrange supporting support, and create the conditions for internal sharing.

For the current internal sharing service content, compare the service supply provided by the market, choose the task matters that are more cost -effective for the outsourcing meeting. Re -sort out the overall service process and the border of internal and external responsibility. Do a good job of internal renovation work with it to prepare for the final outsourcing.

Provided to users' one -stop service is the goal of the enterprise. To face the service scenario for users, integrate all the relevant line departments and external companies involved in the involved. Delivery the simple and convenient operation to the user, leaving all the complicated and complicated and complicated to yourself.

Faced with the increasingly fierce market competition, the core main business of the enterprise will continue to make optimization and adjustments, and the support service must be able to keep up. The center must have special personnel responsible for connection, timely understand the development trend of the core main business, predict the measures they may take, and make preparations in advance.

When the core main business put forward clear requirements, it is necessary to jointly confirm the goals and negotiate response plans with relevant departments. The adjustment of the adjustment must be feasible and can be accepted by all parties in the internal and external parts to ensure that the delivery is completed within the time limit prescribed by the enterprise. The key is communication and coordination with relevant parties.

To discuss the goals to be achieved by demand and rule out unrealistic ideas and requirements. Combined with the conditions of all parties, make more reasonable overall arrangements. Be sure to take care of the interests of outsourcing companies. Only by benefiting it in the process of participating in the adjustment, can cooperation sustainable.

As a part of the enterprise, the shared center is familiar with the internal situation of the enterprise and can be fully trusted by the organization. In the long -term cooperation with outsourcing companies, a good trust relationship will also be established. As a connector, the person has a natural advantage in communication and coordination.

In order to better support the development of the core main business in the process of digital transformation of enterprises, the shared center must keep pace with the times, create a strong integration and synergy capabilities, and creatively use internal and external resources. This is full of challenges and opportunities, and the distance between them will be opened with competitors.

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