Is there a "forced praise" in Binzhou?Reporter visit to investigation

Qilu.com · Lightning News July 7th "Dear, remember to give a praise", friends who like online shopping may be familiar with such a sentence. In fact, the praise is by no means coming. Only when consumers sincerely recognize the goods or services and feel that it is worth recommending it, the praise of the order is true feedback. Recently, many express delivery points in Binzhou reported to reporters that they also encountered a problem to be praised.

The express delivery point is "forced to be praised"?

Ms. Chang, who has been engaged in express delivery work near many communities in Bincheng District, Binzhou City, reported that she has encountered a problem recently, and she received a notice issued by the superior regional manager.

In this notice, it can be seen that the other party asked Yuantong and Jimu Express to praise a week, and the unprofitable penalty was 50 yuan each. Zhongtong praised each day, and the unprofitable penalty was 5 yuan per day.

In addition, in another notice, the other party requested that the logistics praise must be on the Taobao platform.

In this regard, Ms. Chang said: "Now everyone is shopping, there are Douyin bought, there are people who buy it, but this requirement must be purchased on Taobao, and it must be Zhongtong Express Company."

Facing the requirements of superiors must be praised, on the one hand, Ms. Chang believes that work pressure is huge, and on the other hand, it is unreasonable that the way of compulsory praise is unreasonable. "Under normal circumstances, the bad reviews are voluntarily for us. It is not what we want. If the service is good, the customer will naturally give you it. If the service is not good, it will not give you it, and then you feel unreasonable."

Although it feels unreasonable, in order to better complete the work, Ms. Chang also tried to praise customers, but the results were often unsatisfactory. Because I did not want to go to a logistics praise of Zhongtong Express a day, Ms. Chang really received a deduction notice. "I feel like it has changed, so I have no need, and now I have deducted 5 yuan."

On the "Palm Tongzhong" APP shown by Ms. Chang, the reason for the deduction shows that there are no five -star and four stars on July 3.

The praise is the evaluation of the overall logistics service of the courier company. The collection point is only the end of the express delivery. However, if there is no praise in Binzhou a day, it is the collection point that is deducted. This situation makes everyone feel unfair.

"For compulsory praise", do you recognize?

Forced "praise" to be deducted if the number is not reached. Is this common? The reporter conducted an investigation on the closing point of Bincheng District Express.

Among the eight express delivery points of the reporter randomly investigated, everyone said that they received the corresponding notice from the courier company. For such mandatory praise, the collection points in the survey expressed their views.

The staff of the Courier Courier of Binzhou City, Binzhou City, said: "Why do you want to praise customers for customers? We have no effort to praise every day. Another praise is not to come. Customers are willing to give you."

Is this really the case? Why does such a compulsory criticism appear? Later, the reporter came to the integrated operation center of the Yellow River Delta Smart Express in Bincheng District, Binzhou City. Courier companies such as Zhongtong, Yuantong, Yunda, and Rabbit are unified here.

In the quality control room of the office area, a staff member introduced that this requirement does exist.

According to the staff of the Integrated Operation Center of the Yellow River Delta Intelligent Express Operation Center of Bincheng District, Binzhou City, it is now necessary to evaluate this thing. It must be at least one per day. Now, except that Yunda does not evaluate, everything else is assessment.

And this requirement is not only for the acquisition point, but also the same requirements for courier.

For the reasons for taking such measures, the staff said that the superior company had an assessment of them.

The staff of the Integrated Operation Center of the Yellow River Delta Intelligent Express Operation Center of Bincheng District, Binzhou City said: "Now the assessment is not up to the standard, we will also be punished. Punishment. "

State Post Office: Pay close attention to the issue of "punishment"

So is this way reasonable? The reporter also inquired that among the leadership board of the People's Daily Online, a courier has long consulted a similar situation to the State Post Office, and the State Post Office replied that the National Post Office was highly concerned about the issue of "punishment" mentioned in the message. The headquarters of each express delivery enterprise has been required to attach great importance to the survival and stability of end outlets, rationalize the relationship between the headquarters and grass -roots outlets, create a community of interests, standardize the internal fines of the enterprise, reduce the burden on front -line employees, and stabilize the health development of the industry. Lawyer Sun Yike said: "Praise is a service quality evaluation system. It is a measure that requires customers' self -distribution. It should not be affected by external factors. The company requires the courier or partner's express delivery point to ask users to praise and upload it. Otherwise The fine of fines not only brings additional troubles to employees and users, but also seriously damages the credibility of the user's evaluation system. For employees, although it is an internal management behavior of the enterprise, such behavior is punished by punishment. The rough management method of the hosting is a responsibility for the third -party cooperation collection point. The consequences that the enterprises that should be courier should be passed on to the collection point, which not only affects social fairness, but also comes from the enterprise itself. It is also a bad impact. With fines for the praise, it not only lost the trust of employees and partners, but also lost the trust of customers. "

After editing: In fact, whether it is a collection point or a courier, and the courier company is actually a community of interests. Everyone wants to be praised, and companies can get better and better. However, forced to praise this way, what is coming is the unscrupulous customer, and the chills of employees and partners are also concerned about this matter.