"Should be exposed to the sun" Chengdu issued an opinion to establish and improve the double sun exposure mechanism of property services

The transparent and mutual trust is the foundation of the high -quality development of property services, and it is also the cornerstone of the real estate industry in the governance of the grass -roots communities.

Today, the Chengdu Housing and Construction Bureau announced that in order to maintain the legitimate rights and interests of the main body of the property management in accordance with the law, it has focused on solving outstanding problems such as asymmetric information information, non -public charges, and inconsistent quality and prices. The owner has perception. "The" Implementation Opinions on Establishing and Implementing the Double Suns of Property Services to Create the Sunshine Mutual Trust Market "(hereinafter referred to as the" Opinions ") has been introduced a few days ago.

Public sun income and expenditure allows the masses to consume clearly

Regardless of the revenue and expenditure operated by the community, or the revenue and expenditure of property service costs, etc., it is a problem that the owners of the community are concerned. In this regard, the "Opinions" clearly proposes to openly expose the revenue and expenditure, so that the owners and residents are clearly confession and consumption.

First of all, a total of some operating income should be "exposed to truth".

The "Opinions" proposes to operate the use of all places, roads, parking spaces, spaces, and facilities of the owners (including but not limited to the front room of the elevator and the plane of the car or audio and video advertising, the leasing of the outdoor public venue, and the operating of the parking space. The revenue and expenditure of all revenue and expenditure generated by facilities and equipment, the revenue and expenditure of all revenue generated by the venues of express cabinets, self -service stores, etc.) should be disclosed to the owner in accordance with the law. At least once every six months, the publicity period is not less than 30 days. The public content should include the situation of operating projects and income, operating costs, operating income and distribution, current balance, cumulative balance.

The revenue and expenditure of remuneration must be "standardized".

For property projects that implement property service cost remuneration system, property service companies should be publicized to the owners' conference or the annual budget calculations of property service funds and the revenue and expenditure of property service funds. The publicity period is not less than 30 days. The public content shall include the current budget of property service funds, expenditure budgets, actual income, and actual expenditure. Property service enterprises will be paid by the contract according to the contract.

The revenue and expenditure of the container should be "classified".

In the property project of the property service expenses, if the property service charging standard is intended to adjust the property service charging standard, and the total or part of the operating income shall be used to make up for the lack of property service fees in accordance with the property service contract Property service income, cost and profit. Prevention and control of new coronary pneumonia, classification of domestic waste, maintenance of elevators, fire protection facilities, water quality monitoring and water tank cleaning, construction waste clearance, etc. involving important facilities and equipment, major safety matters, key people's livelihood work, and the key links of the most concerned property services that the masses are most concerned about In terms of expenditure expenditure, property service companies should take the initiative to disclose to the owner conference or all owners. Encourage other real estate projects to implement dry -to -system, and actively announce the cost of property service to the owner conference or all owners.

Public exposure service allows the masses to live peacefully

The content of the property service, the situation of service execution, progress, and so on are also a matter of concern to the owners and residents. In this regard, the "Opinions" proposes to openly expose services to make the masses live peacefully.

First of all, the performance of the contract should be "regularly exposed".

It is necessary to further unblock the supervision path of the owner's performance of the property service contract, establish the quarterly -service service quarterly report and annual report system, and actively report the property service work to the owner through the channels of publicity bars, WeChat public accounts, and WeChat groups of the owner. The quarterly property service report should include the operation status and maintenance of facilities and equipment, environmental maintenance and greening maintenance, order maintenance and safety management, complaint handling, and the acceptance of the needs of the owner's service. Implementation and results, the configuration of property service personnel, property service charges, etc.

Property service work should be "on -site."

It is necessary to recruit a group of enthusiastic community public affairs owners, party members and owners, and "internal" owners with corresponding professional backgrounds as "voluntary supervisors" to explore and implement the "two supervisors for a while" system. Establish a normal supervision system for property services. Based on property service contracts and related norms, sort out key parts, important facilities and equipment, and management service key and standard requirements for key positions, and form a "property service understanding card" and open the wall in relevant areas to guide Owners and owners' voluntary supervisors supervise property services in accordance with contract, effective and orderly.

The fact that the heart management is "bright".

It is necessary to clarify the specific promotion plans, measures and goals of each people's livelihood, set up the bright card supervision column of the "Heart Heart Management Office" in a prominent location in the property service area, and take the "upper column publicity, bright card supervision of the upper columns, bright card supervision and supervision of the certain community people's livelihood. The way to handle the delivery ", take the initiative to disclose the time nodes, handling progress, current status, and work effectiveness of the work of the owner in a timely manner, and take the initiative to accept the supervision and inspection of the owner.

How to guarantee implementation?

Broaden information disclosure channels, standardize information disclosure procedures

In terms of guarantee measures, the Opinions proposed that it is necessary to broaden the channels for information disclosure. Property service enterprises should establish a diversified and multi -dimensional information disclosure channel, and expand the information disclosure platform carrier combining offline and offline.

Establish and improve the internal audit procedures for information disclosure to ensure the rigor and accuracy of disclosure information. The disclosure of funds and expenditure income and expenditure shall be reviewed by the main person in charge of the enterprise or its authorization management department, and stamped with the official seal of the enterprise. To clarify information disclosure. If the owner's committee has been established in accordance with the law, the owners 'committee shall be publicized by the owners' committee. If the owners' conference has not been established, the property service enterprise or other entities that are entrusted by the entrustment are made public. If the development and construction unit conducts related activities such as operations and disposal of all houses and places in the property area, the development and construction unit shall publicize the public information to the relevant parties, and the property service enterprise shall not publish information without authorization.

The "Opinions" proposes that by the end of 2022, a total of some operating income revenue and expenditure, the revenue and expenditure of the property service of the property of the property, and the key links of the property services in the dry -up mode will be fully open and transparent; the "two supervisors and one meeting" system will basically be formed; The "Heart Hearts Management Office of the Heart Management Office" has become windy and effective. By 2023, the normal mechanism of sun -exposure services and sun collection and expenses will continue to improve the quality of property services and the satisfaction of the masses, and the main relationship between mutual trust and the market environment with a transparent sunlight will be gradually formed.

Chengdu Daily Jinguan Journalist Yuan Hong, the editor of He Qietie, the editor of the internship editor of Lu Yarui

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