Jinan City will vigorously promote offline physical stores for 7 days without reason to return the goods

Qilu.com · Lightning News, July 8th, on July 7, the Jinan Market Supervision Bureau held a meeting of no reason for returning goods in Jinan City's offline physical stores, deployed to vigorously promote the seven -day non -reasonable return activities throughout the city.

The market supervision department will adhere to the principle of adhering to the principle of "voluntary operator, self -discipline of the industry, and commitment to be restricted" in accordance with the "demonstration leadership, with point -to -face, and gradually expanding", with a certain operating scale and relatively concentrated consumption shopping malls, supermarkets, supermarkets, supermarkets, supermarkets, supermarkets, supermarkets, supermarkets, supermarkets, supermarkets, and supermarkets, and supermarkets, supermarkets, and supermarkets, and supermarkets, supermarkets, and supermarkets, supermarkets, and supermarkets, and supermarkets, supermarkets, and supermarkets. Focusing on offline physical stores such as counters, building materials and home furnishings, actively guide various market entities to take the initiative to make no less than seven days without reason to return the goods, in -depth promotion of the overall improvement of the city's main products and service quality, after -sales service, and improve the market environment Safety, operator's integrity and consumer satisfaction.

According to the relevant provisions of the "Consumer Rights Protection Law" and the State Administration of Market Supervision, "Seven Days of purchasing goods for 7 days without reason", operators use online, television, telephone, mail order and other methods to sell goods. Consumers have the right to receive themselves. Returning the goods within seven days from the date of goods, and there is no need to explain the reason, except for the following products: (1) consumers' decision; (2) fresh and easy to rot; Digital commodities such as computer software; (4) newspapers and journals delivered. Except for the goods listed in the previous paragraph, other products that are not suitable for returning goods according to the nature of the goods and consumers are not suitable for returning goods when they are purchased by consumers. Consumer return products should be intact. The operator shall return the commodity price paid by the consumer within seven days from the date of receiving the return of the goods. The freight of the return of goods shall be borne by consumers; if the operator and consumer have another agreement, it shall be according to the agreement.

Promoting the implementation of offline without reason is conducive to promoting the improvement of consumer quality, enhancing consumers' sense of gain, further stimulating consumer vitality, and promoting consumption growth. Since the beginning of this year, the market regulatory authorities have formulated and issued the "Work Plan for Promoting the Seven Days of Online Shopping Seven Days", strengthening publicity guidance, administrative guidance and demonstration leadership, and continuously expanding the scope of the implementation of offline shopping without reason. At present, the city has a total of 1.3 1.3 in the city. Wanjia has no reason to return and exchange units, and has returned more than 70,000 pieces, with a return amount of nearly 50 million yuan.

The market supervision department of Jinan City will also further increase the publicity of no reason to return the offline physical stores, guide market entities to consciously "commitment, bright, and promise", conscientiously fulfill the statutory and agreement Returns, advance compensation and other systems to strive to improve service quality. Strive for the end of 2022, Jinan's offline physical stores promised to exceed 50,000 in the number of no -reasonable returns.