"Should be exhausted"!Chengdu Housing and Construction Bureau issued opinions to establish and improve the double sun exposure mechanism of property services

The transparent and mutual trust is the foundation of the high -quality development of property services, and it is also the cornerstone of the real estate industry in the governance of the grass -roots communities.

On July 8th, the reporter learned from the Chengdu Housing and Urban Construction Bureau that the bureau has recently issued the "Implementation Opinions on Establishing and Implementing the Sunshine Mutual Trust Market Environment" (hereinafter referred to as "Opinions").

The "Opinions" proposes that by establishing and improving the "double sun" mechanism with the main content of services and sun collection, it will realize the "exposure" related matters that should be publicly publicized in accordance with the law, and the public form and carrier are rich in publicity. Diversity, standardized and efficient.

As far as specific goals are concerned, by the end of 2022, a total of some operating income revenue and expenditure, the revenue and expenditure of the property service of the property of the property, and the key links of the property service in the dry system will be fully open and transparent; ;

By 2023, the normal mechanism of sun -exposure services and sun collection and expenses will continue to improve the quality of property services and the satisfaction of the masses, and the main relationship between mutual trust and the market environment with a transparent sunlight will be gradually formed.

Public sun revenue! Let the masses consume clearly

Regardless of the revenue and expenditure operated by the community, or the revenue and expenditure of property service costs, etc., it is a problem that the owners of the community are concerned. In this regard, the "Opinions" clearly proposes to publicly expose the revenue and expenditure, so that the owners and residents will be clear to the bills and the consumption!

First of all, a total of some operating income should be "exposed to truth".

In this regard, the "Opinions" proposes to operate the use of all places, roads, parking spaces, spaces, and facilities of the owners (including but not limited to the front room of the elevator and the plane of the car or audio and video advertising, and the outdoor public venue leasing There are all revenue and expenditures that have the revenue and expenditure of all revenue and expenditures generated by the total parking space operation, rooms for facilities and equipment, express cabinets, self -service shops and other venues). The public content should include the situation of operating projects and income, operating costs, operating income and distribution, current balance, cumulative balance.

The revenue and expenditure of remuneration must be "standardized".

In this regard, the "Opinions" proposes that property projects that implement property service cost remuneration system, property service enterprises shall to the owner conference or all owners' public property service funds annual budget calculations and property service funds. The publicity period is not less than 30 days. The public content shall include the current budget of property service funds, expenditure budgets, actual income, and actual expenditure. Property service enterprises will be paid by the contract according to the contract.

The revenue and expenditure of the container should be "classified".

In the property project of the property service expenses, if the property service charging standard is intended to adjust the property service charging standard, and the total or part of the operating income shall be used to make up for the lack of property service fees in accordance with the property service contract Property service income, cost and profit. Prevention and control of new coronary pneumonia, classification of domestic waste, maintenance of elevators, fire protection facilities, water quality monitoring and water tank cleaning, construction waste clearance, etc. involving important facilities and equipment, major safety matters, key people's livelihood work, and the key links of the most concerned property services that the masses are most concerned about In terms of expenditure expenditure, property service companies should take the initiative to disclose to the owner conference or all owners. Encourage other real estate projects to implement dry -to -system, and actively announce the cost of property service to the owner conference or all owners.

Public sun service! Let the masses live peacefully

The content of the property service, the situation of service execution, progress, and so on are also a matter of concern to the owners and residents.

In this regard, the "Opinions" proposes to openly expose services to make the masses live peacefully.

First of all, the performance of the contract should be "regularly exposed".

It is necessary to further unblock the supervision path of the owner's performance of the property service contract, establish the quarterly -service service quarterly report and annual report system, and actively report the property service work to the owner through the channels of publicity bars, WeChat public accounts, and WeChat groups of the owner. The quarterly property service report should include the operation status and maintenance of facilities and equipment, environmental maintenance and greening maintenance, order maintenance and safety management, complaint handling, and the acceptance of the needs of the owner's service. Implementation and results, the configuration of property service personnel, property service charges, etc.

Property service work should be "on -site."

It is necessary to recruit a group of enthusiastic community public affairs owners, party members and owners, and "internal" owners with corresponding professional backgrounds as "voluntary supervisors" to explore and implement the "two supervisors for a while" system. Establish a normal supervision system for property services. Based on property service contracts and related norms, sort out key parts, important facilities and equipment, and management service key and standard requirements for key positions, and form a "property service understanding card" and open the wall in relevant areas to guide Owners and owners' voluntary supervisors supervise property services in accordance with contract, effective and orderly.

It is also necessary to establish a key link supervision system for property services. Through activities such as the "Safe Protection Site Supervision Day", "Green Conservation Site Supervision Day", "Emergency Exercise Site Supervision Day" and other activities, invite an owner obligations supervisor with the corresponding professional background to participate on the spot ; Regularly organize the "Property Affairs Communication Meeting" to invite representatives of the owners and community committees to participate.

The fact that the heart management is "bright". We must persist in asking for the people, the people of the people, and the effectiveness of the people, and on the basis of fully soliciting the majority of owners, owners' committees, and community opinions, focus on the areas of the most concerned about the daily life of the owner, determine and run a group of "owners The people's livelihood of the community.

It is necessary to clarify the specific promotion plans, measures and goals of each people's livelihood, set up the bright card supervision column of the "Heart Heart Management Office" in a prominent location in the property service area, and take the "upper column publicity, bright card supervision of the upper columns, bright card supervision and supervision of the certain community people's livelihood. The way to handle the delivery ", take the initiative to disclose the time nodes, handling progress, current status, and work effectiveness of the work of the owner in a timely manner, and take the initiative to accept the supervision and inspection of the owner.

How to guarantee implementation?

Broaden information disclosure channels, standardize information disclosure procedures

In terms of guarantee measures, the Opinions proposed that it is necessary to broaden the channels for information disclosure.

Property service enterprises should establish a diversified and multi -dimensional information disclosure channel, and expand the information disclosure platform carrier combining offline and offline. Property area main entrances and exits, property service centers, and building halls of each unit shall have a public announcement bar, encouraging information disclosure of online channels such as WeChat public account, owner WeChat group, and building housekeeper WeChat circle of friends. The disclosure of funds and expenditure income and expenditure should be based on the prominent positions of the property service area. If the construction area is large and the number of owners is large, it can be simultaneously publicized in the announcement columns of each unit (building).

Standardize information disclosure procedures.

Establish and improve the internal audit procedures for information disclosure to ensure the rigor and accuracy of disclosure information. The disclosure of funds and expenditure income and expenditure shall be reviewed by the main person in charge of the enterprise or its authorization management department, and stamped with the official seal of the enterprise. The property service report shall be issued and issued by the person in charge of the property project. Establish and improve information disclosure work files, public content, disclosure time, and public channels shall be prepared through written documents, on -site photos, and work record forms.

To clarify information disclosure.

If the owner's committee has been established in accordance with the law, the owners 'committee shall be publicized by the owners' committee. If the owners' conference has not been established, the property service enterprise or other entities that are entrusted by the entrustment are made public. If the development and construction unit conducts related activities such as operations and disposal of all houses and places in the property area, the development and construction unit shall publicize the public information to the relevant parties, and the property service enterprise shall not publish information without authorization.

It is also necessary to improve the communication mechanism. Each property service enterprise should establish and improve the mechanism of questioning and communication and answer questions, actively respond to the owner's questioning of public information, fully do a good job of communication and interpretation, and re -announce the inaccurate information found in time.

Reporter Ren Qiuhong

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